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Freshworks- Features, Pricing & Deals

Freshworks is a leading cloud-based software-as-a-service (SaaS) company that offers a suite of tools designed to enhance customer service, IT service management, and sales operations. Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy in Chennai, India, the company rebranded from Freshdesk to Freshworks Inc. in 2017 and is now headquartered in San Mateo, California. Serving over 60,000 business clients worldwide, including more than 51,000 small and medium-sized enterprises, Freshworks has established itself as a reliable partner for businesses seeking to optimize their service and sales functions.

Freshworks' product suite includes solutions tailored to various business needs:

1. **Freshdesk**: A comprehensive customer service platform that manages customer inquiries across channels like email, chat, phone, and social media, featuring ticketing, knowledge base, and reporting tools. 2. **Freshservice**: An IT service management solution offering tools for incident management, problem management, change management, and asset management with a user-friendly interface. 3. **Freshchat**: A customer engagement tool that enables meaningful conversations via messaging apps, websites, and mobile apps, equipped with chatbots and advanced analytics. 4. **Freshsales**: A CRM software designed to help sales teams manage leads, contacts, accounts, and deals, with capabilities such as sales automation and pipeline management. 5. **Freshmarketer**: A marketing automation platform for engaging and nurturing customers through channels like email marketing, lead scoring, and A/B testing. 6. **Customer Service Suite**: Combines self-service, conversational support, and ticketing into a seamless platform enhanced by generative AI.

Key features of Freshworks include advanced AI integration through Freddy AI, omnichannel support, automation, analytics and reporting, and seamless integration with other business tools. Notably, Freddy AI enhances productivity by automating tasks and providing valuable insights.

Recent developments for Freshworks include the acquisition of Device42 to bolster its IT service management and a leadership change with Dennis Woodside succeeding Girish Mathrubootham as CEO. The company aims to reach $1 billion in total revenue by 2026, having already surpassed $400 million in annual recurring revenue by 2022.

While specific pricing details are not listed, Freshworks offers a 14-day free trial and the option to request a demo for tailored pricing information. Through its versatile and user-friendly products, Freshworks continues to be a trusted provider for businesses worldwide, recognized in industry reports such as the Forbes Cloud 100 and the Gartner Magic Quadrant for Customer Engagement Center CRM.

Features

  • Comprehensive Customer Service Platform: Manage inquiries across email, chat, phone, and social media with unified ticketing, knowledge base, and reporting features.
  • Intuitive IT Service Management: Streamline incident, problem, change, and asset management with Freshservice's user-friendly interface.
  • Engage Customers Everywhere: Use Freshchat to communicate with customers across messaging apps, websites, and mobile apps, supporting chatbots and analytics.
  • Empower Your Sales Team: Freshsales CRM helps manage leads, contacts, accounts, and deals with features like sales automation and pipeline management.
  • Automate Your Marketing: Freshmarketer enables effective customer engagement through email marketing, lead scoring, and A/B testing.
  • All-in-One Customer Service Suite: Integrate self-service, conversational support, and ticketing into a single AI-driven platform.
  • AI Integration: Freddy AI enhances productivity by automating tasks, providing insights, and improving customer interactions, including Freddy Copilot and GPT integration.
  • Omnichannel Support: Engage with customers through their preferred methods across all communication channels.
  • Advanced Automation: Automate tasks across various tools, enhancing efficiency in sales, IT, and customer service.
  • Data-Driven Insights: Utilize analytics and reporting tools to make informed business decisions.
  • Seamless Integrations: Integrate Freshworks products with other business applications like DocuSign.
  • User-Friendly Design: Easy-to-use interfaces ensure quick adoption and efficient use of Freshworks tools.
  • Notable Acquisitions and Leadership: Acquired Device42 to enhance IT management; leadership change with Dennis Woodside as CEO.
  • Recognition and Growth: Featured in Forbes Cloud 100 and Gartner Magic Quadrant, with significant revenue growth targets.

Pricing

  • Freshworks offers a 14-day free trial for its products, allowing users to test the software without committing to a purchase.
  • For detailed pricing, Freshworks recommends users to request a demo where discussions about pricing tailored to specific business needs can be conducted.
  • Pricing details are not specified on the webpage, indicating that customers need to contact Freshworks directly for a quote tailored to their requirements.
Last Updated
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August 30, 2024 11:01

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