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Alvaria- Features, Pricing & Deals

Alvaria, formerly known as Aspect Software, is a leading global provider of call center and customer experience (CX) technology. Headquartered in Westford, Massachusetts, Alvaria boasts a rich legacy dating back to 1973. The company significantly expanded its capabilities in 2021 by merging with Noble Systems Corporation, thereby enhancing its suite of workforce and customer engagement solutions. Today, Alvaria is known for its innovative tools that optimize contact center operations and improve employee engagement.

Alvaria’s key offerings include Workforce Management (WFM) and Workforce Engagement Management (WEM) tools aimed at optimizing staffing and agent performance. The Alvaria Workforce tool provides detailed forecasts and capacity plans, helping to ensure the right number of agents are scheduled to meet service levels. Additionally, Alvaria Performance enables precise measurement of customer experience metrics, allowing businesses to refine their strategies effectively.

Among its advanced features, Alvaria offers compliant proactive outreach, inbound interactions, and a robust cloud-based platform known as Alvaria Cloud for managing customer engagements. The Alvaria CX Suite integrates various products to provide a unified, comprehensive solution for enhancing customer service. Employee engagement is prioritized through tools like Alvaria Employee Experience (EX) and Alvaria Motivate, which leverage gamification to boost performance and satisfaction.

Alvaria also supports mobile optimization with the Alvaria Mobile app, facilitating real-time notifications and functionalities for contact center staff. For continuous improvement and community support, Alvaria provides a 24/7 access community platform and an Ideas Portal for gathering customer feedback to guide product development.

Compliance and security are prioritized, with Alvaria’s Contact Center Outbound Platform being PCI DSS v3.2.1 certified. Known for its industry involvement and recognition by analysts like Frost & Sullivan, Alvaria continues to drive innovation in the contact center space.

For pricing details, interested parties are encouraged to contact Alvaria directly, as specific pricing information is customized based on the organization's needs and size.

With a comprehensive suite of tools designed to enhance customer experience, optimize workforce management, and improve employee engagement, Alvaria stands as a trusted solution for modern customer service organizations worldwide.

Features

  • Workforce Management (WFM) and Workforce Engagement Management (WEM): Alvaria Workforce provides advanced forecasting and scheduling to deliver optimal staffing, enhancing efficiency across contact centers while Workforce Optimization offers modern, feature-rich platforms to support and optimize agent interactions.
  • Contact Center Infrastructure: Efficient handling of inbound interactions and compliant proactive outreach tools ensure regulatory compliance and effective customer engagement.
  • Performance Management: Alvaria Performance centralizes the measurement of changes to customer experience strategies, allowing organizations to gauge the success of their initiatives accurately.
  • Employee Engagement: Alvaria Employee Experience (EX) enhances contact center employee satisfaction and Alvaria Motivate uses gamification to boost performance and engagement, resulting in increased productivity and sales.
  • Cloud and Unified Communications: Alvaria Cloud, formerly Aspect Via, offers a unified platform for customer interactions, while Alvaria CX Suite integrates multiple products for a comprehensive customer experience solution.
  • Mobile and Real-Time Optimization: Alvaria Mobile app complements the Workforce Engagement Management system by providing notifications and functionalities, alongside Alvaria Real Time Optimizer which ensures efficient resource utilization in real-time.
  • Community and Support: Alvaria Community offers 24/7 knowledge sharing, self-service options, peer-to-peer collaboration, platform notices, and product release information, supporting various aspects of contact center operations.
  • Product Feedback and Development: Alvaria Ideas Portal fosters inclusive, transparent, and data-driven feedback collection to align product development with user needs and business objectives.
  • Compliance and Security: Alvaria's Contact Center Outbound Platform is PCI DSS v3.2.1 certified, ensuring secure data handling in compliance with payment card industry standards.
  • Industry Involvement and Recognition: With a 50-year history, Alvaria has been recognized for its industry initiatives and contributions by leading analyst firms like Frost & Sullivan.
  • Pricing Information: To obtain specific pricing, contact Alvaria directly as pricing varies based on organizational needs and sizes, a common practice for enterprise software solutions.

Pricing

  • For detailed and customized pricing information about Alvaria's products, including Workforce Management, Contact Center Infrastructure, Performance Management, Employee Engagement, Cloud and Unified Communications, and Mobile and Real-Time Optimization tools, it is necessary to contact Alvaria directly or request a quote through their sales team.
  • Pricing details are not explicitly provided on the Alvaria website due to the enterprise nature of the software solutions, which can vary based on specific organizational needs and size.
Last Updated
August 31, 2024 10:52

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