The Very Best MSP Software in 2024

NinjaOne - Comprehensive IT Management Solution for MSPs and IT Departments

NinjaOne offers a comprehensive IT management platform designed primarily for Managed Service Providers (MSPs) and IT departments. Used by organizations worldwide, NinjaOne provides a suite of tools that enhance endpoint management, remote monitoring, and security, improving efficiency and simplifying IT operations. The platform features a range of capabilities, including real-time alerts, proactive device management, automatic deployment of patches, and mobile device management.

NinjaOne's cutting-edge features offer customizable solutions to cater to users' needs. With its endpoint management and patch management functionalities, NinjaOne ensures reliability and control across all devices. Its mobile device management feature allows you to manage and secure Android and Apple mobile devices efficiently. Enhancing its offering, NinjaOne adds backup and disaster recovery solutions, security and automation tools, and remote access and support mechanisms to its platform.

NinjaOne is integrated into commonly used IT tools, encouraging a seamless incorporation into users' current operations. Offering a flexible and scalable pricing model based on devices managed—with no hidden fees or surprise costs—NinjaOne assists organizations with accurate budgeting while adding immense value. With optional features like free onboarding, ongoing support, and monthly payment plans, NinjaOne ensures a user-friendly experience.

The platform's ROI calculator is a unique offering that enables businesses to calculate potential savings by employing NinjaOne's services. With success stories from Vetcor, TeamLogic IT, Patra, and H.E.R.O.S., and recognition from multiple IT categories in G2's 2024 Summer Report, NinjaOne proves to be a trusted choice for firms seeking streamlined and efficient IT management solutions.

Benefits:

• Streamlines IT management processes, e.g., "endpoint management," "mobile device management".
• Elevates IT operations' efficiency and security, e.g., "automatic patch deployment," "real-time alerts".
• Saves time on numerous IT tasks, e.g., "proactive device management," "remote access and support".

Simplified Pricing Info:

NinjaOne operates on a per-device pricing approach, offering flexible and scalable pricing options based on the number of devices a business needs to manage.
- Final pricing details are not publicly listed. Instead, businesses are encouraged to directly contact NinjaOne for a custom quote tailored to their specific IT management needs.
- The company ensures there are no unexpected fees or hidden costs. So, businesses won't find themselves facing unforeseen expenses for training or implementation.
- Onboarding, training, and ongoing support are offered for free, ensuring businesses can make the most of the platform without incurring additional charges.
- Businesses can opt for monthly billing, allowing them to pay only for what they need without being tied down to long-term contracts.
- For businesses unsure about the potential financial benefits of NinjaOne, the company provides a useful tool to calculate the potential return on investment when using their platform.

Pulseway - Revolutionizing IT Management

Pulseway is a feature-rich, remote monitoring and management software trusted by over 13,000 businesses worldwide. Its capabilities range from device management and network monitoring to ransomware protection and ticketing, all of which are designed to assist Managed Service Providers (MSPs) and Internal IT departments in curbing downtime and increasing efficiency through automation.
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Pulseway's core strength is its robust set of advanced features that can be tailored to the user's specific needs. Its IT automation allows for streamlined processes and its flexible pricing structure caters to various scales of operation. Additional capabilities like patch management, remote control, backup and disaster recovery, and the ability to consolidate multiple IT tools into one unified platform set Pulseway apart in the IT management software market.
Integration with commonly used writing tools like Zendesk, Slack, and Pagerduty means that Pulseway easily fits into any IT department's or MSP's toolbox, enhancing their efficiency and productivity. Whether you choose the free, Pro Team, or MSP account type, Pulseway is dedicated to providing solutions designed for you, with users able to remotely manage their IT operations from a single platform.
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Celebrating 15 years of experience in the field with 2M+ endpoints managed, Pulseway has built a reputation as a reliable, flexible, and cost-effective tool. With 70% of customers reporting increased efficiency, 24% able to consolidate or retire 3-4 IT tools, and 80% improved patch compliance, Pulseway's commitment to enhancing IT management is clearly evident. With a free trial option and premium plans for advanced features, Pulseway has established itself as a reliable and effective option in remote monitoring and IT management software.

