The Very Best MSP Software in 2025

NinjaOne - Advanced IT Management Made Simple

NinjaOne offers a unified cloud-based platform that brings together essential IT management tools in one place. Instead of juggling multiple solutions, MSPs can handle everything from endpoint monitoring to patch management through a single pane of glass.

The platform works across virtually all operating systems including Windows, Mac, Linux, iOS, Android, and even Chromebooks, making it ideal for managing diverse client environments. What really sets NinjaOne apart is how it balances powerful functionality with user-friendly design - you don't need specialized training to start getting value from the system.

Many MSPs appreciate how NinjaOne automates time-consuming maintenance tasks, freeing up technicians to focus on higher-value work and client relationships rather than routine updates and checks.

Internet Reviews

NinjaOne has received mostly positive feedback from IT professionals in the field. Users frequently mention the intuitive interface and how quickly new team members can learn the system. The automation capabilities earn particular praise for reducing manual workloads.

Customer support gets high marks for responsiveness, though some users note that getting specialized technical help can sometimes require escalation. On platforms like Reddit, discussions reveal some frustration about pricing transparency, with several users mentioning the requirement for custom quotes can be a hurdle during the evaluation process.

Some MSPs have noted limitations with certain integrations and occasional challenges with the patching system, particularly for complex environments. Despite these criticisms, most reviewers consider NinjaOne reliable for day-to-day operations.

Features

• Comprehensive Remote Monitoring: Real-time device tracking with instant alerts, enabling proactive management of IT infrastructure across multiple locations and platforms.
• Advanced Patch Management: Automates software updates and security patches across enterprise devices, ensuring systems remain current and protected with minimal manual intervention.
• Intelligent Asset Management: Tracks hardware and software inventory comprehensively, providing detailed insights into organizational technology resources and usage patterns.
• Secure Remote Access: Enables unattended device control and screen sharing, allowing IT technicians to troubleshoot and manage endpoints efficiently from anywhere.
• Endpoint Task Automation: Streamlines repetitive IT tasks like application deployment, system configuration, and issue resolution through intelligent scripting and condition-based triggers.
• Robust Endpoint Protection: Integrates advanced security monitoring, encryption standards, and vulnerability detection to safeguard organizational digital assets.
• Comprehensive Reporting Tools: Generates real-time visualizations and insights into network performance, system health, and IT operational metrics for informed decision-making.

Simplified Pricing Information

• Free 14-day trial available with no hidden fees for training or implementation.
• Per-device pricing ranges from $2 to $4 per endpoint, with volume discounts for larger deployments.
• NinjaOne Advanced Pro (with Remote Access) costs $3.00 per device monthly, totaling $9,000 annually for 250 devices.
• Additional modules include Unlimited Ticketing Techs ($0.50/device), Documentation Module ($0.40/device), Server Backup ($30/server), and Cloud Storage ($6/TB).
• Security integrations available with SentinelOne Complete ($3.10/device) and MDR Add-on options ($2.10/device).
• Discounted integrations with TeamViewer, Splashtop, Webroot, and Bitdefender offered as add-ons.
• Various promotional, rebate, and referral discounts can reduce overall costs for qualifying customers.

Overall Opinion

NinjaOne stands out as a practical choice for MSPs looking to consolidate their toolset into a single platform. Its strength lies in balancing functionality with ease of use - you get powerful management capabilities without needing specialized expertise to operate the system effectively.

The pricing model is reasonable by industry standards, particularly for MSPs managing a moderate to large number of endpoints where the per-device cost becomes more economical. The automation features can significantly reduce manual workloads, potentially allowing MSPs to service more clients without adding staff.

While not perfect - particularly regarding some integration limitations and the occasional patching hiccup - NinjaOne delivers consistent value in day-to-day operations. For MSPs prioritizing an all-in-one solution that works reliably without excessive complexity, NinjaOne deserves serious consideration in your toolset evaluation.

