Stonly Review - Features, Pricing & Deals

Stonly is a knowledge management platform that helps businesses create interactive guides and provide better customer support. It combines AI-powered answers with customizable walkthroughs to help users find solutions quickly and easily.

The platform specializes in building interactive guides, knowledge bases, and checklists that adapt to each user's specific needs. Companies can create step-by-step tutorials, product tours, and troubleshooting guides without writing code. These tools work across various channels including websites, help centers, and customer support platforms.

Small teams and large enterprises use Stonly to improve their customer service operations. The platform integrates with popular tools like Zendesk and Freshdesk, making it simple to enhance existing support systems. Users can build comprehensive knowledge bases that break down complex information into digestible segments.

Available in multiple pricing tiers starting with a free basic plan, Stonly scales to meet different business needs. The platform offers features like user segmentation, analytics tracking, and multilingual support on its paid plans. Enterprise customers get access to additional capabilities such as SSO integration and white-labeling options.

Organizations using Stonly typically see fewer support tickets and faster resolution times. The platform's focus on interactive content helps both customers find answers independently and new support agents learn processes more quickly.

• Interactive Guide Builder: Create visual, no-code guides with steps, links, surveys, checklists, and live chat embeds that help customers solve problems quickly and independently.
• AI-Powered Knowledge Base: Leverage intelligent AI to provide instant, precise answers to customer inquiries, reducing support ticket volume and enhancing self-service capabilities.
• Advanced User Targeting: Track custom user data and properties to launch contextually relevant guides based on specific user characteristics and behaviors.
• Dynamic Task Checklists: Build interactive checklists with completion tracking and detailed analytics to guide users through complex processes efficiently.
• Seamless Support Integrations: Connect with popular ticketing platforms like Zendesk and Freshdesk to streamline customer support workflows.
• Agent Decision Trees: Provide structured guidance for support agents, reducing training time and ensuring consistent problem-solving approaches.
• Performance Measurement Tools: Collect user feedback and measure the impact of knowledge content on business outcomes like resolution time and customer satisfaction.

• Free version allows 5 published guides, displays Stonly ads, limits 1,000 monthly guide views, supports one team member, and offers no multilingual support.
• Small Business Plan costs $249 monthly (or $199 annually with 20% discount), providing unlimited guides, multilingual support, guide variables, integrations, and five team seats. Additional view charges apply: $200 for 15,000 views, $400 for 30,000 views.
• Enterprise Plan offers custom quote-based pricing with advanced features like automatic guide translation, advanced team rights management, white label options, multiple integrations, single sign-on, priority support, and a dedicated customer success team.
• Starter Plan is available at $124 per month, supporting interactive step-by-step guides and knowledge base for customer support, in-product help, or employee knowledge management.

Stonly's interactive guides are step-by-step walkthroughs that adapt to user choices, unlike static knowledge base articles. Instead of making users read long text, Stonly guides show only relevant information based on what the user needs. Users click through steps, answer questions, and follow personalized paths. This means someone troubleshooting a problem only sees steps that apply to their specific situation. Regular knowledge base articles can't change based on user input and often contain too much information that isn't relevant to every reader.

Yes! Stonly is built for non-technical users. The guide builder uses a visual editor where you simply drag and drop elements to create your guides. You don't need to write any code to build interactive guides, checklists, or decision trees. The platform has templates to get you started, and you can add images, videos, buttons, and forms without touching a line of code. Many users get their first guide published within an hour of signing up.

Stonly can cut support tickets by up to 50% by helping users solve problems on their own. It works in three main ways. First, it gives your customers interactive self-service content that's easier to follow than traditional help articles. Second, the AI Answers feature quickly finds solutions from your knowledge base when customers have questions. Third, Stonly guides can be triggered right when a user might need help, like when they visit a complex page or seem stuck. This stops tickets before they happen because users find answers without needing to contact support.

You sure can! Stonly includes analytics that show you how people interact with your guides. You'll see which guides get the most views, completion rates for each guide, and where users tend to drop off. The Flow Reports feature helps identify trouble spots where users get stuck, though these update every 15 minutes rather than in real-time. For checklists, you'll get metrics on completion rates and which tasks people struggle with. This data helps you improve your guides and understand what information your users need most.

Stonly connects with many popular business tools. It has direct integrations with help desk systems like Zendesk and Freshdesk, letting support agents send guides in tickets. You can embed Stonly guides in your website, product, or help center using simple widgets. The platform also works with analytics tools to track guide performance. For more custom needs, you can use Stonly's API or connect through Zapier to link with hundreds of other apps. Enterprise users get access to additional integration options and single sign-on (SSO) compatibility.