Benefits:

• Streamlines IT Management Processes: Built to enhance the processes for MSPs and Internal IT departments.
• Enhances Productivity: Device management, network monitoring, patch management, and IT automation contribute to efficiency.
• Saves Time on IT Tasks: Automates repetitive tasks, allowing IT professionals to focus on critical issues.
• Robust Feature Set: Including ransomware protection, backup and disaster recovery, ticketing, and remote control.

Simplified Pricing Info

• Flexible Pay-As-You-Go Model: Different levels of endpoint quantity receive varying discount levels. Choose between monthly, yearly, and 3-year contracts.
• 14-Day Free Trial: Includes RMM, PSA, Patch Management, and Network Monitoring, with the option for an extended period upon request.
• No Minimum Upgrade Requirements: Increase the number of endpoints monitored at any time without minimum upgrade requirements.
• Advanced Onboarding Session: All new customers must purchase a $149 session to ensure the proper setup of RMM capabilities.
• Transparent Pricing: Pulseway promises affordable and transparent pricing, updated regularly to meet customer needs.

Elevate your IT management with Pulseway and gain the reliability and efficiency your business demands.

Atera - All-in-One IT Management Platform with AI-Powered Efficiency

Atera is a comprehensive IT management platform designed to streamline operations for Managed Service Providers (MSPs) and internal IT departments. With features like Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and AI-enhanced support, Atera helps IT professionals manage a wide range of devices and processes efficiently.

Atera’s unique strength lies in its AI-driven functionalities such as the AI Copilot and AI Autopilot, which offer real-time issue resolution and 24/7 support. The platform also excels in Helpdesk and Ticketing, patch management, and network security through continuous monitoring and remote access tools integration.

Benefits:

• Streamlines overall IT management, including monitoring and support tasks.
• Elevates service quality with advanced AI features and automation.
• Saves time on repetitive tasks like ticket resolution and software updates.

Simplified Pricing Info

Starting from €129 per month, Atera offers three key plans—Pro, Growth, and Power, each providing a range of incremental features starting from essential IT management to advanced analytics and unlimited remote sessions. For enterprise needs, a custom Superpower plan is also available.

ManageEngine MSP - Your One-Stop IT Service Management Solution

ManageEngine's ServiceDesk Plus MSP is a robust IT Service Management (ITSM) tool, purpose-built for Managed Service Providers (MSPs). Leveraging a single, user-friendly interface, it empowers MSPs to seamlessly manage multiple clients via extensive IT management functionalities. From automated Incident Management and integrated Change Management to comprehensive IT Asset Management and unified Endpoint Management, ServiceDesk Plus MSP is designed to cater to the multifaceted needs of MSPs.

A key distinguishing feature of ServiceDesk Plus MSP is its distinctive set of management modules, including Identity & Access Management, Security Information and Event Management (SIEM), Advanced IT Analytics, and Customer Service Management. These specialized modules not only streamline service delivery but also ensure a secure IT environment and drive data-driven decision-making. ServiceDesk Plus MSP also incorporates a client portal for efficient customer account management and automated billing tailored specifically for MSPs.

Offering flexible subscription options based on the number of technicians and IT assets managed, ServiceDesk Plus MSP demonstrates pricing transparency with no hidden costs. Payment modes range from credit cards to PayPal and bank transfers for annual subscriptions. With numerous enthusiastic customer testimonials praising its salient features and cost-effectiveness, ServiceDesk Plus MSP emerges as a reliable choice for MSPs. The tool's agility is manifested in its scalable nature - a perfect fit for MSPs aiming for business growth. It combines help desk, asset management, remote controls, and advanced reporting within a secure, multi-tenant architecture. Whether you're looking to improve customer management, save time with automated features, or benefit from a comprehensive IT management platform, ServiceDesk Plus MSP is the go-to solution.

