The Very Best RMM Software in 2024

Last Updated -
September 1, 2024 18:00
Written by -
Alec Chambers

If you're managing IT infrastructure, you know how crucial it is to have the right tools at your disposal. Remote Monitoring and Management (RMM) software is essential to keep everything running smoothly and to troubleshoot issues before they become major problems.

But, navigating the crowded landscape of RMM solutions can be overwhelming, especially when each software boasts a unique set of features and capabilities.

That's where our comprehensive guide on the best RMM software in 2024 comes in: we've done the heavy lifting to identify the top contenders in the market.

You don't need to be a tech wizard to benefit from these solutions—modern RMM tools are designed with user-friendliness in mind, often featuring intuitive interfaces and guided setups.

To save you time and help you make the best choice, we've painstakingly tested and evaluated numerous RMM software options, and we've narrowed it down to the top performers.

NinjaOne - Streamlined IT Management for MSPs and IT Departments

NinjaOne IT management NinjaOne offers a comprehensive IT management platform designed primarily for Managed Service Providers (MSPs) and IT departments. Used by organizations worldwide, NinjaOne provides a suite of tools that enhance endpoint management, remote monitoring, and security, improving efficiency and simplifying IT operations. The platform features a range of capabilities, including real-time alerts, proactive device management, automatic deployment of patches, and mobile device management.

NinjaOne's cutting-edge features offer customizable solutions to cater to user's needs. With its endpoint management and patch management functionalities, NinjaOne ensures reliability and control across all devices. Its mobile device management feature allows you to manage and secure Android and Apple mobile devices efficiently. Enhancing its offering, NinjaOne adds backup and disaster recovery solutions, security and automation tools, and remote access and support mechanisms to its platform. NinjaOne is integrated into commonly used IT tools, encouraging a seamless incorporation into user's current operations.

Benefits:

  • Streamlines IT operations and management processes.
  • Elevates security and compliance across all endpoints.
  • Saves time on patch management and device monitoring tasks.

Simplified Pricing Information

NinjaOne operates on a per-device pricing approach, offering flexible and scalable pricing options based on the number of devices a business needs to manage.

Final pricing details are not publicly listed. Instead, businesses are encouraged to directly contact NinjaOne for a custom quote tailored to their specific IT management needs.

The company ensures there are no unexpected fees or hidden costs. So, businesses won't find themselves facing unforeseen expenses for training or implementation.

Onboarding, training, and ongoing support are offered for free, ensuring businesses can make the most of the platform without incurring additional charges.

Businesses can opt for monthly billing, allowing them to pay only for what they need without being tied down to long-term contracts.

For businesses unsure about the potential financial benefits of NinjaOne, the company provides a useful tool to calculate the potential return on investment when using their platform.

Pulseway - The Best RMM Software in 2024

Pulseway Remote Monitoring and Management (RMM) Trusted by over 13,000 businesses worldwide, Pulseway is a feature-rich remote monitoring and management software. Designed to assist Managed Service Providers (MSPs) and Internal IT departments, Pulseway offers capabilities ranging from device management and network monitoring to ransomware protection and ticketing. By leveraging these features, it aims to curb downtime and increase efficiency through automation.

Pulseway's core strength lies in its robust set of advanced features that can be tailored to the user's specific needs. Its IT automation allows for streamlined processes, while its flexible pricing structure caters to various scales of operation. Additional capabilities like patch management, remote control, backup and disaster recovery, and the ability to consolidate multiple IT tools into one unified platform distinguish Pulseway in the IT management software market.

Integration with commonly used tools like Zendesk, Slack, and PagerDuty ensures that Pulseway seamlessly fits into any IT department's or MSP's workflow, enhancing their efficiency and productivity. Whether you choose the free, Pro Team, or MSP account type, Pulseway provides solutions designed for you, enabling users to remotely manage their IT operations from a single platform.

Celebrating 15 years of industry experience and managing over 2 million endpoints, Pulseway has built a reputation as a reliable, flexible, and cost-effective tool. With 70% of customers reporting increased efficiency, 24% able to consolidate or retire 3-4 IT tools, and 80% improved patch compliance, Pulseway's commitment to enhancing IT management is evident. With a free trial option and premium plans for advanced features, Pulseway has established itself as a reliable and effective option in remote monitoring and IT management software.

Benefits:

  • Streamlines IT management for MSPs and Internal IT departments.
  • Elevates overall IT operational efficiency by consolidating multiple tools into one platform.
  • Saves time with automated processes and advanced integration capabilities.

