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Atera- Features, Pricing & Deals

Atera is an all-in-one IT management platform powered by Action AI™, crafted to optimize IT operations for Managed Service Providers (MSPs) and internal IT departments. With a robust suite of features including Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and AI-enhanced support solutions, Atera is trusted by over 12,000 customers globally for managing more than 5 million devices and handling 1 million tickets monthly. The platform offers comprehensive control over a variety of systems, supporting Windows, Mac, and Linux with features like real-time monitoring, alert customization, patch management, and more.

The modern uniqueness of Atera is highlighted by its AI-driven features like the AI Copilot and AI Autopilot, which summarize, analyze, and resolve issues promptly while providing 24/7 support for end-users. Furthermore, the platform boasts a comprehensive Helpdesk and Ticketing system, efficient patch management, and a security-focused Network Discovery tool. Remote access to several devices is also facilitated, backing tools like Splashtop, AnyDesk, TeamViewer, and ScreenConnect.

Starting from €129 per month, Atera offers its Pro, Growth, and Power plans, with each subsequent plan including more diverse features. For those seeking enterprise-grade capabilities, a custom Superpower plan is also available. Add-ons include Copilot, an AI-powered assistant, Network Discovery, and various security solutions. Atera assures secure and compliant operations conforming to prominent standards such as GDPR, HIPAA, ISO, and more.

To further streamline IT management, Atera offers integrations with numerous tools including QuickBooks, Xero, Splashtop, etc. The platform offers 24/7 support and even provides a 30-day free trial with full-feature access for businesses to evaluate and decide. Offering dynamic features and comprehensive IT management solutions, Atera is an IT game changer serving thousands of businesses across 120 countries.

Features

  • Remote Monitoring and Management (RMM): Provides real-time monitoring and management for unlimited devices with customizable alerts and extensive patch management for Windows, Mac, and Linux systems.
  • AI-powered Automation: Features AI Copilot and AI Autopilot to streamline issue resolution and provide round-the-clock support to end-users, respectively, thereby easing the workload on your IT team.
  • Helpdesk and Ticketing: Facilitates efficient ticket management with AI-enhanced workflows, ensuring quicker response times and superior customer satisfaction.
  • Patch Management: Automates software updates across Windows, Mac, and Linux devices, ensuring security and compliance.
  • Network Discovery: Conducts real-time security scans and network discovery for maintaining a secure IT environment.
  • Remote Access: Enables remote device access using tools like Splashtop, AnyDesk, TeamViewer, or ScreenConnect, supporting multiple concurrent sessions.
  • Flexible Pricing Plans: Offers different pricing plans, namely – Pro Plan, Growth Plan, Power Plan, and Superpower Plan, each equipped with unique features to cater to diverse requirements.
  • Add-on services: Includes Copilot, Network Discovery, Work From Home and Security Solutions as additional add-ons to extend the platform's capabilities and functionality.
  • Security & Compliance: Compliant with major security standards, such as GDPR, HIPAA, ISO certifications, and more, ensuring the security of data and operations.
  • 24/7 Customer Support: Provides 24/7 assistance through email and live chat, along with premium support and account management in higher-tier plans.
  • Trusted Customer Base: Used by over 12,000 customers across 120 countries, managing over 5 million devices and handling 1 million tickets per month.
  • 30-day Free Trial: Offers a risk-free 30-day trial with no credit card required, enabling users to test all features before commitment.
  • Contact Information: Available for Sales inquiries via the Atera website and for Support needs, 24/7, through email and live chat.
  • Multiple Integrations: Seamless integration with tools like QuickBooks, Xero, Splashtop, and more, for improving workflows and functionality.

Pricing

  • The Pro Plan of the Atera is available at €129/month per technician (if billed annually) or €159/month (if paying monthly). This plan includes core features like remote management, support for Windows, patch management, helpdesk, and ticket automation.
  • Atera's Growth Plan costs €179/month per technician when billed annually, or €209/month when billed monthly. It adds support for Mac and Linux systems, advanced analytics, unlimited Splashtop sessions, and more.
  • The Power Plan of Atera is priced at €209/month per technician (with annual billing) or €249/month (with monthly billing). This plan introduces custom analytics, extended retention of audit logs, and higher limits for file transfers.
  • For more sophisticated functionalities like SSO, custom domain SSL, tailored onboarding, and premium support, users should opt for the Superpower Plan. The pricing for this plan can be obtained by contacting the sales team.
  • Atera offers several add-ons at an additional cost: Copilot (an AI-powered assistant where pricing details can be obtained from sales), Network Discovery (€29 per license), Work From Home (€5 per endpoint), and various Security Solutions.
  • All plans of Atera offer a 30-day free trial without requiring a credit card, thus allowing prospective customers to test and experience all features before making a commitment.
Last Updated
August 24, 2024 21:55

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