The Best RMM Software in 2025

NinjaOne - The Swiss Army Knife for IT Management

NinjaOne provides a unified platform that simplifies how IT teams handle their daily operations. By combining several essential tools into one solution, it helps professionals focus on strategic work instead of battling multiple applications.

This cloud-based platform specializes in remote monitoring and management across various operating systems including Windows, Mac, Linux, iOS, Android, and Chromebook. With its clean interface and automation capabilities, NinjaOne aims to reduce the technical debt that often plagues IT departments.

What makes NinjaOne stand out is its balance between functionality and usability. The system works equally well for small businesses and larger organizations that need to manage distributed networks without maintaining complex on-premises infrastructure.

Internet Reviews

NinjaOne has earned mixed reviews from IT professionals in online communities. Many users praise its intuitive interface and stable performance compared to competitors. The automation features receive particular appreciation for saving technicians valuable time.

However, discussions on platforms like Reddit reveal some frustration with limited integration options and occasional patching challenges. A recurring theme in user feedback is concern about pricing transparency, with many potential customers finding the quote-based system somewhat unclear.

Features

• Comprehensive Remote Monitoring: Real-time device tracking with instant alerts, enabling proactive management of IT infrastructure across multiple locations and platforms.
• Advanced Patch Management: Automates software updates and security patches across enterprise devices, ensuring systems remain current and protected with minimal manual intervention.
• Intelligent Asset Management: Tracks hardware and software inventory comprehensively, providing detailed insights into organizational technology resources and usage patterns.
• Secure Remote Access: Enables unattended device control and screen sharing, allowing IT technicians to troubleshoot and manage endpoints efficiently from anywhere.
• Endpoint Task Automation: Streamlines repetitive IT tasks like application deployment, system configuration, and issue resolution through intelligent scripting and condition-based triggers.
• Robust Endpoint Protection: Integrates advanced security monitoring, encryption standards, and vulnerability detection to safeguard organizational digital assets.
• Comprehensive Reporting Tools: Generates real-time visualizations and insights into network performance, system health, and IT operational metrics for informed decision-making.

Simplified Pricing Information

• Free 14-day trial available with no hidden fees for training or implementation.
• Per-device pricing ranges from $2 to $4 per endpoint, with volume discounts for larger deployments.
• NinjaOne Advanced Pro (with Remote Access) costs $3.00 per device monthly, totaling $9,000 annually for 250 devices.
• Additional modules include Unlimited Ticketing Techs ($0.50/device), Documentation Module ($0.40/device), Server License Backup ($30/server), and Cloud Storage ($6/TB).
• Security integrations like SentinelOne Complete ($3.10/device) and SentinelOne Vigilance MDR Add-on ($2.10/device) are available.
• Integration add-ons with TeamViewer, Splashtop, Webroot, and Bitdefender offered at discounted rates.
• Customers can receive promotional discounts, rebates, and referral discounts to reduce overall costs.

Overall Opinion

NinjaOne delivers a solid RMM solution that works well for most IT management scenarios. Its strength lies in combining essential functions that would otherwise require multiple tools, creating a streamlined experience for technical teams.

The platform offers an appealing mix of monitoring capabilities, automation, and security features that help IT professionals stay ahead of issues. While the pricing structure could be more transparent, the 14-day free trial provides a good opportunity to test if the solution fits your needs before committing.

For organizations looking to simplify their IT management approach without sacrificing functionality, NinjaOne represents a worthwhile option in the 2025 RMM landscape. Its cross-platform support and user-friendly interface make it particularly suitable for businesses with diverse technology environments.

Pulseway - Comprehensive IT Management on the Go

Pulseway offers a cloud-based platform that brings together essential IT management tools in one central hub. It's designed to give IT teams complete visibility and control over their infrastructure from anywhere.

What sets Pulseway apart is its strong mobile capabilities, allowing technicians to monitor and troubleshoot systems while on the move. The platform handles everything from device management and security patching to network monitoring and remote support.

Organizations using Pulseway can automate routine tasks, manage endpoints efficiently, and address potential issues before they impact business operations. The software includes asset tracking, application deployment tools, and an integrated ticketing system to streamline IT service delivery.

Internet Reviews

Pulseway gets mixed feedback from users across the web. Many praise its mobile app functionality and straightforward device management capabilities. Users also appreciate its integrations with popular services like Slack and Zendesk.