Pulseway - Unified IT Management Platform

Pulseway offers MSPs and IT teams a cloud-based solution for managing and monitoring technology infrastructure from virtually anywhere. The platform brings together the essential tools needed for comprehensive IT management in one central hub.

What sets Pulseway apart is its mobile-first approach, allowing technicians to respond to alerts and manage systems while on the move. The platform excels at providing real-time visibility into client networks and devices, making it easier to catch and resolve issues before they impact business operations.

Organizations particularly appreciate how Pulseway combines monitoring capabilities with practical management tools, creating a workflow that helps streamline IT operations across diverse environments.

Internet Reviews

• Users consistently praise the mobile app functionality that allows for genuine on-the-go IT management.
• Several reviews mention successful integrations with other tools like Slack and Zendesk as a significant benefit.
• Support response times average around one day, which some users find inadequate for urgent matters.
• Multiple reviews mention frustration with the mandatory $149 onboarding fee that can't be waived.
• Some users report licensing complications and occasional interface challenges that create workflow barriers.

Features

• Device Management: Centrally manage and monitor all employee devices through a unified endpoint management system that tracks assets and their activities automatically.
• Remote Monitoring: Gain real-time visibility into IT systems with comprehensive remote monitoring capabilities that detect anomalies instantly and provide immediate alert notifications.
• Patch Management: Automatically update security measures across enterprise devices to ensure systems remain current and protected from potential vulnerabilities.
• Service Ticketing: Streamline IT issue resolution with a robust ticketing system that helps track, manage, and systematically address technical problems.
• Network Monitoring: Utilize advanced SNMP monitoring and auto-generated topology maps to provide comprehensive network visualization and proactive troubleshooting.
• Remote Access: Enable IT technicians to troubleshoot and resolve issues quickly through secure remote access capabilities across multiple devices and platforms.
• Customizable Dashboards: Access intuitive, customizable visualizations that offer clear insights into IT operations, performance metrics, and system health.

Simplified Pricing Information

• Monthly Plan: $67 per month per technician including mobile device management, third-party patching, and endpoint protection.
• Annual Plan: Reduced rate of $44 per month with annual commitment.
• 3-Year Plan: Most affordable option at $27 per month with three-year commitment.
• Volume discounts available for organizations managing larger numbers of endpoints.
• Advanced Onboarding session available for a one-time fee of €149.
• For 300 endpoints, estimated monthly cost around $1,062 depending on selected features.
• Custom pricing available for organizations with specific requirements or large deployment needs.

Overall Opinion

Pulseway delivers a solid IT management solution with particular strength in mobile accessibility and remote monitoring capabilities. The platform successfully combines essential tools into one dashboard, making it easier for MSPs to keep client systems running smoothly.

The pricing structure is reasonable compared to competitors, though the mandatory onboarding fee may deter some smaller operations. Support quality seems inconsistent based on user feedback, suggesting room for improvement in customer service.

For MSPs looking for a versatile platform with strong mobile capabilities and comprehensive monitoring tools, Pulseway represents a practical choice that can scale with business growth. However, potential users should carefully assess whether the support level and specific feature set align with their operational needs before committing.

Atera - All-in-One IT Management Platform

Atera brings together essential IT management tools in one unified platform designed specifically for IT departments and MSPs. The software combines remote monitoring, patch management, and helpdesk capabilities to streamline daily operations for IT teams of all sizes.

What sets Atera apart is its approach to simplifying complex IT workflows through automation and AI assistance. Technicians can handle everything from system monitoring to network discovery from a single dashboard, with mobile access ensuring issues can be addressed from anywhere.

The platform's unified nature eliminates the need to juggle multiple tools, making it particularly valuable for teams looking to consolidate their IT management stack while maintaining comprehensive oversight of their technology infrastructure.

