Atera Review - Features, Pricing & Deals

Atera is an all-in-one IT management platform built for IT departments and managed service providers (MSPs). The software combines essential tools like remote monitoring, patch management, and help desk features into one unified solution. At its core, Atera helps IT teams manage their daily operations more efficiently through automation and AI-assisted workflows.

The platform stands out with its comprehensive approach to IT management. Teams can handle everything from real-time system monitoring and remote maintenance to ticket management and network discovery. The integrated AI capabilities help streamline routine tasks and provide actionable insights, while the mobile app ensures technicians can respond to issues from anywhere.

Small to medium-sized businesses will find Atera's pricing structure particularly appealing. Instead of charging per device, the platform uses a straightforward per-technician model starting at $129 monthly. This approach lets IT teams manage unlimited devices without worrying about scaling costs as their network grows.

Third-party integrations expand Atera's functionality even further. The platform works seamlessly with popular tools like Webroot, Acronis, and Splashtop, letting teams customize their IT environment to match their specific needs. Whether it's basic system monitoring or complex network management, Atera provides the tools necessary for modern IT operations.

• Remote Monitoring and Management: Track system performance, network health, and device status in real-time with comprehensive alerts and remote maintenance capabilities.
• AI-Powered Automation: Streamline IT tasks through intelligent automation profiles that handle OS updates, software installations, and routine maintenance with minimal manual intervention.
• Advanced Helpdesk Solutions: Manage support requests efficiently with prioritized ticketing, customer portals, and performance analytics that improve response times and satisfaction.
• Comprehensive Asset Discovery: Automatically scan networks to identify and catalog all connected devices, providing detailed insights for security and resource management.
• Intelligent Patch Management: Automatically deploy security updates and software patches across Windows, Mac, and Linux devices to maintain system integrity.
• AI Copilot Integration: Leverage AI insights for predictive maintenance, automated script generation, and seamless integration with platforms like Slack and Microsoft Teams.
• Flexible Third-Party Integrations: Connect with leading security, backup, and remote access tools to customize and enhance your IT environment.

• 30-day free trial available with no credit card required.
• Professional Plan starts at $169 monthly or $149 annually, offering remote management, automation, monitoring, patch management, helpdesk, and basic integrations.
• Expert Plan priced at $229 monthly or $189 annually, includes Professional Plan features plus enhanced remote access, advanced helpdesk, AI ticket tagging, and extended audit logs.
• Master Plan costs $269 monthly or $219 annually, providing custom reports, extended asset management, and data recovery options.
• Enterprise Plan requires a custom quote, offering unlimited features like SSO, extended support, 7-year audit logs, and HIPAA compliance.
• Pricing is structured per technician, not per device, allowing scalable and flexible IT management.

Atera stands out with its all-in-one approach that combines RMM, helpdesk, ticketing, and automation in a single platform. Unlike competitors who charge per device, Atera uses a pay-per-technician model that lets you manage unlimited endpoints without extra costs. Users love the clean, intuitive interface that doesn't require weeks of training to master. The platform's AI capabilities also help automate routine tasks, which can save your team significant time compared to more complex solutions.

Yes, you'll need to install the Atera agent on devices you want to monitor and manage. The good news is that deployment is pretty straightforward. You can push the agent remotely to multiple devices, use group policy for mass deployment, or create a custom installation package with your branding. The agent works with Windows, Mac, and Linux systems and uses minimal resources while providing comprehensive monitoring and remote access capabilities.

Most users report getting Atera up and running within a day or two. The interface is intuitive enough that you won't need extensive training sessions. Installing agents, setting up monitoring, and configuring your first automation tasks typically takes just a few hours. The platform includes helpful setup wizards and documentation to guide you through the process. Atera also offers a 30-day free trial that gives you full access to test everything before committing.

Absolutely! Atera works great for both internal IT teams and managed service providers. For internal IT, you get all the tools needed to support your company's devices without the complexity of MSP-focused platforms. For MSPs, Atera includes client management features, branded customer portals, and contract/billing tools that help you manage multiple clients efficiently. The pricing structure works well for both models since you only pay for technician accounts, not per device or client.

Atera's remote access is generally very reliable. It integrates with both Splashtop and AnyDesk (depending on your plan), giving you options for connecting to remote devices. Users report solid performance even over slower internet connections. The remote session includes helpful tools like file transfer, clipboard sharing, and multi-monitor support. On higher-tier plans, you get unlimited concurrent sessions, which is great when managing multiple issues simultaneously. The connection process is also streamlined - you can launch a session directly from a ticket or device dashboard with just one click.