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SuperOps PSA- Features, Pricing & Deals

SuperOps.ai is a cutting-edge unified PSA-RMM platform specifically designed to elevate the operational efficiency of Managed Service Providers (MSPs) and IT teams. By seamlessly integrating Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) capabilities into a single, streamlined interface, SuperOps.ai aims to simplify and enhance the management of IT services.

SuperOps.ai shines with its AI-driven automation, which intelligently manages tasks to boost overall performance and reduce manual work. Key features include a single-pane-of-glass interface that consolidates all operations, an intuitive service desk for managing service requests, and automated invoicing to streamline billing processes. Additionally, the platform excels in time-tracking, facilitates side conversations for improved communication, and supports robust project management through milestone breakdowns.

Beyond its feature-rich platform, SuperOps.ai offers significant additional benefits like MSP Awards for recognition and enhanced customer support with rapid response times. Advanced policies can be applied to dynamic asset groups for comprehensive IT control. However, user feedback on the user interface and navigation varies, and there have been mixed reviews about its marketing strategies.

SuperOps.ai is a reliable and sophisticated choice for MSPs seeking to consolidate their tools into one efficient platform, although prospective users may want to directly contact the provider for detailed pricing information.

Features

  • Unified Platform: Combines PSA and RMM functionalities into a single, integrated platform, aimed at streamlining operations and enhancing efficiency for MSPs.
  • Single Pane of Glass: Manage all operations from a single interface, reducing the need to switch between multiple tools and improving visibility.
  • Service Desk: Designed to deliver exceptional levels of service with a "stunningly intuitive" interface, making it easier to manage service requests efficiently.
  • Automated Invoicing: Offers a flexible and automated invoicing setup, reducing the manual effort involved in generating and managing invoices.
  • Smart Tracking: Includes robust time-tracking capabilities that help MSPs boost profitability by accurately tracking time spent on tasks and projects.
  • Side Conversations: Ensures all external conversations are kept in one place, avoiding fragmented communication and improving collaboration.
  • Project Management: Enables MSPs to manage large-scale projects effectively by breaking them down into manageable milestones.
  • IT Control Center: Provides complete visibility over all IT operations, eliminating the need to hunt for disjointed information.
  • Recognition and Awards: Hosts MSP Awards, providing recognition, badges for social proof, and potential new client attraction. Winners and runners-up receive monetary prizes, and participants can unlock a surprise perk.
  • Customer Support: Offers excellent customer service with quick response times, often within 10 minutes, even during holidays.
  • Advanced Policies: Allows policies to be applied to dynamic groups of assets, which is not always possible with other RMM tools.
  • User Experience and Interface: While some users appreciate the UI and dashboard of SuperOps.ai, others have found it busy and less intuitive compared to competitors like NinjaOne.
  • Navigation: Some users have noted that navigating the interface can take multiple steps, which may not be as user-friendly as other platforms.
  • Marketing Approach: Mixed reviews regarding the marketing and sales tactics, with some users describing them as unprofessional and overly aggressive.
  • Uptime and Reliability: Boasts a high uptime of 99.999%, indicating reliable service.
  • Pricing Information: Pricing details are not listed publicly; potential users may need to inquire or request a quote from SuperOps.ai directly.

Pricing

  • 4 flexible pricing plans designed to suit various business needs, inquire directly for specific price details.
  • Key features across plans include unified PSA-RMM functions, AI-driven automation, automated invoicing, smart time-tracking, and robust project management capabilities.
  • Customizable policies and centralized IT control come standard with all subscription tiers, offering dynamic asset management and streamlined operations.
  • No hidden costs: All plans include full access to core features, with premium tiers offering additional benefits and advanced functionalities.
Last Updated
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September 3, 2024 15:26

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