Lightspeed Retail Review - Features, Pricing & Deals

Lightspeed Retail is a cloud-based point-of-sale system built for retailers of all sizes. It helps store owners manage everything from inventory and sales to customer relationships through a single platform. The system works both on web browsers and iPad apps, making it flexible for different business setups.

Store owners can track their inventory across multiple locations in real-time, handle customer loyalty programs, and process various payment types including credit cards and digital wallets. The platform also includes tools for employee management, allowing businesses to monitor staff performance and work hours.

The software starts at $89 per month when billed annually, with higher tiers offering more advanced features like custom reporting and API access. Users can choose from three main plans: Basic, Core, and Plus, each designed to fit different business needs and sizes.

One standout feature is its ability to work both online and offline, letting retailers sell through physical stores, websites, and popular marketplaces like Amazon and eBay. The system also connects with common business tools such as QuickBooks and Xero for smoother accounting processes.

Small shops and large retail chains alike can benefit from Lightspeed's range of features, though new users should consider their specific needs when choosing a pricing tier. The platform offers 24/7 support and training resources to help businesses make the most of their subscription.

• Advanced Inventory Management: Track stock across multiple locations in real-time, manage complex product variations, and set automatic reordering with integrated vendor catalogs.
• Comprehensive Customer Management: Build detailed customer profiles, segment audiences for targeted promotions, and create loyalty programs to reward and retain customers.
• Employee Performance Tools: Monitor staff performance with time tracking, sales analytics, and customizable role permissions for streamlined workforce management.
• Powerful Reporting System: Access over 40 detailed reports to analyze sales, inventory, and business performance across multiple locations.
• Seamless E-commerce Integration: Create online stores with customizable templates, sell across multiple platforms, and manage digital and physical sales channels from one system.
• Secure Payment Processing: Accept multiple payment methods with built-in PCI compliance and fraud protection for safe transactions.
• Omnichannel Retail Solution: Enable click-and-collect, local delivery, and integrated gift card systems to provide flexible shopping experiences.

• Basic Plan at $89/month (annual billing) or $109/month (monthly billing) offers essential retail POS features, free terminal, inventory management, basic reporting, and free onboarding for small businesses.
• Core Plan at $149/month (annual billing) or $179/month (monthly billing) provides advanced reporting, mobile app, loyalty programs, sales analytics, and eCommerce integrations for growing retailers.
• Plus Plan at $289/month (annual billing) or $339/month (monthly billing) includes comprehensive analytics, personalized training, custom reporting, API access, and advanced user roles for medium to large retailers.
• Payment Processing Fees: 2.6% + $0.10 per card-present transaction and 2.9% + $0.30 per card-not-present transaction, with option to use third-party processors.
• Additional Hardware: Custom-priced hardware kits available, including iPad or desktop systems with receipt printer, cash drawer, and scanner, purchased separately.

Lightspeed Retail works on iPads, Mac computers, and Windows PCs. For a basic setup, you'll need a device to run the software, a receipt printer, a cash drawer, and a barcode scanner. You can buy these items separately or get a hardware kit directly from Lightspeed. If you use their new mobile selling app, you can process payments with just an iPhone using Tap to Pay - no extra card reader needed. Many retailers start with a simple iPad setup and add more hardware as they grow.

Yes! Lightspeed Retail is great for businesses with multiple locations. The system tracks inventory across all your stores in real-time, so you'll always know what's in stock where. You can easily transfer products between locations, compare sales performance across different stores, and manage everything from one central dashboard. Employees can also work at different locations using their same login credentials, which makes scheduling much easier.

Lightspeed makes returns and exchanges pretty straightforward. You can process returns with or without a receipt, issue store credit, or refund to the original payment method. The system automatically updates your inventory when items are returned. For exchanges, you can swap items within the same transaction. You can also set custom return policies with time limits and choose which employees have permission to process returns. The system keeps a detailed history of all returns for your records.

Yes, Lightspeed offers several options for online selling. You can build an online store directly through Lightspeed's eCommerce platform, which syncs inventory with your physical store. If you already have a website on platforms like Shopify, WooCommerce, or BigCommerce, Lightspeed can integrate with those too, though some users report occasional sync issues. Lightspeed also connects with marketplaces like Amazon and eBay, letting you manage all your sales channels from one system.

Lightspeed has an offline mode that kicks in automatically if your internet connection drops. You can continue processing sales, and the system will store the transaction data locally. Once your connection is restored, all that data syncs back to the cloud. However, some features like credit card processing might be limited in offline mode, depending on your payment processor. Many retailers keep a backup internet connection (like a hotspot) just in case, since the offline mode is meant as a temporary solution rather than a long-term workaround.