Guru review 2026 - features, pricing & deals

Guru helps teams that need to organize, share, and access company knowledge. The platform's integrations and AI reduce time spent searching for information and ensure everyone works with accurate, up-to-date knowledge.

• IT teams needing instant access to technical documentation and protocols that stay current through automated verification.
• HR teams requiring centralized policy and compliance information that's easy to find and always accurate.
• Customer support teams seeking rapid access to product details, troubleshooting guides, and company policies to respond faster.
• Sales and customer success professionals who need quick access to product specifications, pricing details, and competitive information.
• Operations teams managing complex workflows and documentation that automatically prompts for reviews before information becomes outdated.
• Remote or distributed teams that need consistent access to the same knowledge base regardless of location or time zone.
• Fast-growing startups and enterprise organizations that need to preserve institutional knowledge and scale efficiently.

Guru is adopted across tech companies, customer service organizations, sales teams, and any business that wants to turn tribal knowledge into a structured, accessible resource.

Public discussion about Guru in knowledge management circles is limited compared to broader business software categories. The platform has been recognized as a leader in intranet and enterprise search categories, but detailed user reviews and feedback across major software review sites are sparse.

Enterprise knowledge management platforms often fly under the radar because they're used internally by organizations rather than by individual consumers who typically write reviews. Companies evaluating Guru will likely want to take advantage of the 30-day free trial to assess whether it fits their workflow and knowledge sharing needs.

• AI-Powered Semantic Search: Uses contextual understanding and reasoning to retrieve relevant information rather than matching keywords, with Agentic Search that retrieves, reasons, and responds with needed knowledge.
• Knowledge Cards: Organize company information into digestible, interconnected formats that can contain policies, best practices, training materials, and FAQs.
• Automated Content Verification: Keeps information accurate and compliant through automatic review cycles, expiration dates, and verification workflows.
• Workflow Integration: Connects with Slack, Microsoft Teams, Asana, Trello, Jira, SharePoint, Confluence, Google Drive, and Salesforce so users can access knowledge without switching applications.
• Agent Center: Handles automated question answering and answer editing with proactive AI suggestions and triggers.
• Permission-Aware Governance: Respects source system access controls with role-based permissions and custom access settings to protect sensitive information.
• Research Mode: Guided research with sources and citations for thorough investigation of topics.
• Collaborative Editing: Shared drafts with version tracking and duplicate detection to identify redundant content.
• Browser Extension: Provides web-wide access to company knowledge from anywhere.
• Analytics Dashboard: Tracks usage insights to understand how teams interact with knowledge.

• Self-Serve Plan costs $25 per user monthly with a 10-seat minimum ($250/month annual or $300/month billed monthly). Includes enterprise AI search, intranet, wiki, and AI credits.
• Enterprise Plan has custom pricing requiring direct sales contact, offering enterprise-grade security with SOC 2 Type 2 compliance and dedicated support.
• 30-day free trial available with no credit card required.
• Guru for Good program offers reduced pricing for eligible 501(c)(3) nonprofits with 50+ users.

Agentic Search retrieves, reasons, and responds with needed knowledge rather than matching keywords. Unlike traditional search that looks for exact terms, Guru's semantic search understands context and intent. It pulls from your verified company documents and uses AI reasoning to deliver answers that match what you're actually asking, not just what words you typed. This means you get more relevant results even if you don't use the exact terminology your company uses in its documentation.

Yes. Guru connects with Slack, Microsoft Teams, Salesforce, Google Workspace, Asana, Trello, Jira, SharePoint, Confluence, and Google Drive. The browser extension lets you access Guru knowledge without switching apps. This means you can find answers while staying in your email, CRM, project management tool, or chat programs. The goal is to deliver knowledge exactly where you're working instead of making you hunt for it in another system.

Guru's Enterprise plan includes SOC 2 Type 2 compliance and enterprise-grade security. The platform uses permission-aware governance that respects source system access controls, meaning if someone doesn't have access to a document in SharePoint, they won't see it in Guru either. You can control who sees what information through role-based permissions and custom access settings. Audit logs track who's viewing and changing content, keeping your confidential information safe.

Guru's automated content verification keeps information fresh through review cycles and expiration dates. The system sends reminders when content needs review to prevent outdated information from circulating. The Agent Center provides proactive AI suggestions and can handle automated question answering. Anyone with permission can suggest updates, and knowledge owners can approve changes. Duplicate detection identifies redundant content so you're not maintaining the same information in multiple places.

The Self-Serve plan requires a 10-seat minimum, so you'll pay for at least 10 users even if your team is smaller. That works out to $250 per month on an annual plan or $300 monthly if you pay month-to-month. You can try Guru free for 30 days without a credit card to see if it fits your needs. If you're a 501(c)(3) nonprofit with 50 or more users, check out the Guru for Good program for reduced pricing.