SuperOps PSA Review - Features, Pricing & Deals
SuperOps PSA is an integrated platform that combines Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) capabilities. The platform helps managed service providers (MSPs) and IT teams streamline their daily operations through a unified interface.
Founded in 2020, the software brings together essential IT management tools like service desk operations, client management, and remote monitoring. It includes AI-powered features that assist with ticket resolution and patch management, while also providing comprehensive project management and reporting tools.
The platform offers four pricing tiers, starting from $79 per month for PSA-only features, with unified plans available that combine both PSA and RMM functionality. Each plan includes varying levels of access to core features such as ticketing, asset management, and automation tools.
MSPs can benefit from features like automated patch management, real-time monitoring, and customizable dashboards. The system helps teams track time, manage projects, and handle client relationships through a single platform, reducing the need to switch between multiple tools.
Who is SuperOps PSA for?
SuperOps PSA is perfectly suited for managed service providers (MSPs) and IT teams who need to simplify their workflows and reduce tool sprawl. It brings together essential IT management functions into one platform, helping teams save time and improve client service delivery.
- Small to mid-sized MSP owners who want to grow their business without adding administrative complexity or hiring additional staff
- IT service desk managers looking to improve response times and resolution rates through AI-assisted ticketing
- MSP technicians who need quick access to client information, asset details, and ticketing from a single interface
- Project managers at IT service companies who want better visibility into resource allocation and project profitability
- Finance teams at MSPs who need to streamline billing workflows and improve invoice accuracy through automated time tracking
This tool is commonly used throughout the IT services industry, particularly by teams supporting multiple small business clients who need comprehensive yet affordable management solutions.
Online Reviews (Last 6 Months Summarised)
SuperOps PSA seems to hit more high notes than low ones, with users praising its intuitive interface and powerful AI-driven automation. The platform's customer support gets solid marks, and many managed service providers report improvements in operational efficiency. Its intelligent alerting capabilities are particularly appreciated by tech professionals.
However, the tool isn't without drawbacks. Some users point out limitations like the lack of granular inventory management and a mobile app that's slower to evolve. The global update approval process also frustrates some customers who want more site-specific control. Despite these critiques, the overall sentiment leans positive, suggesting SuperOps is a robust tool with room for incremental improvements.
Features
- Professional Services Automation (PSA) Platform: Streamlines IT service management with integrated ticketing, client management, and automated billing capabilities for managed service providers.
- AI-Powered Service Desk: Enhances technician productivity with intelligent ticket routing, contextual automation, and AI-assisted problem resolution.
- Time Tracking and Invoicing: Enables precise time logging, automated billing, and seamless financial management to optimize operational efficiency.
- Advanced Project Management: Offers customizable project templates, visual planning tools, and collaborative task management for improved team coordination.
- Comprehensive Asset Management: Provides real-time tracking, monitoring, and management of client hardware and software across multiple operating systems.
- Intelligent Security Features: Delivers automated patch management, proactive threat detection, and seamless antivirus integrations to protect client infrastructure.
- Dynamic Reporting and Analytics: Generates comprehensive dashboards and key performance indicators to drive strategic business insights and growth.
Pricing
- Standard PSA-only plan at $79 per month with ticketing, projects, automated billing, AI capabilities, and support whitelabeling.
- Standard RMM-only plan at $99 per month supporting up to 150 endpoints, including Windows, Mac, and Linux asset management and remote troubleshooting.
- Pro Unified Basic plan at $129 per month combining PSA and RMM features, supporting 150 endpoints with basic reporting and IT documentation.
- Super Unified Advanced plan at $159 per month offering comprehensive features including advanced AI capabilities, ticketing automation, advanced reporting, and chat functionality for 150 endpoints.
- Additional discounts include 15% for annual billing and a 40% startup discount for MSPs in their first year.
- Flexible endpoint pack options available for managing more than 150 endpoints.
Frequently Asked Questions
SuperOps stands out by combining PSA and RMM functions in one platform, which most competitors split into separate tools. This means you manage tickets, projects, billing, and device monitoring in the same place without jumping between systems. Their AI features like SuperCompanion help solve tickets faster by suggesting solutions and even drafting client emails. The interface is also much newer and more user-friendly than older MSP platforms that often feel clunky and outdated.
Can I import my data from my current PSA/RMM tool?Yes, SuperOps offers migration support to bring over your existing data. They can import client info, tickets, assets, and configurations from most popular platforms like ConnectWise, Kaseya, and Datto. Their team helps with the transition process so you don't lose your historical data or have to start from scratch. The migration timeline usually depends on how much data you have and which system you're coming from, but they'll work with you to create a plan that minimizes disruption.
Does SuperOps work with my existing tech stack?SuperOps integrates with many popular business and IT tools. You can connect it with accounting systems like QuickBooks and Xero, security tools like Webroot and Bitdefender, as well as Microsoft 365 and Google Workspace. They also support integration with common remote access tools, backup solutions, and documentation platforms. If you use a specific tool that isn't on their integration list, they have an API that lets you build custom connections.
What kind of support does SuperOps offer?SuperOps provides multi-level support options. All customers get access to their help center with guides and videos, plus email and chat support during business hours. Their higher-tier plans include phone support and faster response times. They also assign a dedicated onboarding specialist to help you set up the platform and train your team. Many users mention that their support team is more responsive than competitors, with most issues getting resolved within hours instead of days.
Can I try SuperOps before committing?Yes, SuperOps offers a free trial that lets you test all features before deciding. The trial gives full access to both PSA and RMM functions so you can see how the unified platform works with your business. They don't require a credit card to start, and they provide demo data so you can explore without setting everything up from scratch. During the trial, you'll also get access to their onboarding team who can answer questions and help you evaluate if it's the right fit.
