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Fullstory- Features, Pricing & Deals

FullStory is a comprehensive behavioral data platform that empowers technology leaders and businesses to make data-driven decisions by meticulously capturing and analyzing user interactions on their websites and applications. It provides an in-depth look at user behavior through features like session replay, custom events, and detailed user properties, offering actionable insights that enhance both customer experiences and business outcomes.

Key to FullStory’s functionality is its powerful data capture and analysis capabilities. It records a multitude of user events, such as clicks, scrolls, and form submissions, to help understand user intent and sentiment. The platform’s session replay feature allows you to watch real-time interactions, providing invaluable context to user actions. Additionally, FullStory supports custom events and properties, helping track specific actions like subscriptions or purchases with granular detail.

FullStory stands out with its extensive integration capabilities via SDKs for various platforms, including browsers, React Native, Node.js, and iOS. This allows seamless data capture and detailed session replays across different development environments. The platform’s three-pillar approach—Build, Analyze, Watch—enables businesses to construct better user experiences, analyze behavioral data, and derive deeper insights from session replays.

Beyond enhancing decision-making and customer experience, FullStory aids in fraud detection and deterrence, helping businesses reduce costs associated with fraudulent activities. Its use cases range from offering user-specific discounts to boosting customer loyalty through personalized interactions.

While FullStory offers a free trial and mentions of a free version, exact pricing details are not publicly provided and typically require users to contact FullStory or request a quote. This approach ensures that pricing can be tailored to the specific needs and scale of the organization in question.

Overall, FullStory provides a robust solution for businesses seeking to leverage behavioral data to drive improvements in customer satisfaction, operational efficiency, and security, making it a trusted tool among industry professionals.

Features

  • Behavioral Data Capture: FullStory collects hundreds of events and signals from user interactions, such as clicks, scrolls, and form submissions, to provide a comprehensive view of user behavior.
  • Session Replay: Watch session replays of user interactions via the browser SDK, allowing for in-depth user experience analysis.
  • Custom Events and Properties: Track detailed custom events and set custom properties for users and pages, including user details, pricing plans, and page-specific data.
  • Integration and SDKs: Supports multiple platforms with SDKs for browser, React Native, Node.js, and iOS, enabling flexible integration and data management.
  • Insights and Decision-Making: Empower better business decisions by understanding user behavior, identifying trends, improving customer experiences, and reducing fraud.
  • User-Specific Discounts: Utilize intent and frustration signals to offer tailored discounts, enhancing user retention and satisfaction.
  • Fraud Detection: Detect and deter fraudulent activities in real-time, significantly reducing costs related to fraud.
  • User Loyalty Improvement: Create more personalized and helpful interactions to build and maintain strong customer loyalty.
  • Installation and Initialization: Easily set up the FullStory browser SDK via npm or yarn, and initialize it with your organization ID for seamless integration.
  • Sending Custom Events: Track custom events with detailed properties using the FullStory object to gain deeper insights into user actions.
  • Generating Session Replay Links: Create session replay links for specific moments using the getSession method, providing precise playback capabilities.
  • Enhanced Decision-Making: Leverage actionable insights to improve customer experiences, detect fraud, and drive informed business decisions.
  • Free Trial and Version: Explore FullStory with its free trial and inquire about the free version to understand its limitations and capabilities.
  • Pricing Inquiry: Contact FullStory directly or request a quote through their website to get accurate and detailed pricing information based on your organization’s needs.

Pricing

  • FullStory offers a free trial, allowing potential users to explore the platform's capabilities.
  • A free version is available, though specific feature limitations and details are not clearly described.
  • To get detailed pricing information tailored to your organization's needs, users are encouraged to contact FullStory directly or request a demo through their official website.
Last Updated
September 3, 2024 12:16

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