However, some customers mention inconsistent support experiences, with response times averaging around one day. The mandatory $149 onboarding fee is another sticking point for some potential users. Overall, reviews suggest Pulseway works well for certain organizations but may not meet everyone's needs.

Features

• Device Management: Centrally manage and monitor all employee devices through a unified endpoint management system that tracks assets and their activities automatically.
• Remote Monitoring: Gain real-time visibility into IT systems with comprehensive remote monitoring capabilities that detect anomalies instantly and provide immediate alert notifications.
• Patch Management: Automatically update security measures across enterprise devices to ensure systems remain current and protected from potential vulnerabilities.
• Service Ticketing: Streamline IT issue resolution with a robust ticketing system that helps track, manage, and systematically address technical problems.
• Network Monitoring: Utilize advanced SNMP monitoring and auto-generated topology maps to provide comprehensive network visualization and proactive troubleshooting.
• Remote Access: Enable IT technicians to troubleshoot and resolve issues quickly through secure remote access capabilities across multiple devices and platforms.
• Customizable Dashboards: Access intuitive, customizable visualizations that offer clear insights into IT operations, performance metrics, and system health.

Simplified Pricing Information

• Monthly Plan costs $67 per month, including mobile device management, third-party patching, ransomware detection, and endpoint protection.
• Annual Plan reduces cost to $44 per month, requiring direct vendor contact for specific details.
• 3-Year Plan offers the most significant discount at $27 per month, with recommended direct vendor consultation.
• Volume discounts available, with cost per endpoint decreasing as managed device numbers increase.
• Additional costs may apply for features like third-party patching, with 300 endpoint management potentially costing around $1,062 monthly.
• One-time Advanced Onboarding and Best Practices session available for €149.
• Customized pricing recommended for organizations with specific needs or large endpoint requirements, advising direct contact with Pulseway for tailored quotes.

Overall Opinion

Pulseway delivers solid IT management capabilities with particularly strong mobile functionality. The platform offers a comprehensive suite of tools that handle most IT management tasks competently. Its remote monitoring, device management, and automated patching features provide real value for IT teams.

However, potential customers should be aware of the mandatory onboarding fee and reports of inconsistent support quality. The pricing structure offers flexibility with monthly, annual, and three-year options, but costs can add up for larger deployments. For organizations that prioritize mobile access to their IT management tools, Pulseway is worth consideration, though a careful assessment of specific needs and budget constraints is recommended.

Atera - Complete IT Management in One Platform

Atera brings together everything IT professionals need in one unified platform. This all-in-one solution combines remote monitoring, management tools, and helpdesk functionality to simplify daily IT operations.

What makes Atera stand out is its approach to managing networks of any size. The platform handles everything from system monitoring and remote maintenance to ticket management and network discovery. Their AI capabilities help automate routine tasks, while the mobile app ensures technicians can respond to issues from anywhere.

Small and mid-sized businesses will appreciate how Atera's structure makes budgeting predictable. Instead of worrying about costs increasing with each new device, teams can focus on delivering quality IT support across their entire network.

Internet Reviews

Atera stands out for its user-friendly interface and cost-effective pricing model, allowing IT professionals to manage unlimited endpoints without breaking the bank. Users appreciate its all-in-one platform that integrates RMM, PSA, and IT management tools, complemented by 24/7 live chat support and AI-powered features that boost operational efficiency.

While the platform receives positive feedback, some users note limitations in feature depth and customization options. Specific critiques include occasional challenges with the patching tool's ability to detect offline machines and a desire for more granular reporting tools. Despite these minor drawbacks, Atera remains a solid choice for businesses seeking a comprehensive, budget-friendly IT management solution.

Features

• Remote Monitoring and Management: Track system performance, network health, and device status in real-time with comprehensive alerts and remote maintenance capabilities.
• AI-Powered Automation: Streamline IT tasks through intelligent automation profiles that handle OS updates, software installations, and routine maintenance with minimal manual intervention.
• Advanced Helpdesk Solutions: Manage support requests efficiently with prioritized ticketing, customer portals, and performance analytics that improve response times and satisfaction.
• Comprehensive Asset Discovery: Automatically scan networks to identify and catalog all connected devices, providing detailed insights for security and resource management.
• Intelligent Patch Management: Automatically deploy security updates and software patches across Windows, Mac, and Linux devices to maintain system integrity.
• AI Copilot Integration: Leverage AI insights for predictive maintenance, automated script generation, and seamless integration with platforms like Slack and Microsoft Teams.
• Flexible Third-Party Integrations: Connect with leading security, backup, and remote access tools to customize and enhance your IT environment.

