Pulseway Review - Features, Pricing & Deals

Pulseway is a cloud-based IT management and monitoring platform that helps businesses take control of their IT infrastructure. It brings together essential tools for remote monitoring, management, and automation in one central hub.

The platform stands out with its comprehensive approach to IT management, letting teams handle everything from device management and security patches to network monitoring and remote troubleshooting. IT professionals can keep an eye on their systems from anywhere, thanks to robust mobile capabilities that make on-the-go management simple and effective.

Organizations using Pulseway can automate routine tasks, manage endpoints, and respond quickly to potential issues before they affect business operations. The platform includes features for asset tracking, application deployment, and detailed system monitoring, while also offering tools for service management through an integrated ticketing system.

Pricing starts at $67 per month for the basic plan, with discounts available for annual and three-year commitments. The platform scales to fit various business sizes, from small IT teams to large managed service providers.

• Device Management: Centrally manage and monitor all employee devices through a unified endpoint management system that tracks assets and their activities automatically.
• Remote Monitoring: Gain real-time visibility into IT systems with comprehensive remote monitoring capabilities that detect anomalies instantly and provide immediate alert notifications.
• Patch Management: Automatically update security measures across enterprise devices to ensure systems remain current and protected from potential vulnerabilities.
• Service Ticketing: Streamline IT issue resolution with a robust ticketing system that helps track, manage, and systematically address technical problems.
• Network Monitoring: Utilize advanced SNMP monitoring and auto-generated topology maps to provide comprehensive network visualization and proactive troubleshooting.
• Remote Access: Enable IT technicians to troubleshoot and resolve issues quickly through secure remote access capabilities across multiple devices and platforms.
• Customizable Dashboards: Access intuitive, customizable visualizations that offer clear insights into IT operations, performance metrics, and system health.

• Monthly Plan costs $67 per month, including mobile device management, third-party patching, ransomware detection, and endpoint protection.
• Annual Plan reduces cost to $44 per month, requiring direct vendor contact for specific details.
• 3-Year Plan offers the most significant discount at $27 per month, with recommended direct vendor consultation.
• Volume discounts available, with cost per endpoint decreasing as managed device numbers increase.
• Additional costs may apply for features like third-party patching, with 300 endpoint management potentially costing around $1,062 monthly.
• One-time Advanced Onboarding and Best Practices session available for €149.
• Customized pricing recommended for organizations with specific needs or large endpoint requirements, advising direct contact with Pulseway for tailored quotes.

Pulseway's mobile app offers most of the core functionality you'll need for on-the-go IT management. You can monitor systems, receive alerts, and perform basic troubleshooting tasks right from your phone. The web version has a more complete feature set and more detailed dashboards. Some users mention the mobile app could use design updates to match the web experience, but it's still highly functional for remote management when you're away from your desk. Both platforms let you handle critical IT tasks, but you'll likely use the web version for deeper configuration work.

Pulseway provides customer support through several channels including email and an online portal. Response times typically average around one day. They also offer an Advanced Onboarding and Best Practices session for new users, though this comes with a one-time fee of €149. Some users report mixed experiences with support quality, suggesting it can be hit or miss. The company maintains a knowledge base with guides and documentation to help solve common problems. For the fastest help, check their documentation first before submitting a support ticket.

Yes, Pulseway works with many popular IT tools. It integrates with security solutions like Bitdefender, documentation platforms like IT Glue, and ticketing systems such as Zendesk and Slack. These integrations help create a more unified workflow across your IT stack. The platform also supports Active Directory without needing extra infrastructure. If you're using specific software tools, it's worth checking their compatibility with Pulseway before signing up. Most users find the integration capabilities helpful for creating a more streamlined IT management approach.

Pulseway automates patch management across Windows, Mac, and Linux systems from one dashboard. You can set up patch policies that determine which updates get installed and when. The system lets you test patches before rolling them out company-wide and schedule updates during off-hours to avoid disruptions. Third-party patching for popular applications is also available, though this might affect your total cost. The platform gives you reports on patch status across your network, making it easier to keep everything secure and up-to-date without manually checking each device.

Pulseway stands out with its strong mobile-first approach, letting IT teams truly manage systems from anywhere. Its all-in-one platform combines monitoring, management, and automation tools that would typically require multiple software solutions. Users particularly like the real-time alerting system and how quickly they can respond to issues from their phones. The platform scales well for both small IT teams and larger managed service providers. While not the cheapest option available, many users find value in having remote monitoring, patch management, and endpoint protection in a single tool rather than juggling multiple platforms.