Benefits:

• Comprehensive ITSM Suite for MSPs: Manage multiple clients from a centralized interface with a wide range of IT management capabilities.
• IT Service Management: Automated ticket assignment, service catalog, precise control over IT changes, problem management, and integrated tools for efficient IT project management.
• IT Asset Management: Provides centralized control over the complete IT asset lifecycle and seamless IT configurations management.
• Unified Endpoint Management: Offers endpoint security, automated patch deployment, and comprehensive mobile device management.
• Identity & Access Management: Secure your Active Directory environments and control privileged access to critical systems.
• Security Information and Event Management: Supports threat detection, log management for deep visibility into security events, and ensures compliance.
• Advanced IT Analytics: Real-time analytics to visualize data from IT applications for actionable insights; generate detailed reports for informed decision-making.
• Customer Service Management: Includes a portal for efficient client account management and service requests, and integrated billing features tailored for MSPs.
• Pricing Model: Subscription options available on a monthly or yearly basis, pricing is based on the number of technicians and IT assets managed with no hidden fees.
• Multi-Tenant Architecture: Robust data segregation with centralized control for managing multiple clients, scalable, secure, and ideal for MSPs looking to grow their business.

Simplified Pricing Info

Flexible Subscription Model: Services are available on a monthly or yearly basis to suit varied user needs.
Transparent Pricing Structure: Based on the number of technicians (including admins) and IT assets (nodes) managed, ensuring no hidden fees.
Convenient Payment Options: Accepts Visa, MasterCard, American Express, PayPal, and bank transfers for yearly subscriptions.
Cost-Efficiency with Yearly Billing: Opting for yearly billing over monthly can result in cost savings, catering to both short-term and long-term requirements.

ManageEngine's ServiceDesk Plus MSP is designed to enhance your IT service management capabilities, offering a comprehensive and scalable solution that grows with your business needs.

Addigy - Apple Device Management Simplified

Addigy is a versatile management platform specifically designed for Apple devices including Macs, iPhones, and iPads. With millions of users worldwide, Addigy helps ensure that every Apple device in your portfolio is secure, scalable, and efficiently managed. This comprehensive tool covers a variety of features such as scalability, compliance, onboarding, reporting, troubleshooting, OS version management, app deployment and management, and multiple integrations. Addigy provides a unique balance between offering automatic, reliable device management and enabling users to perform detailed tasks on end-user devices.

Addigy's unique offerings include prebuilt compliance benchmarks, continuously updated features, and a dashboard that simplifies device management regardless of geographical location. It emphasizes customer flexibility by offering no-contract usage, promoting growth without lock-ins, and including features like live remote control, live command access, compliance enforcement, and API access at no extra cost. Integrations with commonly used IT tools further enhance its capabilities. Addigy's additional features offer extensive support, including inventory and visibility, automated monitoring and remediation, OS upgrades and patching, software deployment, live device control, real-time alerts and monitoring, and automated device enrollment. The platform also includes a 14-day free trial, allowing users to experience the full range of features at no cost. With its robust suite of features and dedicated approach to optimizing Apple device management, Addigy is a trusted tool among professionals and organizations globally.

Benefits:

• Streamlines Apple Device Management: Addigy simplifies the management of Macs, iPhones, and iPads, making it easier to handle large-scale device portfolios.
• Elevates Security and Compliance: Ensures devices adhere to compliance regulations and remain secure with features like live device control and compliance enforcement.
• Saves Time with Automation: Automates processes like OS upgrades, patching, and device enrollment, reducing the time spent on manual tasks.
• Flexible and Customizable: Offers customizable management strategies without the constraints of contracts, allowing businesses to scale efficiently.

Simplified Pricing Information

- Macs: Starts at $6 per device per month.
- iPhones & iPads: Starts at $2 per device per month.
- Special Pricing: Available for MSPs and educational institutions.
- No Contracts: All features are included at no extra cost.
For precise pricing needs, users can request a custom quote, which includes features beyond basic MDM, special Addigy features, and extra features for MSPs and subsidiary organizations. All information provided for quotes is guaranteed to remain confidential. Additionally, Addigy offers the industry’s best onboarding and support to ensure smooth usage.
With its industry-standard updates and customer-centric approach, Addigy is designed to grow with your needs, offering unparalleled support and functionality in Apple device management.