Simplified Pricing Information

• 30-day free trial available with no credit card required.
• Professional Plan starts at $169 monthly or $149 annually, offering remote management, automation, monitoring, patch management, helpdesk, and basic integrations.
• Expert Plan priced at $229 monthly or $189 annually, includes Professional Plan features plus enhanced remote access, advanced helpdesk, AI ticket tagging, and extended audit logs.
• Master Plan costs $269 monthly or $219 annually, providing custom reports, extended asset management, and data recovery options.
• Enterprise Plan requires a custom quote, offering unlimited features like SSO, extended support, 7-year audit logs, and HIPAA compliance.
• Pricing is structured per technician, not per device, allowing scalable and flexible IT management.

Overall Opinion

Atera delivers practical value for small to medium-sized IT teams looking for an all-in-one management solution. The per-technician pricing model offers refreshing simplicity in a market often cluttered with complex pricing structures. While it may not have the deepest customization options for enterprise-level needs, its comprehensive toolset handles most IT management tasks efficiently.

The platform's strength lies in combining essential IT functions—monitoring, management, and helpdesk—into a cohesive system that doesn't require juggling multiple vendors. Improvements to reporting tools and offline device detection would enhance an already solid product. For teams wanting to consolidate their IT management without overwhelming complexity, Atera provides a balanced solution worth considering.

Syncro - All-in-One RMM and PSA Platform

Syncro combines Remote Monitoring & Management (RMM) and Professional Services Automation (PSA) into one unified platform specifically designed for Managed Service Providers and IT teams. This integration helps businesses streamline their IT operations without the hassle of juggling multiple tools.

By bringing essential functions like endpoint monitoring, ticketing systems, and automation into a single dashboard, Syncro allows teams to work more efficiently. The platform supports unlimited endpoints and includes a built-in scripting engine that makes solving common IT problems much simpler.

Small to medium-sized MSPs will find Syncro particularly useful with its practical approach to IT management and service delivery. The mobile app keeps technicians connected on the go, while robust integrations with over 50 business tools extend the platform's capabilities.

Internet Reviews

Users consistently praise Syncro for its comprehensive approach to MSP management. Many highlight the platform's value proposition, noting that it delivers more features per dollar than competing solutions. The responsive support team also receives frequent mentions, with users appreciating their quick and helpful responses.

The platform's ease of use stands out in reviews, with many MSP owners mentioning how quickly their teams adapted to the system. Integration capabilities also receive positive feedback, particularly the seamless connections with popular business tools that many IT providers already use.

Some reviewers point out areas for improvement, including limited customization options for reports and dashboards. A few users mention occasional technical issues, such as login problems or sync delays, though these don't appear to be widespread concerns.

Features

• Remote Monitoring & Management: Monitor unlimited endpoints across devices, users, processes, and services with real-time tracking and proactive issue resolution capabilities.
• Advanced Scripting Engine: Access powerful cross-platform scripting tools for PowerShell and Mac, with hundreds of pre-built scripts and custom script creation options.
• Automated Patch Management: Automatically deploy Windows and third-party application patches with customizable schedules and comprehensive compliance reporting.
• Intelligent Ticketing System: Utilize smart ticket routing, contextual ticket tracking, and automated remediation suggestions to streamline IT support workflows.
• Workflow Automation: Automate billing, invoicing, and service processes with customizable triggers and actions to improve operational efficiency.
• Secure Remote Access: Integrate Splashtop for seamless, cost-effective endpoint access without additional software expenses.
• Comprehensive Integrations: Connect with over 50 third-party tools including antivirus, email security, backup, and accounting systems to enhance platform capabilities.

Simplified Pricing Information

• Free 14-day trial available with full feature access and no contractual obligations
• Core Plan: $139 per user monthly, $129 per user annually with unlimited RMM agents, scripting engine, 50+ integrations, and payment processing
• Team Plan: $189 per user monthly, $179 per user annually, including all Core features plus Entra ID, advanced ticket automation, expanded Splashtop features, and PowerBI integration
• Annual plans offer savings of $10-$20 per user compared to monthly billing options

Overall Opinion

Syncro offers a practical solution for small to medium-sized MSPs looking to consolidate their toolset without breaking the bank. The unified RMM and PSA platform eliminates the need for multiple subscriptions and simplifies daily operations with its intuitive interface and automation capabilities.

