Alvaria Review - Features, Pricing & Deals

Alvaria provides contact center and customer experience software solutions to help businesses manage their workforce and customer interactions. Founded in 2021 through the merger of Aspect Software and Noble Systems Corporation, the company maintains its headquarters in Atlanta, Georgia, with offices worldwide.

The platform combines several key tools to streamline contact center operations. Its cloud-based system handles everything from basic call routing to complex workforce scheduling. Features include omnichannel customer engagement, performance tracking, and employee management tools that help contact centers run more efficiently.

Pricing starts at $90 per year, though costs vary based on specific needs and implementation requirements. While there's no free trial or version available, the company offers customized demos for interested organizations.

Recent updates to Alvaria's platform include enhanced mobile capabilities for workforce management, allowing employees to handle scheduling on the go. The system also now supports improved forecasting tools that help managers better predict staffing needs and workload distribution.

Organizations use Alvaria's solutions across various industries, from financial services to healthcare. The platform aims to balance customer service quality with operational efficiency, helping businesses maintain high service standards while managing resources effectively.

• Alvaria Cloud Solution: A flexible, scalable cloud-based contact center platform that helps businesses manage customer interactions across multiple channels efficiently and seamlessly.
• Alvaria Workforce Management: Advanced tool for predicting contact volumes, generating optimized employee schedules, and tracking real-time performance to enhance operational efficiency.
• Alvaria CX Suite: Comprehensive customer experience solution that integrates inbound and outbound contact management with workforce optimization technologies.
• Alvaria Employee Experience: Innovative platform designed to improve employee engagement, satisfaction, and productivity within contact center environments.
• Alvaria Mobile Features: Convenient mobile tools that enable employees to manage schedules, submit shift requests, and interact with workforce systems on-the-go.
• Real-Time Optimization Tool: Intelligent system that monitors and adjusts contact center operations in real-time, ensuring maximum resource utilization and performance.
• Multichannel Customer Engagement: Integrated platform supporting interactions across voice, email, chat, social media, and digital channels for seamless customer communication.

• Alvaria Cloud starts at $90.00 per year, making it an affordable solution for businesses seeking customer engagement software.
• No free version is currently available for potential users to test the platform before purchasing.
• Custom pricing is recommended for larger enterprises or organizations with specific contact center requirements, suggesting potential volume-based discounts.
• Pricing may vary based on the number of users, contact center size, and specific feature requirements, so direct consultation with Alvaria sales representatives is advised.

Alvaria Cloud is the newer, cloud-based version of what was formerly known as Aspect Via. After Aspect Software merged with Noble Systems in 2021 to form Alvaria, they enhanced their platform with more features. Alvaria Cloud offers improved omnichannel capabilities, better workforce management integration, and more advanced analytics than the legacy Aspect systems. It's built for modern contact centers that need flexibility and scalability without maintaining on-premise infrastructure.

Following the data breaches in 2022 and 2023, Alvaria implemented stronger security measures across their systems. They now offer two years of free identity theft protection to affected customers and have enhanced their encryption protocols. While no system is 100% secure, Alvaria has publicly committed to continuous security improvements. If you're considering Alvaria, ask their team about specific security upgrades they've made since the incidents and their current compliance certifications.

Yes, Alvaria offers mobile capabilities through Alvaria Mobile. This lets your agents handle schedule management tasks from their smartphones or tablets. They can participate in shift bidding, submit time-off requests, swap shifts with colleagues, and check their schedules on the go. This mobile functionality helps improve agent satisfaction by giving them more control and flexibility in managing their work schedules.

Most users find Alvaria's interface relatively easy to navigate, with multiple format views available. Supervisors appreciate the forecasting wizards and real-time tracking features. However, some customers mention there can be a feature overload, with many options they don't need. The learning curve varies depending on which specific Alvaria products you're using. New users typically need about 1-2 weeks of training to become comfortable with the core functions.

Alvaria typically assigns an implementation team to guide you through the setup process. This includes configuration support, training sessions for administrators and users, and data migration assistance if you're switching from another system. The length of implementation varies based on your organization's size and which modules you're deploying. For larger contact centers, expect a phased rollout that might take 2-3 months. Many customers recommend negotiating detailed support terms in your contract to ensure smooth implementation.