Thryv Review - Features, Pricing & Deals

Thryv is an all-in-one business management platform that helps small businesses handle their daily operations. It combines customer relationship management, scheduling, and marketing tools in a single interface.

The software brings together essential business functions like appointment booking, payment processing, and customer communications. Business owners can manage their online presence, send automated reminders, and track customer interactions from one central dashboard. The platform also includes tools for creating estimates, processing invoices, and managing social media accounts.

Small businesses across various industries use Thryv to streamline their workflows. The software works particularly well for service-based businesses like medical practices, insurance agencies, and professional services firms. It offers HIPAA compliance for healthcare providers and specialized features for different business types.

Monthly plans start at $228, with both free trial and basic free versions available. While the platform includes comprehensive features, businesses can choose which tools best fit their needs.

• Comprehensive Business Management Platform: An all-in-one solution that helps small businesses streamline operations, manage customer relationships, and drive growth through integrated tools and smart technologies.
• Advanced Customer Relationship Management: Organize and track client interactions with detailed contact management, custom tagging, and comprehensive client history tracking to personalize customer experiences.
• Marketing Automation Tools: Send targeted email and SMS marketing campaigns, utilize a text-enabled business number, and create custom renewal and upsell opportunities with ease.
• Seamless Online Scheduling: Enable online appointment booking, reduce missed meetings, and improve customer convenience through an intuitive scheduling system.
• Integrated Payment Processing: Create professional invoices, process online payments securely, and manage financial transactions with competitive rates through ThryvPay.
• Online Presence Management: Build websites, manage social media profiles, optimize online listings, and monitor business reputation to enhance digital visibility.
• Data-Driven Analytics: Access powerful reporting and insights that help businesses make informed decisions and track performance across multiple metrics.

• Command Center offers a Free Basic tier with a centralized inbox for 3 channels, TeamChat with 30-day history, 60 minutes of calls, email support, and limited to 5 users.
• Business Center provides tiered plans starting at $199 per location/month with features including CRM, appointment scheduling, payment processing, local online listings, and marketing tools.
• Thryv offers three Business Center pricing tiers: Plus at $199/month, Professional at $349/month, and Unlimited at $499/month, each with progressively enhanced features.
• ThryvPay offers competitive transaction rates starting at 2.60% + $0.30 per transaction, with rates reducing to 2.50% for businesses processing over $100k monthly.

Thryv takes data security seriously. The platform is HIPAA compliant, making it suitable for medical businesses that need to protect sensitive patient information. All customer data is encrypted and stored securely in the cloud. Thryv also offers role-based permissions, so you can control which team members have access to different types of customer information. For businesses that process payments, Thryv maintains PCI compliance to keep financial transactions secure.

Yes, Thryv works with many popular business tools. You can connect it with your email marketing platforms, accounting software like Xero, and other apps you already use. The integration options help you avoid duplicate data entry and keep your business information consistent across platforms. If you're unsure about a specific integration, it's best to check with their support team before signing up.

Thryv provides several support options depending on your plan. All users get access to their online knowledge center with tutorials and guides. Paid plans include phone, email, and chat support. They also offer onboarding assistance to help you set up your account correctly from the start. Many users mention that their support team is responsive, though response times may vary based on your specific plan level.

Thryv typically operates on monthly subscription plans, but they do require contracts for some services. Before signing up, carefully review the terms as some users have reported challenges with the cancellation process. The free trial lets you test the platform without commitment, but once you subscribe to a paid plan, you'll want to understand the specific cancellation policy that applies to your service level.

Thryv is built with small business owners in mind, including those who aren't tech experts. The interface is straightforward with drag-and-drop features and visual workflows. New users typically master the basics within a few days. Thryv offers guided setup and training sessions to help you learn the platform. That said, the software has many features, so expect to spend some time getting familiar with all its capabilities if you want to use it to its full potential.