Simplified Pricing Info

Pulseway provides a flexible, pay-as-you-go pricing model with no commitments, offering different discount levels based on endpoint quantity and term plan.

  • Monitors servers, workstations, applications, and network devices.
  • Allows endpoint quantity upgrades at any time, with no minimum requirements.
  • Offers a 14-day free trial including RMM, PSA, Patch Management, and Network monitoring, extendable upon request.
  • New customers purchase an Advanced Onboarding and Best Practices session for $149 to ensure setup efficiency.
  • Payment options include monthly, yearly, and 3-year contracts. For current pricing updates, please check the Pulseway website.

Atera - All-in-One IT Management Platform

Atera is an all-in-one IT management platform powered by Action AI™, crafted to optimize IT operations for Managed Service Providers (MSPs) and internal IT departments. With a robust suite of features including Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and AI-enhanced support solutions, Atera is trusted by over 12,000 customers globally for managing more than 5 million devices and handling 1 million tickets monthly. The platform offers comprehensive control over a variety of systems, supporting Windows, Mac, and Linux with features like real-time monitoring, alert customization, patch management, and more.

Benefits:

The modern uniqueness of Atera is highlighted by its AI-driven features like the AI Copilot and AI Autopilot, which summarize, analyze, and resolve issues promptly while providing 24/7 support for end-users. Furthermore, the platform boasts a comprehensive Helpdesk and Ticketing system, efficient patch management, and a security-focused Network Discovery tool. Remote access to several devices is also facilitated, backing tools like Splashtop, AnyDesk, TeamViewer, and ScreenConnect.

Simplified Pricing Info

Starting from €129 per month, Atera offers its Pro, Growth, and Power plans, with each subsequent plan including more diverse features. For those seeking enterprise-grade capabilities, a custom Superpower plan is also available. Add-ons include Copilot, an AI-powered assistant, Network Discovery, and various security solutions. Atera assures secure and compliant operations conforming to prominent standards such as GDPR, HIPAA, ISO, and more.

To further streamline IT management, Atera offers integrations with numerous tools including QuickBooks, Xero, Splashtop, etc. The platform offers 24/7 support and even provides a 30-day free trial with full-feature access for businesses to evaluate and decide. Offering dynamic features and comprehensive IT management solutions, Atera is an IT game changer serving thousands of businesses across 120 countries.

  • The Pro Plan of the Atera is available at €129/month per technician (if billed annually) or €159/month (if paying monthly). This plan includes core features like remote management, support for Windows, patch management, helpdesk, and ticket automation.
  • Atera's Growth Plan costs €179/month per technician when billed annually, or €209/month when billed monthly. It adds support for Mac and Linux systems, advanced analytics, unlimited Splashtop sessions, and more.
  • The Power Plan of Atera is priced at €209/month per technician (with annual billing) or €249/month (with monthly billing). This plan introduces custom analytics, extended retention of audit logs, and higher limits for file transfers.
  • For more sophisticated functionalities like SSO, custom domain SSL, tailored onboarding, and premium support, users should opt for the Superpower Plan. The pricing for this plan can be obtained by contacting the sales team.
  • Atera offers several add-ons at an additional cost: Copilot (an AI-powered assistant where pricing details can be obtained from sales), Network Discovery (€29 per license), Work From Home (€5 per endpoint), and various Security Solutions.
  • All plans of Atera offer a 30-day free trial without requiring a credit card, thus allowing prospective customers to test and experience all features before making a commitment.

Syncro - Your MSP Solution

Syncro provides Managed Service Providers (MSPs) with a robust platform combining Remote Monitoring and Management (RMM) and Professional Services Automation (PSA). Aimed at streamlining MSP operations, Syncro offers a unified interface to manage invoicing, payments, helpdesk, and reporting, while also supporting unlimited PC and Mac assets. Though it has faced past challenges with patch management, the platform excels in remote monitoring, automated alert remediation, and scripting for automation tasks.

Syncro integrates with over 50 MSP and business tools, boosting efficiency and service delivery. It collaborates with top vendors like Bitdefender to ensure MSPs have access to premier security solutions. The per-agent pricing model makes Syncro both cost-effective and scalable for growing businesses. Its user-friendly interface and built-in remote access via Splashtop further enhance usability.

Benefits for MSPs:

  • Streamlines invoicing and payment management.
  • Enhances helpdesk operations for better client support.
  • Automates back-office tasks to save time.
  • Centralized reporting for informed decision-making.

Pricing:

Syncro uses a per-agent pricing model, including PSA functions like invoicing, helpdesk, back-office automation, and reporting, along with RMM capabilities like asset monitoring and patch management. Integrated remote access through Splashtop is also covered. For exact pricing, contact Syncro directly or request a quote.

