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Calabrio- Features, Pricing & Deals

Calabrio is a comprehensive workforce optimization solution designed to enhance the performance and efficiency of contact centers. Trusted by numerous organizations, Calabrio offers a suite of powerful tools that empower agents, deliver AI-fueled business intelligence, and elevate customer experiences. The platform is built to transform contact centers into customer-centric service hubs by focusing on agent performance, customer satisfaction, and brand loyalty.

A key aspect of Calabrio is the Calabrio ONE Suite, an integrated platform that streamlines operations and boosts agent performance by consolidating all contact center data into a single interface. Key features include Workforce Management (WFM) for efficient agent scheduling, Quality Management (QM) for easy access to call recordings and streamlined reporting, and advanced analytics to turn insights into actionable steps. These tools help in enhancing agent empowerment through intuitive navigation and AI-driven insights.

Calabrio also excels in customer experience by supporting omnichannel cloud contact centers, allowing seamless interactions across various channels. The platform offers real-time performance monitoring for improved customer interactions and overall experience. Additionally, Calabrio's flexible cloud solutions are designed for scalability, catering to the growing needs of contact centers while supporting global operations.

Integration is another strong point of Calabrio, with seamless compatibility with Amazon Connect for building robust cloud contact centers and Salesforce for streamlined reporting and optimization. To further support contact centers, Calabrio provides valuable resources such as the "State of the Contact Center" report and various guides to help with technology investments.

While the webpage https://www.calabrio.com/ does not explicitly provide pricing details, potential users can contact Calabrio directly to obtain a quote. This approach allows for tailored pricing based on the specific needs and scale of the organization. Overall, Calabrio is a powerful and scalable solution for contact centers looking to optimize operations, improve agent performance, and deliver exceptional customer experiences.

Features

  • Calabrio ONE Suite: Unified platform captures and connects all contact center data, simplifying operations and improving agent performance with embedded analytics, advanced workforce management, and quality management tools.
  • Agent Performance and Engagement: Empowers and engages agents with AI-fueled insights, upskilling tools, and easy-to-use navigation, leading to elevated performance.
  • Customer Experience: Supports omnichannel cloud contact centers with real-time performance monitoring, enhancing customer interactions and satisfaction.
  • Flexibility and Scalability: Offers cloud solutions that are flexible and rapidly deployable, supporting global operations and scaling to meet contact center needs.
  • Integration and Compatibility: Seamlessly integrates with Amazon Connect and Salesforce, streamlining reporting and optimizing contact center efficiency.
  • Resources and Support: Provides guides, reports, and customer testimonials to help contact centers maximize their technology investments and achieve operational goals.
  • Request Pricing Information: Contact Calabrio directly or request a quote through their website for specific pricing details, as pricing varies based on the organization's needs.

Pricing

  • Pricing details for Calabrio's tools are not explicitly listed on their website. To obtain specific pricing information, you need to contact Calabrio directly or request a quote through their website.
  • This approach allows Calabrio to tailor pricing based on the unique needs and scale of each contact center, ensuring a customized solution that fits various organizational requirements.
  • Due to the absence of fixed pricing plans online, potential customers are encouraged to reach out for a consultation to receive an accurate pricing model that aligns with their contact center needs and goals.
  • For further details, visit the Calabrio website or contact their sales team for personalized assistance and information on available packages and pricing.
Last Updated
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August 31, 2024 10:53

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