Fixably Review - Features, Pricing & Deals

Fixably is a SaaS platform built specifically for repair and refurbishment businesses. The software helps companies manage their repair processes, inventory, and daily operations from a single dashboard.

At its core, the platform consists of two main components: Repair and Refurb. The Repair module handles everything from customer intake to final delivery, while Refurb focuses on device restoration and recommerce operations. Users can track repairs, manage inventory across multiple locations, and automate customer communications.

The software integrates with key systems like Apple's GSX for authorized service providers, along with common business tools such as Stripe and Google Maps. Small repair shops can use basic features starting at $169 per month, while larger operations typically opt for the $499 Performance plan with additional capabilities.

Drawing from extensive experience in the service industry, Fixably aims to simplify complex repair workflows. The platform helps businesses track parts, manage warranties, process batch repairs, and maintain compliance with manufacturer requirements. A customer portal lets clients check repair status and communicate with service providers directly.

• Workflow Automation: Streamlines repair processes by automating up to 80% of tasks, helping businesses reduce turnaround times and boost customer satisfaction.
• Comprehensive Repair Tracking: Tracks repair journeys from start to finish, providing real-time visibility and ensuring smooth operational workflows.
• Technician Performance Tools: Enhances technician efficiency through smart workflows based on millions of logged repair experiences and intelligent recommendations.
• Automated Customer Communication: Sends automatic updates and notifications to keep customers informed throughout the repair process, improving service transparency.
• Advanced System Integrations: Seamlessly connects with platforms like Apple's GSX, Stripe, and Google Maps to create a unified service ecosystem.
• Flexible Inventory Management: Provides advanced stock tracking across multiple locations, enabling precise parts management and consignment tracking.
• Advanced Reporting Dashboard: Offers customizable performance metrics and insights to help businesses make data-driven decisions quickly and accurately.

• Starter Plan at $169 per month includes repair ticket management, customer management, stock & inventory tracking, Apple GSX integration, automation macros, service portal, point of sale, performance dashboard, and Fixably API access.
• Performance Plan at $499 per month offers all Starter Plan features plus custom macros, Apple purchase invoice handling, contract management, shipping carrier handling, Slack & Google Maps integration, and live chat support.
• No free tier is available, but potential customers can request a personalized quote directly from Fixably for specific business needs.
• Each plan provides comprehensive service management tools designed to streamline repair and refurbishment operations with scalable pricing options.

Fixably offers full GSX integration that connects your repair shop directly to Apple's Global Service Exchange system. This means you can create GSX repairs, order parts, and check warranty status without leaving Fixably. The system automatically syncs repair status updates between platforms, reducing double entry and mistakes. For Apple Authorized Service Providers, this integration helps maintain compliance with Apple's requirements while streamlining your workflow.

Yes, you can track how productive your techs are with Fixably's built-in performance metrics. The system shows you repair times, completed tickets, and other key data points for each technician. You'll see who's handling the most repairs and how long each type of repair takes. This helps you spot bottlenecks, reward your top performers, and find where training might help. The dashboard makes these stats easy to understand at a glance.

Fixably takes the hassle out of keeping customers in the loop. The system sends automatic updates when repair status changes, like when diagnostics are complete or when a device is ready for pickup. Customers can also check their repair status through a self-service portal without calling your shop. You can customize these messages to match your brand's voice. This cuts down on "where's my device" calls and helps customers feel informed throughout the repair process.

Fixably works great for businesses with multiple locations. You can manage all your shops from one account while keeping inventory and repairs organized by location. The system lets you transfer parts between locations, see performance stats for each shop, and maintain location-specific pricing. Staff can be assigned to specific locations with different access levels. This makes Fixably suitable for growing repair businesses with two shops or twenty.

Fixably gives you lots of useful reports to run your repair business better. You can create reports on sales trends, repair volumes, inventory levels, and technician performance. The system shows which repair types are most profitable and which parts you need to restock. You can filter these reports by date ranges, locations, or repair types to find exactly what you need. Many reports can be scheduled to arrive in your inbox regularly, saving you time and helping you spot trends before they become problems.