Boost outbound, win more meetings – live webinar | 21st Nov, 1-2pm GMT
No items found.
Online Buzz
Trend (1M)

Heap

Best Deal

Redeem Now

Heap- Features, Pricing & Deals

Heap is a sophisticated digital insights platform designed to empower businesses by providing comprehensive visibility into their customers' digital journeys. Renowned for its automated data capture, Heap eliminates the need for manual tagging and engineering efforts by recording every user's interaction across web and mobile platforms. This enables companies to enhance conversion rates, improve retention, and deliver superior user experiences.

Heap's wide array of features makes it a versatile tool for businesses. Among its standout features are the advanced product analytics, which allow for meticulous tracking of user behavior to identify friction points and opportunities. The integrated session replay offers full context on user actions, directing users to the exact points of interest within a session. Additionally, Heap's data science tools proactively alert businesses to critical moments in the digital experience, uncovering hidden insights and driving substantial business outcomes.

With over 100 integrations, Heap ensures seamless delivery of pertinent information throughout the customer journey. It supports robust analytics and reporting capabilities, including charts, funnels, journeys, retention analyses, and engagement matrices that facilitate informed, data-driven decision-making. Heap's diverse range of features supports businesses at different stages with tailored pricing plans—from a Free plan with essential analytics to an Enterprise plan with advanced user permissions and dedicated support.

Heap prioritizes data security and privacy, complying with GDPR, CCPA, and SOC-2 standards, and offering robust privacy tools and comprehensive security measures. Advanced features such as Heap Activate for personalized communication and Heap Connect for easy data synchronization enhance its functionality. These capabilities have made Heap a trusted tool for over 10,000 companies, aiding product teams, marketers, and analytics professionals in understanding customer journeys and optimizing their digital experiences.

With tiered pricing based on the number of monthly sessions, Heap provides flexible solutions to fit various business needs. Pricing details are available upon request, ensuring that businesses can find a plan that aligns perfectly with their specific requirements. By offering extensive insights combined with robust security and dedicated support, Heap stands out as an invaluable tool for driving business success.

Features

  • Automated Data Capture: Heap captures the entire digital experience of every user on every platform automatically, without the need for manual tagging or engineering efforts. This includes data on webpages visited, clicks, user locations, browsers, and other behavioral data.
  • Product Analytics: Heap provides detailed product analytics, allowing businesses to track all user behavior, both known and unknown. This helps in identifying key moments of friction and opportunity in the digital experience.
  • Session Replay: Integrated session replay gives full context on every user action, directing users to the exact point in a session that is relevant. This feature saves time and effort by providing immediate insights into user behavior.
  • Data Science Tools: Heap's advanced data science capabilities alert users to critical moments in the digital experience, even on behaviors that have not been previously tracked. These tools help uncover hidden insights that can lead to significant business results.
  • Integrations: Over 100 integrations enable the delivery of the right information to the right customers at the right moment in their journey. This includes integrations with customer engagement tools for personalized communication.
  • Analytics and Reporting: Heap offers various analytics charts, funnels, journeys, retention analysis, and engagement matrices. These tools help in understanding user behavior and making data-driven decisions.
  • Affordable Pricing Plans: Heap offers several pricing plans tailored to different business needs, including a Free plan for up to 10,000 monthly sessions, a Growth plan with unlimited users and reports, a Pro plan with additional account analytics and engagement matrices, and an Enterprise plan with advanced features like data warehouse integration and premium support.
  • Security and Privacy: Heap is GDPR, CCPA, and SOC-2 certified, with robust privacy tooling, including Managed SCIM, Audit Logs, and IP address/geolocation disabling. Additionally, Heap is hosted in a SOC 2 facility, with employees undergoing continuous security training and regular third-party audits.
  • Additional Features: Heap Activate integrates data with customer engagement tools for personalized communication, while Heap Connect allows for automatic data syncing to data warehouses. Advanced user permissions and custom project permissions help manage access and ensure data security.
  • Extensive Use Cases: Over 10,000 companies use Heap to understand customers' end-to-end journeys, improve conversion and activation, increase retention, and deliver a superior user experience. It is particularly beneficial for product teams, marketers, and analytics professionals looking for a comprehensive and automated analytics solution.

Pricing

  • The Free Plan includes core analytics charts, unlimited enrichment sources, guides integrations, 6 months of data history, Single Sign-On (SSO), and up to 10,000 monthly sessions.
  • The Growth Plan offers all features in the Free plan, plus unlimited users and reports, chart customization, CSV exports, 12 months of data history, and email support.
  • The Pro Plan includes all features of the Growth plan, plus account analytics, engagement matrix, report alerts, optional add-ons, and standard support. This plan uses custom session pricing and requires users to contact Heap for a quote.
  • The Enterprise Plan provides all features in the Pro plan, including data warehouse integration, behavioral targeting, unlimited projects, advanced user permissions, a dedicated Customer Success Manager (CSM), and premium support. This plan also uses custom session pricing and requires users to contact Heap for a quote.
Last Updated
September 3, 2024 12:17

Popular Use Cases

No items found.

Other Tools To Check Out

No items found.

Find Out How How Best To Utilise Tools

Our newsletter comes with exclusive discounts, trials and practical insights from within the industry

Sign Up Today