Internet Reviews

Atera stands out for its user-friendly interface and cost-effective pricing model, allowing IT professionals to manage unlimited endpoints without breaking the bank. Users appreciate its all-in-one platform that integrates RMM, PSA, and IT management tools, complemented by 24/7 live chat support and AI-powered features that boost operational efficiency.

While the platform receives positive feedback, some users note limitations in feature depth and customization options. Specific critiques include occasional challenges with the patching tool's ability to detect offline machines and a desire for more granular reporting tools. Despite these minor drawbacks, Atera remains a solid choice for businesses seeking a comprehensive, budget-friendly IT management solution.

Features

• Remote Monitoring and Management: Track system performance, network health, and device status in real-time with comprehensive alerts and remote maintenance capabilities.
• AI-Powered Automation: Streamline IT tasks through intelligent automation profiles that handle OS updates, software installations, and routine maintenance with minimal manual intervention.
• Advanced Helpdesk Solutions: Manage support requests efficiently with prioritized ticketing, customer portals, and performance analytics that improve response times and satisfaction.
• Comprehensive Asset Discovery: Automatically scan networks to identify and catalog all connected devices, providing detailed insights for security and resource management.
• Intelligent Patch Management: Automatically deploy security updates and software patches across Windows, Mac, and Linux devices to maintain system integrity.
• AI Copilot Integration: Leverage AI insights for predictive maintenance, automated script generation, and seamless integration with platforms like Slack and Microsoft Teams.
• Flexible Third-Party Integrations: Connect with leading security, backup, and remote access tools to customize and enhance your IT environment.

Simplified Pricing Information

• 30-day free trial available with no credit card required.
• Professional Plan starts at $169 monthly or $149 annually, offering remote management, automation, monitoring, patch management, helpdesk, and basic integrations.
• Expert Plan priced at $229 monthly or $189 annually, includes Professional Plan features plus enhanced remote access, advanced helpdesk, AI ticket tagging, and extended audit logs.
• Master Plan costs $269 monthly or $219 annually, providing custom reports, extended asset management, and data recovery options.
• Enterprise Plan requires a custom quote, offering unlimited features like SSO, extended support, 7-year audit logs, and HIPAA compliance.
• Pricing is structured per technician, not per device, allowing scalable and flexible IT management.

Overall Opinion

Atera offers a practical solution for IT teams who need comprehensive management capabilities without the complexity of piecing together multiple platforms. The per-technician pricing model is particularly attractive for growing businesses, as it allows unlimited device management without escalating costs as your network expands.

While some users might find certain features less robust than specialized standalone tools, the value of having everything in one place often outweighs these limitations. For small to medium businesses and MSPs looking for an efficient, cost-effective IT management solution, Atera delivers a well-rounded platform that handles the essentials while remaining accessible to teams with varying levels of technical expertise.

ManageEngine MSP - IT Service Management for Multiple Clients

ManageEngine ServiceDesk Plus MSP brings together all the elements needed to manage multiple client IT environments from one platform. This solution was built specifically for service providers who need to juggle numerous organizations with different requirements.

The software centers around a unified interface where help desk operations, asset tracking, and client management work together smoothly. MSPs can maintain separate workflows and service agreements for each client while keeping their internal operations streamlined.

What makes this tool particularly useful is how it combines daily ticket management with big-picture oversight of client assets and billing. The system helps MSPs deliver consistent support without getting lost in the complexity of serving diverse business environments.

Internet Reviews

ManageEngine MSP receives mixed feedback online. Many users appreciate its affordability compared to enterprise options and highlight its comprehensive SLA management and reporting tools. The platform gets positive mentions for its asset management capabilities and integration options.

However, a recurring theme in user comments points to interface challenges. Several Reddit threads mention the learning curve being steeper than expected, with navigation feeling less intuitive than some competing products. Support quality is another area where opinions vary, with some users reporting inconsistent response times.