Auvik - The Cloud-Based Network Management Software

Auvik is a cloud-based network management software that grants extensive visibility and control over your IT network in less than an hour. Trusted by numerous businesses across different sectors, Auvik excels in providing ultimate visibility, security, and control, transforming network oversight into a simplified process. The software features a swift device discovery and mapping system, a real-time updatable map for efficient network navigation, automated documentation, and over 50 pre-set alerts for prompt problem detection.

Auvik's exceptional features enable users to manage distributed sites efficiently, troubleshoot issues without leaving the desk, and pull in various data points for integration into third-party applications. The software delivers flawless device compatibility, providing visibility into hard-to-find devices and streamlining the documentation process. Users can also manage config backups automatically and create powerful workflows with APIs. Auvik's advanced capabilities not only facilitate faster client onboarding but also contribute to improved ROI and increased operational efficiency.

With integrations that boost productivity and efficiency, Auvik supports businesses in various industries and consistently receives accolades from platforms like G2, TrustRadius, and Peerspot. It also provides an extensive range of resources for network specialists seeking assistance. Auvik offers a free initial trial period, with pricing plans available later based on the user's needs.

Delivering superior visibility, absolute simplicity, and expert control, Auvik, being an award-winning advantage, is trusted by industry professionals worldwide for their network management needs. Its persistence in providing complete network transparency makes Auvik an incredibly affordable and reliable network management solution.

Benefits:

• Cloud-Based Network Management Software: Auvik provides true network visibility and control efficiently, offering the simplicity and expert control.
• Deliver a Better Client Experience: Auvik's features and functionalities aim to provide a smoother experience to clients across different industries.
• Award-Winning Advantage: Auvik is recognized by G2, TrustRadius, and Peerspot for its superior visibility, easier troubleshooting, and increased efficiency.
• Integration and APIs: Auvik allows you to enhance your productivity and efficiency by integrating your favorite IT platforms and creating powerful workflows with APIs.
• Proactive Network Management: Discover and manage your network assets, analyze network traffic intelligently, and find and fix issues faster with Auvik.
• Vendor-Agnostic Device Discovery: Auvik is compatible with thousands of vendors and can quickly discover and map all the devices on your network.
• Automate Documentation: Auvik centralizes network documentation, eliminating the tedious task of maintaining network compliance manually.
• High-Appreciated Utility: Auvik has a high customer satisfaction rate, admired by clients for its easy setup, affordability, and exceptional full-stack network monitoring management and alerting platform.
• Affordable Pricing: Auvik offers competitive pricing for its robust network management software, helping customers reduce their MTTR and save money on various tasks.

Simplified Pricing Info:

Auvik offers a free trial period where users can experience the full functionality of the software without any commitment, helping users gauge the capabilities and suitability of the tool to their network management needs.
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To continue using Auvik beyond the trial period, users will need to get a custom quote by contacting Auvik's sales team. The cost will be determined by the specifics of the user's network infrastructure and their particular requirements.
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The software offers comprehensive features such as automated inventory, custom alerts, single dashboard for all sites, network map visualization, increased operational efficiency, faster client onboarding, improved ROI, ultimate visibility and security, and more. This arrangement allows users to completely part ways with manual network management tasks.
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Auvik has substantial cost-saving benefits as described by users in independent reviews. It has helped some businesses save as much as $10,000 by replacing several other tools. Other users mention a 15% reduction in their Mean Time To Resolution (MTTR), clearly showing a strong return on investment.
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The software helps increase efficiency by automating repetitive tasks and reducing errors, which led some users to equate that to a full-time network engineer. This is a significant cost advantage as it eliminates the expense of hiring additional staff to manage network operations.

