TenantCloud Review - Features, Pricing & Deals

TenantCloud is a cloud-based property management platform that helps landlords, property managers, and tenants handle their rental operations more efficiently. The software brings together essential tools for managing properties, from rent collection and maintenance requests to tenant screening and financial reporting.

Property owners can list their rentals across multiple websites, including Zillow and Realtor.com, while keeping track of applicants through an integrated CRM system. The platform features three main portals: one for tenants to pay rent and submit maintenance requests, another for owners to review financial reports, and a third for service professionals to manage repair tasks.

The system includes built-in accounting tools that can work independently or sync with QuickBooks Online. Users can process rent payments, handle security deposits, and generate detailed financial statements. For property showings, the software integrates with Tenant Turner to enable self-guided tours.

Pricing starts at $12 per month for small landlords and scales up based on portfolio size and feature needs. The platform works on both desktop and mobile devices, with apps available for iOS and Android. While the basic plan covers essential functions like rent collection and maintenance tracking, higher-tier plans add features such as custom websites and advanced accounting tools.

• Seamless Online Processes: Enables landlords to collect rent online, send automatic payment reminders, and manage financial transactions with easy-to-use digital tools that simplify property management.
• Powerful Marketing Tools: Helps property owners list rentals across multiple websites like Zillow and Apartments.com, and track potential tenant leads through an integrated customer relationship management system.
• Advanced Tenant Screening: Provides comprehensive background checks and credit reports to help landlords make informed decisions about potential renters and minimize financial risks.
• Automated Showings: Streamlines property tours with self-guided viewing options and automated follow-up communications to reduce manual scheduling and improve tenant engagement.
• Comprehensive Portals: Offers separate digital interfaces for tenants, property owners, and service professionals to manage lease agreements, maintenance requests, and financial reporting.
• Robust Accounting Tools: Includes built-in financial management capabilities with QuickBooks integration, bank reconciliation, and detailed reporting to track property income and expenses.
• Maintenance Management: Simplifies maintenance request tracking, move-in/move-out inspections, and communication between property managers and service professionals.
• Customization and Scalability: Provides tiered pricing plans and mobile applications to accommodate different property management needs, from individual landlords to large management companies.
• Insurance and Reporting: Offers rental insurance options and generates comprehensive financial reports to help property owners make data-driven decisions.
• Continuous Updates and Support: Delivers regular platform improvements and multi-channel customer support to ensure a responsive and evolving property management experience.

• Basic Plan offers up to 75 cloud units at no cost, perfect for small-scale users wanting to test the platform.
• Standard Plan provides up to 150 cloud units for $9 per month, suitable for users needing more features.
• Advanced Plan includes up to 500 cloud units at $35 per month, ideal for larger property portfolios.
• Starter Plan costs $17 per month with unlimited units, 15 leases, and 1 GB cloud storage for DIY landlords.
• Growth Plan at $32 per month targets landlords with small to medium-sized property portfolios.
• Pro Plan priced at $55 per month supports property managers and owners needing advanced management features.
• Business Plan offers custom pricing for large portfolios, requiring direct contact with TenantCloud for a personalized quote.
• Annual billing potentially offers discounts, with some plans reducing monthly rates when paid yearly.

TenantCloud accepts several payment methods for rent collection. Tenants can pay using ACH bank transfers, credit cards, and debit cards through the tenant portal. Some plans also support PayPal integration. Landlords can set up automatic payment reminders and late fee calculations to streamline the rent collection process. Keep in mind that certain payment methods may include processing fees, which can either be absorbed by the landlord or passed on to tenants depending on your settings.

TenantCloud partners with screening services like RentPrep and TransUnion to offer comprehensive tenant screening. When a tenant applies through your listing, you can request screening reports with just a few clicks. These reports typically include credit checks, criminal background checks, eviction history, and income verification. The tenant pays for the screening fee directly through the platform. You'll receive the completed reports in your dashboard, making it easy to compare applicants and make informed decisions about who to rent to.

Yes! TenantCloud offers mobile apps for both iOS and Android devices. The apps let you manage your properties on the go - you can collect rent payments, handle maintenance requests, communicate with tenants, and access important documents from anywhere. The mobile version includes most of the key features from the desktop version, though some complex accounting functions work better on a larger screen. Both landlords and tenants can download the app to stay connected.

TenantCloud's maintenance system is pretty straightforward. Tenants submit requests through their portal, including problem descriptions and photos. You'll get notified right away and can track all requests in your dashboard. From there, you can assign work to service professionals, communicate with tenants about status updates, and track repair costs. If you work with regular contractors, you can invite them to the service pro portal where they'll receive notifications about new jobs and can update the status as work progresses. The system keeps a history of all maintenance activities for each property.

TenantCloud takes security seriously. They use bank-level encryption to protect your financial data and personal information. The platform complies with industry security standards and uses secure servers to store your information. Each user has their own login credentials with role-based access controls, so tenants can only see their own information. Regular backups help protect against data loss. For payment processing, TenantCloud partners with trusted financial institutions that maintain strict security protocols to keep your banking information safe.