Jotform Review - Features, Pricing & Deals

Jotform helps businesses and individuals create online forms without any coding knowledge. This form builder combines simplicity with powerful features, making it a practical choice for collecting data, processing payments, and streamlining workflows.

The platform's drag-and-drop interface lets users quickly build forms by choosing from over 10,000 templates or starting from scratch. You can customize forms with various fields like text boxes, file uploads, and payment options. The built-in conditional logic helps create dynamic forms that change based on user responses.

Security is a key focus, with features like GDPR compliance and secure payment processing through popular gateways such as PayPal and Stripe. The platform connects with more than 1,000 apps, including Google Sheets and Salesforce, to help automate data management.

While there's a free plan available for basic needs, paid plans start at $34 per month and offer increased storage, form limits, and monthly submissions. The platform works well for many uses, from simple contact forms to complex payment systems and surveys.

Online Reviews (Last 6 Months Summarised)

Jotform appears to be a solid online form builder that wins praise for its user-friendly design and robust features. Users love how easy it is to customize forms without needing technical skills, and they appreciate the platform's wide range of integrations, including conditional logic and payment processing. The customer support team also receives positive remarks for being helpful and responsive.

However, the tool isn't perfect. Some users have encountered technical hiccups like delayed form submissions and email spam issues. A few also find more advanced features such as approval workflows somewhat complex to set up. Despite these minor drawbacks, Jotform seems to offer a generally solid experience for those looking to create online forms quickly and efficiently.

Features

  • No-Code Form Builder: Easily create custom forms using an intuitive drag-and-drop interface without any coding skills, allowing anyone to design professional-looking forms quickly.
  • Extensive Form Templates: Access over 10,000 pre-designed templates across various industries that can be instantly customized to match your specific needs and branding.
  • Dynamic Conditional Logic: Create smart, adaptive forms that change based on user inputs, showing or hiding fields and personalizing the form-filling experience in real-time.
  • Secure Payment Processing: Integrate multiple payment gateways like PayPal and Stripe directly into forms, enabling seamless and secure online transactions.
  • Powerful App Integrations: Connect with over 1,000 apps including Google Sheets, Salesforce, and Mailchimp to automate workflows and streamline data management.
  • Advanced Form Analytics: Generate comprehensive visual reports and insights about form performance, helping you understand response rates and user interactions.
  • Flexible Form Sharing: Easily embed forms on websites, share via QR codes, and distribute through multiple channels to maximize reach and accessibility.

Pricing

  • Starter Plan offers 5 forms per user, 100 monthly submissions, 100 MB storage, and 1 user per team at no cost.
  • Paid plans range from Bronze ($34/month) to Enterprise, with increasing form limits, submission volumes, and storage capacities.
  • Pricing plans include: Bronze at $34/month (25 forms, 1,000 submissions), Silver at $39/month (50 forms, 2,500 submissions), Gold at $99/month (100 forms, 1,000 submissions), and Enterprise with custom pricing for unlimited forms.
  • Special discounts available for nonprofits and educational institutions (50% off), with flexible monthly and annual billing options and a 30-day money-back guarantee.

Frequently Asked Questions

How does Jotform's form builder compare to others in the market?

Jotform stands out with its super easy drag-and-drop interface that doesn't need any coding skills. Unlike many competitors, it offers over 10,000 templates and 100+ integrations with popular tools like PayPal, Google Drive, and Mailchimp. Jotform's conditional logic features are more robust than many alternatives, letting your forms change based on how people answer. While some competitors might have simpler interfaces, Jotform balances user-friendliness with advanced features that work well for both beginners and pros.

Can I use Jotform for free, or do I need to pay?

Yes, you can definitely use Jotform for free! The free Starter plan includes 5 forms and 100 monthly submissions with 100MB storage. This works great for personal projects or small businesses just getting started. When you need more, paid plans start at $34 per month and offer more forms, submissions, and storage space. Many users start with the free plan to test things out before deciding if they need to upgrade. Nonprofit organizations and schools can get a 50% discount on paid plans.

How secure are forms created with Jotform?

Jotform takes security seriously with HIPAA compliance on higher-tier plans and GDPR compliance across all plans. Your forms can be protected with encryption, password protection, and SSL security. For payment forms, Jotform is PCI compliant, which means credit card info stays secure. You can also add reCAPTCHA to block spam and bots. If you handle sensitive info, Jotform has options to limit who can access your data and when it gets deleted. Their security measures are on par with industry standards for form builders.

Can I collect payments through Jotform forms?

Absolutely! Jotform connects with over 30 payment processors including PayPal, Stripe, Square, and many others. You can sell products, collect donations, or process subscription payments right through your forms. The payment forms can handle discounts, coupons, and even calculate taxes automatically. What's really cool is that you don't need any coding skills to set this up - just connect your payment account, add product fields to your form, and you're ready to go. Even on the free plan, you can collect payments, though paid plans offer more submission limits.

How difficult is it to build forms with conditional logic?

Building conditional logic in Jotform is surprisingly easy, even if you've never done it before. You simply select a field, click "Conditions," and choose what should happen based on the answer. For example, you can show or hide questions, send different emails, or calculate prices based on what someone selects. The whole process works through point-and-click - no coding needed. While some very complex logic might take practice, most users figure out the basics in minutes. Jotform's conditional logic is one of its strongest features compared to other form builders.

Last Updated
March 4, 2025 13:14

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