Features

• Comprehensive IT Service Management: A centralized platform designed specifically for managed service providers to efficiently track, manage, and resolve IT requests across multiple client organizations from a single interface.
• Advanced Ticketing System: Create, assign, and track support tickets with automatic technician assignment based on availability and expertise, enabling streamlined request management.
• Multi-Client Asset Management: Scan, discover, and track IT assets across different client networks, maintaining a comprehensive configuration management database for informed decision-making.
• Customizable Client Workflows: Design unique service processes and approval mechanisms for each client, ensuring tailored IT service delivery that meets specific organizational requirements.
• Automated Billing and Time Tracking: Generate client invoices automatically, track billable hours, and manage service plans with approval-based time sheet submissions for accurate financial management.
• Real-Time Reporting Dashboard: Access interactive analytics showing service desk performance, customer satisfaction metrics, technician productivity, and other critical business insights.
• Integrated Field Service Capabilities: Track technician locations using mapping technologies, optimize field service operations, and enhance overall service response efficiency.

Simplified Pricing Information

• Annual base pricing starts at $1,445 per year for 10 technicians, making it accessible for small to medium-sized MSPs.
• Standard plan begins at $13 per technician per month, while the Professional plan with advanced features costs $27 per technician per month.
• Custom quotes available for larger deployments or organizations with specific requirements, allowing flexible pricing options.
• Free trial offered to help potential customers evaluate the software's capabilities before committing to a purchase.

Overall Opinion

ManageEngine MSP delivers a solid foundation for managed service providers who need to handle multiple clients from one system. Its strongest points are in its comprehensive ticketing system and asset management capabilities, with pricing that won't break the bank for smaller providers.

The interface may require some investment in training time, but once teams get comfortable with the system, they'll find it covers most essential MSP functions. For providers looking for a balance between functionality and cost, ManageEngine offers a practical solution that handles the basics well, even if it lacks some of the polish found in more expensive alternatives.

Addigy - Specialized Apple Device Management

Addigy offers a comprehensive cloud-based solution specifically designed for Apple device management. IT teams can control macOS, iOS, iPadOS, and tvOS devices from a single interface, streamlining operations for organizations with Apple ecosystems.

The platform eliminates the need for on-site infrastructure, making it accessible to businesses of all sizes. With remote management capabilities, IT administrators can handle device issues without physical access, saving time and resources for teams managing distributed workforces.

What sets Addigy apart is its deep integration with Apple's native systems and deployment programs. This specialized focus makes it particularly valuable for organizations committed to Apple technology.

Internet Reviews

Users frequently praise Addigy for its real-time management capabilities and responsive support. IT professionals appreciate the platform's ability to automate routine tasks like software deployment and security policy enforcement. The tool's remote troubleshooting features receive particular acclaim from teams managing devices across multiple locations.

Some reviews note navigation challenges within the console interface. Others mention that the platform's Apple-only focus limits its usefulness in mixed-device environments. Despite these concerns, the overall sentiment remains positive, with many highlighting the platform's reliability and continuous improvement.

Features

• Device Management Platform: Centralized cloud-based solution for managing Apple devices across macOS, iOS, iPadOS, and tvOS with seamless enrollment and real-time monitoring capabilities.
• Live Support Tools: Offers remote device control, real-time user communication, and SSH terminal access for instant troubleshooting and support.
• Automated Software Management: Enables comprehensive software package deployment and automated patch management to keep devices secure and up-to-date.
• Flexible Policy Configuration: Create scalable, hierarchical device policies with customizable configurations and inheritance structures for complex device environments.
• Advanced Security Monitoring: Provides comprehensive alert systems, compliance tracking, and proactive remediation strategies to maintain device security standards.
• Enhanced Agent Functionality: Lightweight utility offering extended device management features including custom fact deployment, script execution, and detailed device status reporting.
• Flexible Pricing Model: Affordable monthly subscription at $6 per device with a 14-day free trial, designed for easy onboarding and scalability.

