JustCall Review - Features, Pricing & Deals

JustCall serves as a comprehensive business communication platform that combines voice, SMS, email, and WhatsApp capabilities into one unified system. The platform helps teams manage their customer interactions through various channels while providing AI-powered insights to improve communication quality.

The system offers essential features like call management, power dialing, and messaging tools. Teams can handle both inbound and outbound calls, set up interactive voice menus, and use smart routing to direct calls efficiently. For sales teams, JustCall includes automated dialing options and real-time AI coaching to boost productivity.

With integration support for over 100 business tools, including popular CRM and helpdesk systems, JustCall fits naturally into existing workflows. The platform provides local phone numbers in more than 70 countries, making it suitable for businesses with international reach.

Plans start at $19 per month, and while there's no free version, new users can test the platform through a trial period. The service includes basic features like call recording and voicemail management, with more advanced capabilities available in higher-tier plans.

Over 6,000 businesses currently use JustCall to streamline their communication processes. The platform offers both mobile and desktop apps, allowing teams to turn their devices into business phone lines while maintaining professional standards.

• All-in-One Business Communication Platform: Streamline voice, SMS, email, and WhatsApp interactions with a comprehensive tool trusted by over 6,000 businesses worldwide.
• Advanced Call Management: Route calls intelligently, monitor live conversations, record interactions, and forward calls seamlessly across your team.
• AI-Powered Sales Dialer: Automate calling processes with predictive and power dialers, reduce manual effort, and receive real-time coaching during customer interactions.
• Multi-Channel Messaging: Send SMS, MMS, and WhatsApp messages globally, track message analytics, and segment communications effectively.
• Intelligent Analytics: Decode customer call sentiments, monitor team performance, and gain insights through comprehensive AI-driven dashboards.
• Seamless Business Tool Integrations: Connect with over 100 CRM, helpdesk, and business platforms to create efficient workflow ecosystems.
• Productivity Boosters: Track agent availability, schedule appointments, gather post-call feedback, and access communication tools across mobile and desktop platforms.

• Essentials Plan starts at $19 per user monthly (annual billing) or $29 per user monthly, offering 500 outbound and 1,000 inbound minutes, basic call and SMS features, voicemail, call forwarding, and a free local number.
• Team Plan priced at $29 per user monthly (annual billing), adds AI features with 60-minute transcription cap, toll-free numbers, and expanded integrations.
• Pro Plan costs $49 per user monthly (annual billing), includes sales tools, increased transcription minutes (120 minutes per user), and advanced features.
• Business and Business Plus Plans offer custom enterprise pricing, requiring a minimum of 10 users, with full AI tools, SSO, SLA, and custom integrations.
• Additional costs include $0.0138 per minute for extra outbound calls, $0.0086 per inbound SMS, $0.008625 per outbound SMS, $0.0027 per unanswered call, and $0.025 per minute for transcription beyond plan limits.

JustCall offers local phone numbers in more than 70 countries worldwide. This global reach helps businesses establish a local presence in different markets without needing physical offices. Popular countries include the US, Canada, UK, Australia, and many European and Asian nations. You can also get toll-free numbers in the US, UK, and Canada to provide a national presence for your customers.

JustCall's AI coaching listens to your calls in real-time and provides helpful suggestions while you're talking with customers. It can detect customer sentiment, suggest responses to common questions, and remind you of key talking points if you forget them. Think of it like having a silent partner who passes you notes during important conversations. The AI can also flag when you might need to slow down or when a customer sounds frustrated, helping you adjust your approach on the fly.

Yes! JustCall works with over 100 different CRM, helpdesk, and business tools. Popular integrations include Salesforce, HubSpot, Zoho, Pipedrive, Zendesk, and many more. The integration syncs your call logs, recordings, and text messages directly to your customer records. This means your team won't need to manually enter call details or switch between systems, saving time and reducing errors in your customer data.

If you go over your plan's limits, JustCall will charge you for the extra usage rather than cutting off your service. For outbound calls (local or toll-free), you'll pay about $0.0138 per extra minute. For SMS, additional outbound messages cost around $0.008625 per segment, while inbound messages cost $0.0086 each. Unanswered calls have a smaller fee of $0.0027 per call. These rates may vary slightly depending on your specific plan and region, but JustCall won't leave you hanging when you need to communicate with customers.

JustCall makes training and quality control simple with its call recording and monitoring features. Managers can listen to live calls without the customer knowing, and even jump in to help if needed. You can record all calls automatically or selectively, and the recordings are stored securely in your account. The system also transcribes calls, making it easy to search for specific conversations later. This helps with training new team members, reviewing performance, and making sure your customer service stays top-notch.