If you're managing IT infrastructure, you know how crucial it is to have the right tools at your disposal. Remote Monitoring and Management (RMM) software is essential to keep everything running smoothly and to troubleshoot issues before they become major problems.
But, navigating the crowded landscape of RMM solutions can be overwhelming, especially when each software boasts a unique set of features and capabilities.
That's where our comprehensive guide on the best RMM software in 2024 comes in: we've done the heavy lifting to identify the top contenders in the market.
You don't need to be a tech wizard to benefit from these solutions—modern RMM tools are designed with user-friendliness in mind, often featuring intuitive interfaces and guided setups.
To save you time and help you make the best choice, we've painstakingly tested and evaluated numerous RMM software options, and we've narrowed it down to the top performers.
NinjaOne IT management NinjaOne offers a comprehensive IT management platform designed primarily for Managed Service Providers (MSPs) and IT departments. Used by organizations worldwide, NinjaOne provides a suite of tools that enhance endpoint management, remote monitoring, and security, improving efficiency and simplifying IT operations. The platform features a range of capabilities, including real-time alerts, proactive device management, automatic deployment of patches, and mobile device management.
NinjaOne's cutting-edge features offer customizable solutions to cater to user's needs. With its endpoint management and patch management functionalities, NinjaOne ensures reliability and control across all devices. Its mobile device management feature allows you to manage and secure Android and Apple mobile devices efficiently. Enhancing its offering, NinjaOne adds backup and disaster recovery solutions, security and automation tools, and remote access and support mechanisms to its platform. NinjaOne is integrated into commonly used IT tools, encouraging a seamless incorporation into user's current operations.
NinjaOne operates on a per-device pricing approach, offering flexible and scalable pricing options based on the number of devices a business needs to manage.
Final pricing details are not publicly listed. Instead, businesses are encouraged to directly contact NinjaOne for a custom quote tailored to their specific IT management needs.
The company ensures there are no unexpected fees or hidden costs. So, businesses won't find themselves facing unforeseen expenses for training or implementation.
Onboarding, training, and ongoing support are offered for free, ensuring businesses can make the most of the platform without incurring additional charges.
Businesses can opt for monthly billing, allowing them to pay only for what they need without being tied down to long-term contracts.
For businesses unsure about the potential financial benefits of NinjaOne, the company provides a useful tool to calculate the potential return on investment when using their platform.
Pulseway Remote Monitoring and Management (RMM) Trusted by over 13,000 businesses worldwide, Pulseway is a feature-rich remote monitoring and management software. Designed to assist Managed Service Providers (MSPs) and Internal IT departments, Pulseway offers capabilities ranging from device management and network monitoring to ransomware protection and ticketing. By leveraging these features, it aims to curb downtime and increase efficiency through automation.
Pulseway's core strength lies in its robust set of advanced features that can be tailored to the user's specific needs. Its IT automation allows for streamlined processes, while its flexible pricing structure caters to various scales of operation. Additional capabilities like patch management, remote control, backup and disaster recovery, and the ability to consolidate multiple IT tools into one unified platform distinguish Pulseway in the IT management software market.
Integration with commonly used tools like Zendesk, Slack, and PagerDuty ensures that Pulseway seamlessly fits into any IT department's or MSP's workflow, enhancing their efficiency and productivity. Whether you choose the free, Pro Team, or MSP account type, Pulseway provides solutions designed for you, enabling users to remotely manage their IT operations from a single platform.
Celebrating 15 years of industry experience and managing over 2 million endpoints, Pulseway has built a reputation as a reliable, flexible, and cost-effective tool. With 70% of customers reporting increased efficiency, 24% able to consolidate or retire 3-4 IT tools, and 80% improved patch compliance, Pulseway's commitment to enhancing IT management is evident. With a free trial option and premium plans for advanced features, Pulseway has established itself as a reliable and effective option in remote monitoring and IT management software.
Pulseway provides a flexible, pay-as-you-go pricing model with no commitments, offering different discount levels based on endpoint quantity and term plan.
Atera is an all-in-one IT management platform powered by Action AI™, crafted to optimize IT operations for Managed Service Providers (MSPs) and internal IT departments. With a robust suite of features including Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and AI-enhanced support solutions, Atera is trusted by over 12,000 customers globally for managing more than 5 million devices and handling 1 million tickets monthly. The platform offers comprehensive control over a variety of systems, supporting Windows, Mac, and Linux with features like real-time monitoring, alert customization, patch management, and more.
The modern uniqueness of Atera is highlighted by its AI-driven features like the AI Copilot and AI Autopilot, which summarize, analyze, and resolve issues promptly while providing 24/7 support for end-users. Furthermore, the platform boasts a comprehensive Helpdesk and Ticketing system, efficient patch management, and a security-focused Network Discovery tool. Remote access to several devices is also facilitated, backing tools like Splashtop, AnyDesk, TeamViewer, and ScreenConnect.
Starting from €129 per month, Atera offers its Pro, Growth, and Power plans, with each subsequent plan including more diverse features. For those seeking enterprise-grade capabilities, a custom Superpower plan is also available. Add-ons include Copilot, an AI-powered assistant, Network Discovery, and various security solutions. Atera assures secure and compliant operations conforming to prominent standards such as GDPR, HIPAA, ISO, and more.
To further streamline IT management, Atera offers integrations with numerous tools including QuickBooks, Xero, Splashtop, etc. The platform offers 24/7 support and even provides a 30-day free trial with full-feature access for businesses to evaluate and decide. Offering dynamic features and comprehensive IT management solutions, Atera is an IT game changer serving thousands of businesses across 120 countries.