Benefits of  MSP Software

• Enhanced Efficiency: Streamline operations and reduce manual tasks through automated processes.
• Comprehensive Monitoring: Real-time monitoring of client systems ensures proactive issue detection and resolution.
• Improved Security: Advanced security features protect client data from threats and ensure compliance with industry standards.
• Scalable Solutions: Easily scalable to meet the growing demands of your business and your clients.
• Cost-Effective Operations: Reduce operational costs through optimized resource management and efficient problem-solving.
• Centralized Management: Manage multiple client environments from a single, intuitive dashboard.
• Superior Client Support: Enhance client satisfaction with prompt and effective support services.
• Detailed Reporting and Analytics: Generate insightful reports for better decision-making and performance tracking.
• Customizable Features: Tailor the software to meet the unique needs of your business and clientele.
• Improved Collaboration: Facilitate seamless communication and collaboration within your team and with clients.
• Integration Capabilities: Easily integrate with other tools and platforms to create a cohesive IT ecosystem.
• Reduced Downtime: Proactively address potential issues to minimize downtime and maintain business continuity.
• User-Friendly Interface: Simplified interface that requires minimal training, allowing your team to get up to speed quickly.
• Regular Updates and Support: Benefit from continuous updates and dedicated support to keep your software running smoothly.
• Compliance Management: Stay compliant with industry regulations through built-in compliance management tools.

Frequently Asked Questions (FAQ)

1. What is MSP software?

MSP (Managed Service Provider) software is a suite of tools designed to help IT service providers manage and support their clients' IT infrastructure. This can include network management, remote monitoring, cybersecurity, backup solutions, and more.

2. Why is 2024 considered a pivotal year for MSP software?

2024 is seen as a significant year due to advancements in technology such as AI-driven automation, enhanced cybersecurity features, and the integration of IoT (Internet of Things) devices. These innovations are transforming how MSPs provide services, making the software more powerful and efficient.

3. What are some key features to look for in the best MSP software of 2024?

- Automation: Automated workflows, scripting, and routine task management.
- AI and Machine Learning: Predictive analytics and intelligent monitoring.
- Security: Advanced threat detection, endpoint protection, and compliance management.
- Integration: Seamless integration with existing tools and platforms.
- Scalability: The ability to grow with your business needs.
- User Interface: An intuitive and user-friendly interface.

4. How can MSP software benefit my IT service business?

MSP software can streamline operations, reduce manual effort through automation, improve client satisfaction through proactive management, bolster security measures, and ultimately, increase profitability by optimizing resource allocation and improving service delivery.

5. Is MSP software suitable for small businesses?

Yes, many MSP software solutions offer scalable options that fit the needs of small businesses. Even smaller IT service providers can benefit from tools that enhance efficiency and service quality, allowing them to compete more effectively in the market.

6. What should I consider when choosing MSP software?

- Vendor Reputation: Research the reliability and customer satisfaction of the vendor.
- Support and Training: Evaluate the level of customer support and training available.
- Cost: Ensure the pricing aligns with your budget and offers good value.
- Customization: Look for software that can be tailored to your specific needs.
- Trial Period: Take advantage of free trials or demos to test the software's suitability.

7. Are there any drawbacks to using MSP software?

While MSP software offers numerous benefits, potential drawbacks can include the cost of implementation, the learning curve associated with new tools, and dependency on the software for critical operations. It’s important to weigh these factors and choose a solution that best fits your business model.

8. Can MSP software improve cybersecurity for my clients?

Absolutely. Advanced MSP software comes with robust cybersecurity features such as real-time threat monitoring, automated patch management, and comprehensive endpoint protection, which help in detecting and neutralizing threats before they cause harm.

9. How does AI integration in MSP software enhance its capabilities?

AI integration allows MSP software to perform predictive analysis, automate routine tasks with minimal human intervention, and provide intelligent insights for proactive management. This significantly enhances efficiency, reduces downtime, and improves the overall service provided to clients.

10. How do I stay updated with the latest trends and updates in MSP software?

Stay informed by subscribing to industry news sources, joining professional forums and groups, attending relevant webinars and conferences, and following vendors’ updates. Engaging with a community of peers can also provide valuable insights and experiences.