Smith.ai Review - Features, Pricing & Deals

Smith.ai combines virtual receptionist services with AI-powered solutions to help businesses manage their communications. The service handles everything from call answering and website chat to lead qualification and appointment scheduling.

At its core, the platform offers 24/7 call answering services and AI-driven chat support. Their virtual receptionists can screen leads, schedule meetings, and maintain relationships with existing clients. The system also includes practical features like call recording, transcription, and spam call blocking.

Small to medium-sized businesses, particularly law firms and tech service companies, can benefit from Smith.ai's scalable approach. The service integrates with common business tools and provides detailed analytics through its dashboard. Pricing starts at $140 monthly for basic chat services, with various plans available based on usage needs.

While the platform offers comprehensive communication solutions, some users have noted that the AI-driven approach might feel less personal than traditional services. However, the combination of automated features and human support makes it a practical choice for businesses looking to streamline their customer engagement without maintaining in-house staff.

• 24/7 Call Handling and Transcription: Provides round-the-clock call answering with AI-powered real-time transcription, ensuring businesses never miss important communications and can access detailed call summaries.
• AI-Powered Website Chat: Offers intelligent website chat solutions that engage visitors, capture leads automatically, and provide continuous support even during off-hours.
• Advanced Lead Qualification: Helps businesses qualify potential clients, schedule appointments, and build relationships through sophisticated intake forms with conditional logic.
• Seamless Platform Integration: Easily connects with various business platforms like Filevine, enabling real-time data syncing and comprehensive call analytics for improved customer management.
• Robust Spam Call Blocking: Automatically filters and blocks millions of spam and robocalls, protecting businesses from unnecessary charges and interruptions.
• Comprehensive Onboarding and Support: Provides dedicated account managers and thorough onboarding assistance to ensure smooth implementation and ongoing service quality.
• Flexible and Cost-Effective Solution: Offers scalable communication services that help businesses manage customer interactions efficiently without maintaining expensive in-house staffing.

• Starter Plan costs $140 per month for 20 relevant chats, with additional chats priced at $7 each.
• Basic Plan offers 50 relevant chats for $300 monthly, with extra chats charged at $6 per chat.
• Pro Plan provides 120 relevant chats at $600 per month, with additional chats costing $5 each.
• A la Carte option available at $10 per chat, with an extra $1 charged for booking services.
• Scheduling add-on costs $1 per chat per month, first integration is free, and additional integrations are $0.50 per chat per month.
• Month-to-month contracts with no long-term commitments, requiring a week's notice for cancellation.
• Virtual Receptionists add-on starts at $292.50 per month.

Smith.ai offers two main services that work together. Their AI chat works 24/7 on your website to answer basic questions, collect visitor info, and handle common requests automatically. Their human virtual receptionists handle your phone calls, qualifying leads and booking appointments with a personal touch. Many clients use both - the AI handles initial website interactions while the human team manages more complex phone conversations. You can choose one or both depending on your needs.

No, Smith.ai works on a month-to-month basis without long-term commitments. You just need to give them a week's notice if you want to cancel, and your billing continues until the end of the current month. This flexibility lets you try their services without getting locked into a yearly contract. Many small businesses appreciate this pay-as-you-go approach.

Smith.ai offers 24/7 coverage options. During your regular business hours, their receptionists can answer calls based on your custom script. After hours, they can take messages, schedule callbacks, or route urgent calls based on your preferences. Their system also blocks spam calls automatically, saving you from paying for junk calls. You can customize how different types of after-hours calls are handled through your account settings.

Yes, Smith.ai connects with many popular business tools. Your first integration is free, and additional ones cost $0.50 per chat per month. They work with CRMs like Clio, MyCase, and Filevine, plus calendar apps like Google Calendar and Calendly. When a call comes in, Smith.ai can update your systems with new contact info, call notes, and appointment details in real-time. This saves you from manual data entry and helps keep all your client records in one place.

If you exceed your plan's monthly limits, Smith.ai simply charges you for each additional call or chat. Extra chats cost between $5-10 each depending on your plan. For example, on the Starter Chat Plan ($140/month for 20 chats), additional chats cost $7 each. There are no penalties or automatic plan upgrades - you just pay for what you use. Many clients start with a smaller plan and adjust as they learn their typical monthly volume.