N-able - The Ultimate RMM Solution

N-able serves as a comprehensive IT management platform, specifically designed for Managed Service Providers (MSPs) and internal IT departments. Known for its robust suite of tools, N-able empowers IT professionals to efficiently manage, secure, and back up their clients' systems, data, and networks. Key features include powerful remote monitoring and management (RMM) capabilities, extensive automation, and advanced security solutions.

The platform includes tools like N-sight RMM and N-central, offering out-of-the-box monitoring, fast remote access, and advanced functionalities such as a drag-and-drop script editor and integrated antivirus and web protection. N-able’s automation streamlines IT support tasks, reducing manual intervention and boosting productivity. Enhanced security is achieved through managed antivirus, web protection, and Integrated Endpoint Detection and Response (EDR) systems for combating threats like ransomware.

N-able's Cove Data Protection ensures robust backup and recovery solutions, safeguarding data resilience. The remote support software, Take Control, provides quick and intuitive support across multiple platforms, enhancing user responsiveness. Additionally, MSP Manager simplifies IT service management with features like ticketing, billing, and customer management.

Tailored for diverse client networks, N-able integrates with Professional Services Automation (PSA) tools, offering customization to meet specific needs. Comprehensive resources and support services back it, strengthening a community of over 20,000 MSPs and IT professionals.

Benefits of N-able:

  • Remote Monitoring and Management (RMM): N-sight RMM provides out-of-the-box monitoring templates, safe remote access, and patch management, while N-central offers advanced monitoring for Windows, Mac, Linux, VMware, and network devices.
  • Automation and Efficiency: Automates IT tasks with a drag-and-drop script editor, eliminating the need to write code.
  • Security: Includes antivirus, web protection, endpoint protection, and Endpoint Detection and Response (EDR) to safeguard against various cyber threats, including ransomware.
  • Backup and Recovery: Cove Data Protection delivers comprehensive backup, disaster recovery, and archiving solutions for servers, workstations, and Microsoft 365 environments.
  • Remote Support: N-able Take Control facilitates remote support across multiple platforms, featuring attended and unattended support, live chat, and fast file transfers.
  • IT Service Management: MSP Manager enhances operational efficiency with intuitive ticketing, billing exports, customer management, mobile apps, reporting dashboards, and scheduling.
  • Integration and Customization: Seamlessly integrates with PSA tools and offers customizable options, managing diverse client networks effectively.
  • Cost Efficiency: Reduces IT support costs while improving network performance.
  • Productivity: Automates routine tasks, boosting productivity through efficient IT management tools.
  • Scalability: Scalable solutions suitable for MSPs and IT departments of various sizes.
  • Community and Support: Robust community support and extensive resources, including training, documentation, and specialized services.
  • Pricing: Operates on a subscription model with free trials available. Contact N-able for personalized pricing information.

Simplified Pricing Info

N-able offers a free trial for most of their products, allowing users to test the tools before committing to a purchase. Pricing typically involves a subscription model with monthly or annual fees. For detailed pricing information, users are encouraged to contact N-able's sales team, as costs may vary based on specific needs and organizational scale.

Benefits of Using RMM Software

  • Proactive IT Maintenance: Identify and resolve potential issues before they impact your business operations, minimizing downtime and disruptions.
  • Enhanced Security: Continuous monitoring helps detect vulnerabilities and potential threats, ensuring robust protection against cyber-attacks and data breaches.
  • Increased Efficiency: Automate routine tasks such as updates, patches, and maintenance activities, allowing your IT team to focus on strategic initiatives.
  • Scalability: Easily scale your IT management capabilities as your business grows, adding new devices and endpoints without compromising performance or security.
  • Centralized Management: Manage all your IT assets from a single, unified dashboard, providing better visibility and control over your entire network.
  • Cost Savings: Reduce operating costs by minimizing downtime, lowering labor costs through automation, and extending the lifespan of your IT assets.
  • Improved Customer Service: Faster detection and resolution of issues lead to higher customer satisfaction and trust, especially if you’re an IT service provider.
  • Comprehensive Reporting and Analytics: Generate detailed reports and understand performance metrics, helping in strategic decision-making and continuous improvement.
  • Compliance Support: Ensure your IT practices comply with industry regulations and standards, reducing the risk of non-compliance penalties.
  • Remote Access and Support: Provide efficient remote support, reducing the need for on-site visits and allowing for quick issue resolution regardless of location.
  • Minimal Business Disruption: Planned maintenance and updates can be scheduled during non-business hours, ensuring that your core operations remain unaffected.
  • Integration Capabilities: Seamlessly integrate with other business and IT tools, optimizing your workflow and enhancing overall productivity.
  • Enhanced Client Relationships: For managed service providers (MSPs), offering reliable and efficient IT services strengthens client relationships and builds long-term loyalty.
  • Customization Options: Tailor the software to meet the specific needs of your business, allowing for a more personalized and effective IT management experience.
  • Greater Flexibility: Support a diverse range of devices and operating systems, accommodating various IT environments and user preferences.