While the platform may lack some of the advanced customization options found in enterprise-level solutions, its core functionality hits the sweet spot for growing IT service providers. The unlimited endpoint model is particularly valuable for MSPs with many small clients, as it allows for predictable pricing without worrying about agent counts.

For teams that prioritize ease of use, responsive support, and good value over extensive customization, Syncro represents a solid choice in the RMM market. The free trial makes it easy to test the platform's capabilities before committing, which is always a plus when evaluating business-critical tools.

N-able - Complete IT Management for MSPs

N-able provides a comprehensive suite of IT management tools specifically designed for managed service providers. Since its beginnings in 2000 (formerly as SolarWinds MSP), the company has built a reputation for helping MSPs monitor, manage, and secure their clients' technology infrastructure.

Based in Wakefield, Massachusetts, N-able offers both cloud and on-premise solutions through its flagship N-central platform. The company focuses on giving IT professionals the tools they need to streamline operations, from remote monitoring to data protection and security services that work across various business sizes.

Their product ecosystem includes specialized tools like Take Control for remote support and N-able Backup for data protection, creating an integrated approach to managed IT services.

Internet Reviews

N-able's IT management platform receives mixed feedback from users in the MSP community. Many appreciate the centralized device management capabilities that allow them to oversee multiple client networks from one dashboard.

However, recent customer reviews highlight frustration with slower product development cycles and persistent bugs that remain unaddressed. Several users mention that feature requests often go unimplemented, which limits the platform's ability to evolve with changing IT needs.

Support quality appears to be a significant pain point, with numerous reports describing customer service as unresponsive or unhelpful when technical issues arise. Users also note limitations with third-party integrations, which can create workflow challenges for MSPs using multiple tools.

Features

• Comprehensive IT Management Platform: N-central offers a powerful remote monitoring and management solution that helps MSPs efficiently manage complex IT environments with customizable features.
• Advanced Analytics Dashboard: Leverages Microsoft Power BI to provide visual business intelligence, helping MSPs identify network trends and performance patterns quickly.
• Automated Task Management: Streamlines IT operations through automated onboarding, ticket management, and maintenance processes using intuitive drag-and-drop interfaces.
• Multi-Device Security Protection: Integrates endpoint detection and response, disk encryption, DNS filtering, and anti-malware protection across Windows, Apple, iOS, and Android platforms.
• Remote Support Tool: Take Control enables rapid device connections in under eight seconds, supporting cross-platform remote management with multi-factor security.
• Hybrid Cloud Backup Solution: N-able Backup provides secure, comprehensive data protection for servers, workstations, and Microsoft 365 with seamless file and system restoration capabilities.
• Partner Growth Resources: Offers comprehensive support through partner programs, technical bootcamps, and MarketBuilder marketing tools to help MSPs expand their business effectively.

Simplified Pricing Information

• Per Device Pricing offers flexible licensing with costs varying by device type and service level, allowing MSPs to scale their IT management solutions dynamically.
• Per User Pricing provides a straightforward model that enables MSPs to charge clients based on the number of users, with potential pricing ranging from $15-$185 per user monthly.
• Tiered Pricing includes multiple service levels from basic to enterprise-grade, with costs incrementing based on complexity and feature depth, supporting MSPs in customizing their service offerings.
• Team Plans potentially offer volume discounts, with estimated pricing structures like 5-10 users at a lower per-user rate, 11-50 users at a reduced rate, and 51+ users at the most economical pricing tier.

Overall Opinion

N-able offers a robust set of tools that can benefit MSPs managing multiple client networks. The platform's strength lies in its comprehensive approach to IT management, with solutions covering everything from monitoring to security and backup services.

However, the combination of slower development cycles, unresolved bugs, and reported support issues suggests potential growing pains. For MSPs considering N-able, it's worth carefully evaluating whether the current feature set meets your specific needs, as future enhancements may not arrive quickly.

The flexible pricing structure is a plus, allowing businesses to scale their investment based on client size and requirements. Overall, N-able remains a notable player in the RMM space, though prospective users should weigh the platform's capabilities against the reported customer service challenges.