Syncro provides Managed Service Providers (MSPs) with a robust platform combining Remote Monitoring and Management (RMM) and Professional Services Automation (PSA). Aimed at streamlining MSP operations, Syncro offers a unified interface to manage invoicing, payments, helpdesk, and reporting, while also supporting unlimited PC and Mac assets. Though it has faced past challenges with patch management, the platform excels in remote monitoring, automated alert remediation, and scripting for automation tasks.
Syncro integrates with over 50 MSP and business tools, boosting efficiency and service delivery. It collaborates with top vendors like Bitdefender to ensure MSPs have access to premier security solutions. The per-agent pricing model makes Syncro both cost-effective and scalable for growing businesses. Its user-friendly interface and built-in remote access via Splashtop further enhance usability.
Syncro uses a per-agent pricing model, including PSA functions like invoicing, helpdesk, back-office automation, and reporting, along with RMM capabilities like asset monitoring and patch management. Integrated remote access through Splashtop is also covered. For exact pricing, contact Syncro directly or request a quote.
N-able serves as a comprehensive IT management platform, specifically designed for Managed Service Providers (MSPs) and internal IT departments. Known for its robust suite of tools, N-able empowers IT professionals to efficiently manage, secure, and back up their clients' systems, data, and networks. Key features include powerful remote monitoring and management (RMM) capabilities, extensive automation, and advanced security solutions.
The platform includes tools like N-sight RMM and N-central, offering out-of-the-box monitoring, fast remote access, and advanced functionalities such as a drag-and-drop script editor and integrated antivirus and web protection. N-able’s automation streamlines IT support tasks, reducing manual intervention and boosting productivity. Enhanced security is achieved through managed antivirus, web protection, and Integrated Endpoint Detection and Response (EDR) systems for combating threats like ransomware.
N-able's Cove Data Protection ensures robust backup and recovery solutions, safeguarding data resilience. The remote support software, Take Control, provides quick and intuitive support across multiple platforms, enhancing user responsiveness. Additionally, MSP Manager simplifies IT service management with features like ticketing, billing, and customer management.
Tailored for diverse client networks, N-able integrates with Professional Services Automation (PSA) tools, offering customization to meet specific needs. Comprehensive resources and support services back it, strengthening a community of over 20,000 MSPs and IT professionals.
N-able offers a free trial for most of their products, allowing users to test the tools before committing to a purchase. Pricing typically involves a subscription model with monthly or annual fees. For detailed pricing information, users are encouraged to contact N-able's sales team, as costs may vary based on specific needs and organizational scale.
1. What is Remote Monitoring and Management (RMM) software?
Remote Monitoring and Management (RMM) software is a set of tools designed to help IT professionals and Managed Service Providers (MSPs) remotely monitor and manage client endpoints, networks, and computers. This software allows for proactive maintenance, automated patching, remote troubleshooting, and overall system health monitoring, reducing downtime and enhancing IT support efficiency.
2. Why is RMM software important for businesses in 2024?
In 2024, businesses are increasingly reliant on complex IT infrastructures due to remote workforces and advanced technologies. RMM software is critical as it provides comprehensive tools to monitor, manage, and secure these infrastructures remotely. It ensures systems run smoothly, reduces the risk of cyber threats, and minimizes downtime, which is vital for maintaining productivity and operational continuity.
3. What features should I look for in the best RMM software in 2024?
When evaluating RMM software in 2024, look for the following features: Real-time monitoring and alerts, Automated patch management, Remote desktop access and control, Comprehensive reporting and analytics, Integrated cybersecurity tools, Scalability and ease of integration with other IT tools, User-friendly interface, Strong customer support and training resources.
4. How does RMM software improve cybersecurity?
RMM software enhances cybersecurity by providing continuous monitoring of IT environments, automated patch management to address vulnerabilities, and integrated security tools such as antivirus and anti-malware. It can also detect and respond to potential security threats in real-time, ensuring that proactive measures are in place to protect against cyber attacks.
5. Can RMM software help with compliance requirements?
Yes, many RMM solutions offer features that help businesses comply with regulatory standards. These features include comprehensive logging, detailed reporting, and tools for ensuring data protection and privacy. By maintaining a secure and compliant IT environment, businesses can avoid significant fines and reputational damage.
6. Is RMM software suitable for small businesses?
Absolutely. RMM software is scalable and can be tailored to fit the needs of small businesses as well as large enterprises. For small businesses, it can be particularly beneficial as it allows a lean IT team to manage and secure the IT infrastructure effectively, often reducing the need for extensive in-house IT staff.
7. How do I choose the right RMM software for my business?
Choosing the right RMM software involves assessing your business's specific IT needs and budget. Consider factors such as the size of your IT environment, the complexity of the systems you need to monitor, the level of cybersecurity required, and the ease of use of the software. It’s also recommended to look at reviews, request demos, and trial versions to ensure the software meets your expectations.
8. What are the typical costs associated with RMM software?
The cost of RMM software varies widely based on the number of endpoints managed, the features included, and the vendor. Pricing models can be per device, per user, or subscription-based. It’s important to consider both the upfront costs and any ongoing fees, as well as the potential ROI from reduced downtime, improved IT efficiency, and enhanced security.
9. Can RMM software integrate with other IT management tools?
Yes, most advanced RMM software solutions offer integration capabilities with various other IT management tools such as Professional Services Automation (PSA) software, backup solutions, and cybersecurity tools. This integration ensures a streamlined workflow and centralized management, enhancing overall IT service efficiency.
10. How can I get training for using RMM software?
Most RMM vendors provide extensive training resources, including online tutorials, webinars, documentation, and customer support. Some offer certification programs or personalized training sessions to help IT professionals fully leverage the software’s capabilities. Taking advantage of these resources can ensure your team is well-equipped to utilize the RMM software effectively.