Simplified Pricing Information

• Free 14-day trial available for all customers to test the platform.
• Standard Plan at $6 per Mac per month, offering basic device management features.
• Premium Plan at $8 per Mac per month, including advanced features like remote command line access, 24/7 monitoring, API access, and tool integrations.
• Minimum commitment of 25 devices or $200 per month required for all customers.
• Special pricing available for Managed Service Providers (MSPs), non-profits, and educational institutions upon direct sales team consultation.
• Payments accepted in USD via ACH or major credit cards (Visa, Mastercard, American Express, Discover).
• Optional Premium Support available for an additional charge with extended support hours.

Overall Opinion

Addigy stands out as a robust solution for organizations heavily invested in Apple technology. Its specialized focus allows for deeper integration and more tailored management options than many multi-platform alternatives. The platform excels at automating routine IT tasks and providing powerful remote management tools.

The pricing structure is straightforward and reasonable, though smaller organizations may find the minimum commitment challenging. While the Apple-only approach limits its versatility, it delivers exceptional value for teams managing primarily or exclusively Apple devices.

For MSPs serving clients with Apple-dominant environments, Addigy offers a compelling combination of comprehensive management capabilities and specialized features. The platform continues to evolve with regular updates that address user feedback and changing management needs.

Auvik - Network Visibility at Your Fingertips

Auvik transforms how IT teams and MSPs manage their network infrastructure. Founded in 2011, this cloud-based solution has grown to serve over 5,000 customers worldwide, monitoring more than a million network devices daily.

What makes Auvik stand out is its automatic network mapping capability that creates visual, real-time representations of your entire network. This gives IT professionals immediate insight into what's connected and how everything works together.

The platform supports devices from over 700 vendors, making it versatile enough for almost any network setup. It also integrates smoothly with popular tools like ConnectWise Manage and Autotask PSA, fitting neatly into existing IT workflows.

Internet Reviews

Users consistently praise Auvik for its intuitive interface and comprehensive network visualization. Many IT professionals highlight how the automatic mapping feature saves them hours of manual documentation work. The remote access capabilities also receive positive mentions, particularly from MSPs managing multiple client networks.

Some users note that smaller organizations might find the full feature set more than they need. There are occasional mentions of support response times being inconsistent, though the overall sentiment toward customer service remains positive.

Features

• Network Mapping and Discovery: Automatically maps your entire network within minutes, using color-coded topology for instant understanding of your infrastructure.
• Advanced Monitoring and Alerts: Provides 64+ customizable alerts to notify your team about network issues before they become critical problems.
• Automated Configuration Management: Backs up device configs automatically, tracks changes, and lets you restore previous versions instantly to minimize disruptions.
• Seamless Remote Management: Offers secure in-app terminal access and remote troubleshooting tools that reduce the need for on-site visits.
• Robust Security Controls: Includes two-factor authentication and role-based permissions to keep your network management secure.
• Comprehensive Traffic Insights: Shows detailed network traffic flows, helping you spot user activities and potential bottlenecks.
• Flexible Integration and Scalability: Supports multi-site management with centralized dashboards and integrations with popular IT platforms.

Simplified Pricing Information

• 14-day free trial available with full platform access and no credit card required.
• Costs approximately $35 per device monthly with a 5-device minimum (around $175 monthly to start).
• Essentials Plan includes network discovery, monitoring, configuration management, remote access, and unlimited users and sites.
• Performance Plan adds network flow monitoring, application visibility, machine learning insights, and advanced traffic analysis.

Overall Opinion

Auvik delivers exactly what many network administrators need: clear visibility and control over complex networks. Its automatic discovery and mapping features save significant time, while the remote management tools make it particularly valuable for teams handling multiple locations.

The pricing structure might be steep for very small businesses, but for mid-size organizations and MSPs, the efficiency gains likely justify the investment. If your team struggles with network documentation or spends too much time troubleshooting connection issues, Auvik could be a game-changer for your operations.