ShipBob Review - Features, Pricing & Deals

ShipBob is a fulfillment service that helps online stores manage their inventory, shipping, and order processing. Since 2014, they've grown from a small startup to a global operation with over 50 fulfillment centers across six countries.

The platform connects seamlessly with popular online shopping platforms like Shopify, Amazon, and TikTok Shop. This makes it simple for businesses to keep track of orders from different sales channels in one place. Their system handles everything from storing products to packing boxes and shipping them to customers.

Small businesses can use ShipBob to offer faster shipping options without building their own warehouse network. The service includes real-time inventory tracking, custom packaging options, and tools to predict when you'll need to restock products. They also provide analytics to help businesses make smarter decisions about where to store inventory and how to reduce shipping costs.

While pricing isn't publicly listed and varies based on business needs, ShipBob charges for storage space, picking and packing orders, and shipping costs. They work with both small online retailers and larger companies that ship thousands of orders each month.

• Comprehensive Inventory Management: Track SKUs in real-time across multiple fulfillment centers, set automatic reorder points, and bundle products for promotions with 99.95% accuracy.
• Global Fulfillment Network: Access over 50 fulfillment centers across six countries, enabling strategic inventory distribution and worldwide shipping to 250+ destinations.
• Seamless Ecommerce Integrations: Connect with 100+ ecommerce platforms like Shopify, Amazon, and TikTok for streamlined order management and sales channel synchronization.
• Advanced Shipping Solutions: Offer 2-day shipping across the continental US with a 99.8% on-time shipping rate and automated regional inventory replenishment.
• Customized Packaging Options: Enhance brand experience with custom packaging solutions and professional unboxing experiences for customers.
• Predictive Analytics Tools: Leverage built-in analytics for inventory forecasting, data visualization, and distribution metrics to optimize business strategies.
• B2B Wholesale Fulfillment: Support automated EDI wholesale and retail fulfillment, connecting businesses with retailers efficiently and professionally.

• Receiving Inventory: Flat rate of $35 for first two hours, $45 per hour thereafter
• Storage Options: Bin storage at $5 per bin monthly, Shelf storage at $10 per shelf monthly, Pallet storage at $40 per pallet monthly
• Picking and Packing: First four picks free per B2C order, $0.25 per additional pick, with general pick and pack fees ranging from $0.20 to $1.00 per pick
• Packaging: Standard packaging included, custom branded packaging available at additional cost
• Kitting: Per-project pricing with additional touches costing between $0.04 and $0.50 per unit
• Shipping: Costs vary based on carrier, order destination, weight, dimensions, and shipping speed

ShipBob typically ships orders within 1-2 business days after they're received. They boast a 99.8% on-time shipping rate within their service level agreements. For most customers in the continental US, ShipBob can deliver packages within 2 days thanks to their network of fulfillment centers spread across different regions. International shipping times vary based on destination, but ShipBob ships to over 250 countries worldwide with both standard and expedited options available.

If ShipBob loses your inventory, they have a claims process in place. You'll need to file a claim through your dashboard or by contacting your account manager. ShipBob will investigate by comparing received inventory records against current stock levels. If they confirm the loss occurred while in their possession, they'll typically reimburse you for the wholesale cost of the lost items. We recommend keeping detailed records of all inventory shipments to ShipBob and regularly reconciling your inventory counts to catch any discrepancies early.

ShipBob and Amazon FBA serve different needs. ShipBob lets you maintain your brand identity with custom packaging and inserts, while Amazon FBA ships everything in Amazon-branded boxes. ShipBob integrates with multiple sales channels (including your own website, Shopify, WooCommerce, etc.), while FBA works best for Amazon sales. ShipBob gives you more control over inventory placement and doesn't restrict what products you can store. FBA often has lower per-order costs but charges higher storage fees. Many sellers use both - FBA for Amazon orders and ShipBob for their website and other marketplace orders.

Yes, you can visit ShipBob's fulfillment centers, but you'll need to schedule your visit in advance. ShipBob allows warehouse tours for current and prospective clients who want to see their operations firsthand. Contact your account manager or ShipBob's sales team to arrange a visit. During your tour, you can observe their picking and packing process, inventory storage systems, and quality control measures. Some sellers find these visits helpful when deciding whether to partner with ShipBob or when troubleshooting existing fulfillment issues.

When a customer returns an order, ShipBob can handle the entire process. They offer return management services where they receive, inspect, and process returned items. You can set rules for how different types of returns should be handled - whether items should be restocked, discarded, or set aside for further inspection. ShipBob will update your inventory counts automatically for restocked items. They charge a processing fee for each return, which varies based on the complexity of the inspection required. Many sellers appreciate this service as it saves them from handling returns themselves, though some prefer to manage returns in-house for better quality control.