ShipHero Review - Features, Pricing & Deals
ShipHero is a warehouse management system (WMS) that helps direct-to-consumer brands and third-party logistics providers handle their operations more efficiently. The platform combines inventory management, order fulfillment, and shipping capabilities in one centralized solution.
At its core, ShipHero focuses on streamlining warehouse processes through real-time inventory tracking, automated order routing, and integrated shipping with major carriers like FedEx, UPS, and USPS. The system works seamlessly with popular eCommerce platforms such as Shopify and Amazon to keep orders flowing smoothly.
Businesses can manage multiple warehouses, track inventory levels, and optimize picking routes through mobile barcode scanning. The platform also includes features for handling returns, rate shopping across carriers, and capturing package photos before shipping.
ShipHero offers three main pricing tiers starting at $1,850 per month for the Brand plan, with additional options for 3PL providers and enterprise customers. While there's no free trial available, they do provide a 30-day money-back guarantee.
The system helps businesses improve their shipping accuracy to over 99% while increasing picking efficiency. Support options include in-app ticketing, email, phone assistance, and an extensive knowledge base to help users get the most out of the platform.
Who is ShipHero for?
ShipHero is perfectly suited for growing eCommerce businesses and logistics providers who need to streamline their fulfillment operations without sacrificing accuracy. The platform helps companies that ship many orders daily save time and money while maintaining high customer satisfaction through reliable delivery.
- DTC Brand Managers will benefit from ShipHero's real-time inventory tracking across multiple warehouses and seamless integration with popular platforms like Shopify and Amazon.
- 3PL Company Owners can efficiently manage multiple client accounts, automate billing processes, and scale operations without adding proportional labor costs.
- Warehouse Operations Directors will appreciate the mobile barcode scanning for accurate picking and the optimized routing that increases efficiency up to three times.
- eCommerce Entrepreneurs handling high order volumes will value the automated order routing and rate shopping features that reduce shipping costs while maintaining 99%+ accuracy.
- Supply Chain Managers can gain better visibility through comprehensive dashboards and reports that identify bottlenecks and improvement opportunities.
ShipHero is commonly adopted by mid-sized retailers, subscription box companies, multi-channel sellers, and growing logistics providers who process at least several hundred orders monthly.
Online Reviews (Last 6 Months Summarised)
ShipHero offers a robust fulfillment solution that's getting mixed reviews from users. The platform shines with its advanced technology, providing real-time inventory tracking and seamless integration with major ecommerce platforms. Its warehouse management system and comprehensive fulfillment services—including Amazon FBA prep and direct-to-consumer shipping—have earned praise for operational efficiency.
However, the company isn't without its challenges. Some users have pointed out limitations in customer service flexibility, suggesting that while the technical capabilities are strong, there's room for improvement in client support. Despite these concerns, ShipHero continues to be a noteworthy option for businesses seeking a technology-driven fulfillment partner.
Features
- Comprehensive Inventory Management: Track real-time stock levels across multiple warehouses, manage product kitting, and streamline receiving and putaway processes with precision and efficiency.
- Advanced Order and Shipping Management: Automatically route orders to optimal fulfillment centers, use mobile barcode scanning for picking, and integrate with major carriers for seamless shipping operations.
- Smart Automation Rules: Create custom workflows that automatically handle order processing, implement rate shopping for the cheapest shipping options, and verify package conditions before shipping.
- Real-Time Performance Analytics: Access comprehensive dashboards like Hero Board and PostHero to track warehouse performance, identify operational gaps, and generate customized reports.
- Robust 3PL Management: Manage multiple client portals, automate billing processes, and provide comprehensive tools for third-party logistics providers to scale their operations.
- Seamless Platform Integrations: Connect effortlessly with major eCommerce platforms like Shopify, Amazon, eBay, and Walmart to synchronize orders and inventory across different sales channels.
- Operational Performance Optimization: Increase picking efficiency by up to three times, reduce warehouse costs, and maintain 99%+ shipping accuracy for superior fulfillment experiences.
Pricing
- Brand Plan starts at $1,850/month, ideal for small teams with up to 10 store connections and five user seats, offering warehouse routing, lot tracking, shipping rate shopping, and automation rules.
- 3PL Plan begins at $1,995/month, designed for 3PL providers, including customer portals, account manager, marketplace listing, and 3PL billing management.
- Enterprise+ Plan launches at $2,750/month, providing dynamic slotting, a dedicated account manager, and a sandbox account for testing.
- Pay-as-You-Go option available for outsourced shipping, with no setup or receiving fees, and free inventory storage if products ship within 60 days.
Frequently Asked Questions
ShipHero stands out with its all-in-one approach that combines inventory management, order fulfillment, and shipping in a single platform. Unlike many competitors, ShipHero offers real-time tracking across multiple warehouses and integrates with all major eCommerce platforms. Their mobile barcode scanning and optimized pick routes often lead to 3x faster picking speeds than manual systems. What really sets them apart is their 99%+ shipping accuracy rate and their ParcelView feature that takes photos of packed orders before shipping, which helps cut down on customer disputes.
Do I need technical expertise to use ShipHero?You don't need to be a tech wizard to use ShipHero. The system is built with user-friendly interfaces that most warehouse staff can learn quickly. The mobile app works on standard devices and uses simple scanning functions that most people pick up within a day or two. That said, you'll get more value if someone on your team takes time to set up automation rules and custom workflows. ShipHero offers onboarding support to help you get started, and their knowledge base has plenty of step-by-step guides for common tasks.
How long does ShipHero take to implement?Most businesses can implement ShipHero within 2-4 weeks. The basic setup can be done in just a few days if you're migrating from a simple system. Larger operations with multiple warehouses or complex inventory might need 6-8 weeks for full implementation. The biggest time factors are usually inventory data migration and training your team. ShipHero provides implementation support to guide you through the process, but having a dedicated person from your team to lead the project will speed things up significantly.
Can ShipHero handle both DTC and B2B fulfillment?Yes, ShipHero handles both direct-to-consumer and business-to-business fulfillment from the same system. For B2B, it supports pallet shipping, EDI compliance, and custom shipping rules that bigger retail partners often require. The system can automatically route orders to the right fulfillment method based on rules you set up. This dual capability is especially helpful for brands that sell through multiple channels and don't want to split their inventory between different systems. You can also set different picking priorities for B2B versus DTC orders.
What happens if ShipHero goes down during peak season?ShipHero has built-in safeguards to prevent system outages, including redundant servers and regular backups. Their uptime record is over 99.9%, which means minimal disruptions. If there is a temporary connectivity issue, the mobile app can work offline and sync when connection returns. For major issues, ShipHero has a dedicated emergency support team available 24/7 during peak seasons. They also maintain a status page where you can check for any known issues. Many customers create contingency plans with ShipHero's help before peak season starts, just to be safe.
