No items found.
Online Buzz
Trend (1M)

Medallia

Best Deal

Redeem Now

Medallia- Features, Pricing & Deals

Medallia is a robust experience management platform designed to help organizations capture, analyze, and act on customer and employee feedback. By leveraging comprehensive feedback collection from multiple channels such as surveys, contact center interactions, online behavior, social media, and IoT devices, Medallia provides a 360° view of experiences. The platform employs artificial intelligence and machine learning to analyze data, uncovering critical insights and enabling predictive and prescriptive analytics to drive business actions. With real-time, continuous feedback loops integrated from various sources, Medallia ensures organizations stay informed and responsive.

One of Medallia's standout features is its unified view of customer interactions, integrating cross-channel data to eliminate the need to switch between different systems. Action-oriented analytics help businesses prioritize impactful actions, while role-based reporting and dynamic dashboards facilitate quick decision-making. Seamless integration with other systems such as Salesforce, Adobe, and ServiceNow enhances collaboration across teams. Additionally, Medallia's enterprise-grade security measures protect business data, ensuring compliance and safeguarding against vulnerabilities, alongside operational case management capabilities that help identify systemic root cause issues.

Medallia offers extensive self-service capabilities for creating survey programs, managing changes, generating role-based reports, and controlling user access, providing flexibility to adapt these programs to evolving business needs. The platform's global support and scalability cater to organizations of all sizes, processing billions of experience signals monthly. While Medallia doesn't publicize specific pricing details and relies on customized quotes based on client needs, its enterprise-grade solutions are well-regarded for enhancing customer experience, operational efficiency, and security.

Features

  • Comprehensive Feedback Capture: Medallia collects feedback from various channels, including surveys, contact center interactions, online behavior, social media, IoT devices, and more. This allows for a 360° view of customer and employee experiences.
  • AI & Analytics: The platform uses artificial intelligence (AI) and machine learning to analyze feedback data, uncovering essential insights from every interaction. It identifies key topics, themes, and sentiment, enabling predictive and prescriptive analytics to drive business actions.
  • Real-time, Continuous Feedback: Medallia gathers feedback in real-time from multiple sources such as email, websites, apps, mobile messaging, and social review sites. This continuous feedback loop helps organizations stay informed and responsive.
  • Single and Complete View: The platform integrates cross-channel data, blending digital behavior with direct feedback, social, and operational insights. This provides a unified view of customer interactions, eliminating the need to switch between different systems.
  • Action-Oriented Analytics: Medallia's analytics automatically surface meaningful insights, helping organizations prioritize actions that have the biggest impact on their brand. It identifies trends before they become significant issues and predicts which customers need attention.
  • Role-Based Reporting and Dashboards: The platform offers dynamic dashboards and role-based reporting, ensuring that every team member has the pertinent information they need to take action. This facilitates quick decision-making and closes the loop on customer and employee issues.
  • Integrations: Medallia seamlessly integrates with other systems such as Salesforce, Adobe, and ServiceNow, allowing data to be shared across teams and systems. This enhances collaboration and ensures that insights are actionable within existing workflows.
  • Enterprise-Grade Security: The platform provides robust security measures to protect business data, ensuring compliance and safeguarding against vulnerabilities. This includes enterprise-grade controls for data access and security.
  • Operational Case Management: Medallia's operational case management capabilities help identify and prioritize systemic root cause issues across different channels, facilitating focused experience improvements.
  • Total Experience (TX) Profiles: These profiles bring together data from every customer interaction, creating a complete timeline of all interactions. This enables personalized service, better omni-channel programs, and more relevant marketing campaigns.
  • Self-Service Capabilities: The platform offers self-service features for creating survey programs, managing changes, generating role-based reports, and controlling user access. This flexibility allows organizations to adapt their experience programs to evolving business needs.
  • Global Support and Scalability: Medallia supports global operations with a scalable platform that processes billions of experience signals monthly. It is designed to grow with the organization, from a single department to a global, organization-wide program.

Pricing

  • No Public Pricing: The Medallia website does not list specific pricing for their tools. This is common for enterprise-level software solutions, as pricing often varies based on the specific needs and scale of the organization.
  • Request a Quote: To obtain pricing, users are usually directed to contact Medallia's sales team or fill out a form to request a quote. This allows Medallia to tailor the pricing to the customer's specific requirements.
  • Customized Solutions: Given that Medallia offers a range of features and services, including real-time customer feedback collection and advanced analytics, the pricing is likely to be customized based on the scope of the project and the client's needs.
  • To get detailed pricing information, you would need to contact Medallia directly or fill out their request for a quote form.
Last Updated
August 26, 2024 13:01

Popular Use Cases

No items found.

Other Tools To Check Out

No items found.

Find Out How How Best To Utilise Tools

Our newsletter comes with exclusive discounts, trials and practical insights from within the industry

Sign Up Today