WalkMe Review - Features, Pricing & Deals

WalkMe is a cloud-based digital adoption platform that helps businesses make better use of their software investments. The platform guides users through complex digital processes, making it easier for employees and customers to navigate various applications.

At its core, WalkMe offers tools that measure and improve how people use digital systems. The platform includes step-by-step guidance, automated workflows, and real-time support features. Organizations can create customized walkthroughs, add helpful tooltips, and gather usage data to understand where users might need extra help.

The platform works across desktop, web, and mobile applications, making it suitable for both internal employee training and customer-facing support. Users can access assistance through various methods, including interactive guides, chatbots, and automated task lists.

WalkMe offers three main pricing tiers: a Starter plan starting at $49 per month for small teams, a Professional plan at $299 monthly for growing businesses, and custom Enterprise solutions for larger organizations. Each tier includes different levels of features and support options to match various business needs.

Whether you're onboarding new employees, launching a new software system, or trying to improve user adoption rates, WalkMe provides tools to simplify these digital processes. The platform integrates with many common business applications and offers analytics to track progress and identify areas for improvement.

• Smart Walk-Thrus: Provide step-by-step guidance through complex processes with real-time on-screen instructions, making it easier for users to complete tasks successfully and learn new software quickly.
• Launchers: Add contextual guidance to websites with quick start buttons that trigger Smart Walk-Thrus, resources, or validation SmartTips to enhance user engagement and solve interface challenges.
• Onboarding: Train new users with interactive to-do lists that gamify the learning experience, encouraging task completion and helping users quickly adapt to new platforms or workplace systems.
• Shuttles: Provide convenient shortcuts to frequently used pages, acting like smart bookmarks that redirect users to specific URLs and streamline navigation across complex digital environments.
• Surveys: Collect user feedback through customizable surveys with multiple question types, helping organizations understand user experiences and knowledge levels.
• ActionBot: Simplify user journeys with a natural language interface that automates tasks, reduces errors, and provides instant support across digital platforms.
• Search and Help Desk Integration: Seamlessly connect knowledge bases and support resources, allowing users to access comprehensive help directly within the WalkMe interface.
• Live Chat Integration: Offer immediate user support by connecting with existing live chat providers and ensuring users can get help exactly when they need it.
• Data Analytics: Monitor software usage and adoption with advanced insights that help organizations optimize digital investments and improve overall performance.
• Content Creation and Automation: Design personalized workflows and automate processes using a self-service editor that reduces manual effort and enhances user experiences.

• Starter Plan offers up to 3 users, 5 Walk-Thrus, 500 Walk-Thru Plays per month, basic analytics, and email support at $49/month when billed annually.
• Professional Plan provides up to 25 users, 25 Walk-Thrus, 5,000 Walk-Thru Plays per month, advanced analytics, priority email support, and onboarding assistance at $299/month when billed annually.
• Enterprise Plan features unlimited users, Walk-Thrus, Walk-Thru Plays, premium analytics, a dedicated account manager, priority phone support, custom onboarding, and API access with pricing available through direct sales consultation.
• Per user pricing ranges approximately from $1 to $2.50 monthly, depending on specific contract requirements and selected features.

Yes, WalkMe will continue to work after the SAP acquisition. SAP has stated they plan to integrate WalkMe's technology with their existing solutions while maintaining support for current WalkMe customers. If you're already using WalkMe, you shouldn't experience any service interruptions. In fact, you might eventually see new features as SAP combines WalkMe with their Joule AI assistant and other tools in their ecosystem.

Most users find creating basic guides in WalkMe fairly straightforward, even without technical skills. The platform uses a point-and-click editor that lets you build step-by-step walkthroughs by selecting elements on your website or application. For simple guides, you can get started in minutes. More complex interactions or custom scenarios might require some training, but WalkMe offers extensive documentation and support resources to help you learn. Many users mention they were creating useful content within their first day of using the tool.

Yes, WalkMe works on mobile apps through their Mobile solution. You can create guides and walkthroughs for both iOS and Android applications. The mobile implementation works a bit differently than the web version, and you'll need to integrate the WalkMe SDK into your mobile app. If you don't have direct access to your app's code, you'll need to work with your development team to implement WalkMe in your mobile environment.

WalkMe is designed to handle most minor website changes without breaking your guides. The platform uses several methods to identify elements on your pages, so if something moves or changes slightly, your guides often continue to work. However, major redesigns or structural changes to your website will likely require updates to your WalkMe content. The good news is that WalkMe includes tools to help you identify and fix broken steps, and their SmartTip and Smart Walk-Thru features are somewhat resilient to changes in your interface.

Implementation time varies based on your organization's size and needs. A basic setup for a single application can take as little as 1-2 weeks. However, enterprise-wide deployments across multiple systems typically take 2-3 months to fully implement. This includes the technical setup, creating initial content, and training your team. Many companies start with a pilot program on one application before expanding to others. WalkMe provides implementation support, but having a dedicated internal resource to manage your WalkMe content will speed up the process and improve your results.