Frequently Asked Questions (FAQs)

1. What is Remote Monitoring and Management (RMM) software?

Remote Monitoring and Management (RMM) software is a set of tools designed to help IT professionals and Managed Service Providers (MSPs) remotely monitor and manage client endpoints, networks, and computers. This software allows for proactive maintenance, automated patching, remote troubleshooting, and overall system health monitoring, reducing downtime and enhancing IT support efficiency.

2. Why is RMM software important for businesses in 2024?

In 2024, businesses are increasingly reliant on complex IT infrastructures due to remote workforces and advanced technologies. RMM software is critical as it provides comprehensive tools to monitor, manage, and secure these infrastructures remotely. It ensures systems run smoothly, reduces the risk of cyber threats, and minimizes downtime, which is vital for maintaining productivity and operational continuity.

3. What features should I look for in the best RMM software in 2024?

When evaluating RMM software in 2024, look for the following features: Real-time monitoring and alerts, Automated patch management, Remote desktop access and control, Comprehensive reporting and analytics, Integrated cybersecurity tools, Scalability and ease of integration with other IT tools, User-friendly interface, Strong customer support and training resources.

4. How does RMM software improve cybersecurity?

RMM software enhances cybersecurity by providing continuous monitoring of IT environments, automated patch management to address vulnerabilities, and integrated security tools such as antivirus and anti-malware. It can also detect and respond to potential security threats in real-time, ensuring that proactive measures are in place to protect against cyber attacks.

5. Can RMM software help with compliance requirements?

Yes, many RMM solutions offer features that help businesses comply with regulatory standards. These features include comprehensive logging, detailed reporting, and tools for ensuring data protection and privacy. By maintaining a secure and compliant IT environment, businesses can avoid significant fines and reputational damage.

6. Is RMM software suitable for small businesses?

Absolutely. RMM software is scalable and can be tailored to fit the needs of small businesses as well as large enterprises. For small businesses, it can be particularly beneficial as it allows a lean IT team to manage and secure the IT infrastructure effectively, often reducing the need for extensive in-house IT staff.

7. How do I choose the right RMM software for my business?

Choosing the right RMM software involves assessing your business's specific IT needs and budget. Consider factors such as the size of your IT environment, the complexity of the systems you need to monitor, the level of cybersecurity required, and the ease of use of the software. It’s also recommended to look at reviews, request demos, and trial versions to ensure the software meets your expectations.

8. What are the typical costs associated with RMM software?

The cost of RMM software varies widely based on the number of endpoints managed, the features included, and the vendor. Pricing models can be per device, per user, or subscription-based. It’s important to consider both the upfront costs and any ongoing fees, as well as the potential ROI from reduced downtime, improved IT efficiency, and enhanced security.

9. Can RMM software integrate with other IT management tools?

Yes, most advanced RMM software solutions offer integration capabilities with various other IT management tools such as Professional Services Automation (PSA) software, backup solutions, and cybersecurity tools. This integration ensures a streamlined workflow and centralized management, enhancing overall IT service efficiency.

10. How can I get training for using RMM software?

Most RMM vendors provide extensive training resources, including online tutorials, webinars, documentation, and customer support. Some offer certification programs or personalized training sessions to help IT professionals fully leverage the software’s capabilities. Taking advantage of these resources can ensure your team is well-equipped to utilize the RMM software effectively.

Written by Alec Chambers

Hi! I'm the creator behind ToolsForHumans. My journey, ignited by an obsession with ChatGPT after witnessing the practical applications of the tool, quickly expanded to include the launch of this site and a deep dive into more than 90 AI apps.

Over the past 8 months, I've been diligently crafting use cases and producing tutorial videos with the goal of demystifying AI and making it accessible to everyone. Alongside this, I've assembled specialized business toolkits, carefully selecting the best tools specifically tailored to various professions and industries.

Feel free to connect with me on LinkedIn, and if you're feeling particularly generous, giving our company page a follow. I'm always up for a chat!