Appcues Review - Features, Pricing & Deals

Appcues helps businesses create better in-app experiences without needing coding skills. The platform lets teams build personalized onboarding flows, product tours, and feedback surveys right within their applications. It's particularly useful for SaaS companies looking to improve how users interact with their products.

At its core, the platform offers a simple way to design and implement user guidance through tooltips, modals, and hotspots. Teams can target specific user segments with customized content, ensuring new features get noticed and adopted. The built-in analytics dashboard helps track how well these interactions perform.

The tool comes with several pricing options. The Essentials plan starts at $249 per month, while the Growth plan costs $879 monthly. Larger organizations can opt for the Enterprise plan, which offers custom pricing and additional features.

What sets Appcues apart is its balance of functionality and ease of use. Product teams can quickly create and adjust in-app experiences, while marketing teams can gather valuable user feedback through surveys and NPS scores. Customer success teams benefit from the ability to guide users through complex features without overwhelming them.

While the platform excels at user onboarding and feature adoption, it's worth noting that some advanced features, like certain checklist functions, might be limited compared to alternatives. However, for most businesses looking to improve their user experience and product adoption, Appcues provides the essential tools needed to succeed.

• No-Code User Onboarding Flows: Create interactive, multi-step onboarding experiences using tooltips, modals, and banners without requiring extensive coding skills, helping users quickly understand your product's value.
• Feature Adoption Tools: Announce and guide users through new features with targeted, step-by-step tutorials that boost engagement and help users explore product capabilities.
• In-App Feedback Mechanisms: Collect user insights through customizable surveys, Net Promoter Score (NPS) templates, and targeted feedback tools to improve product experience.
• Advanced User Segmentation: Target messages and flows based on user behavior, attributes, and lifecycle stages to deliver personalized in-app experiences.
• Real-Time Analytics Dashboard: Track user interactions, flow performance, and engagement metrics to continuously refine your product's user experience strategy.
• Chrome Extension Builder: Design and customize in-app messages directly on your product interface with an intuitive, no-code Chrome extension.
• Mobile Push Notifications: Re-engage mobile app users with targeted notifications that drive retention and encourage product exploration.

• Essentials Plan starts at $249 per month when paid annually, suitable for startups with basic onboarding features and limited to five user segments.
• Growth Plan costs $879 per month, paid annually, supporting 2,500 Monthly Active Users (MAUs) with advanced features like onboarding checklists and deeper segmentation.
• Enterprise Plan offers custom pricing for larger organizations, providing features like localization support and unlimited user licenses.

Appcues connects with most major platforms through its JavaScript snippet that works on any web app. You can integrate with tools like Segment, Intercom, HubSpot, and Salesforce. The integration process is fairly simple - in most cases, you'll just add a code snippet to your website and configure settings in your Appcues dashboard. Some integrations need a bit more setup, but their support team can help you through it. These connections let you target users based on data from other platforms and track how your in-app messages affect key metrics.

You'll need a developer for the initial setup, which typically takes about 15-30 minutes to add the JavaScript snippet to your website or app. After that, most teams can create and manage flows without any coding skills. The visual editor lets marketing, product, and customer success teams build tooltips, modals, and other elements on their own. Some advanced customizations might need developer help, but the day-to-day use is designed for non-technical users. This setup strikes a good balance between technical flexibility and ease of use.

Yes, Appcues works with both iOS and Android mobile apps through their Mobile SDK. You can create similar experiences to the web version, including tooltips, walkthroughs, surveys, and announcements. The mobile builder has a slightly different interface than the web version but offers many of the same targeting and segmentation options. Keep in mind that implementing the Mobile SDK requires developer resources, and some users report that the mobile features aren't quite as robust as the web experience. If mobile is your primary platform, you might want to check if all your needed features are available.

Appcues includes analytics tools that track how users interact with your flows. You can see completion rates, drop-off points, and how many people clicked specific buttons or links. The platform also lets you create goals to measure if your flows lead to desired actions like feature adoption or conversion. You can filter these results by user segments to understand how different groups respond. While not as detailed as dedicated analytics platforms, these built-in tools give you enough data to refine your onboarding and in-app messaging. For deeper analysis, you can connect Appcues to tools like Google Analytics, Amplitude, or Mixpanel.

Flows are guided experiences that actively walk users through features using tooltips, modals, and slideouts. They're great for initial onboarding or highlighting new features. Checklists are more passive reference tools that stay on-screen while users complete tasks at their own pace. They show progress toward completion and can remain accessible even after users dismiss them. Flows work best for one-time demonstrations that need immediate attention, while checklists are better for longer-term goals that users might complete over multiple sessions. Many customers use both - flows for teaching and checklists for tracking progress and encouraging feature adoption.