N-able Review - Features, Pricing & Deals

N-able offers IT management tools and services designed for managed service providers (MSPs). The platform helps IT professionals monitor, manage, and secure their clients' systems, networks, and data through a comprehensive suite of solutions.

Originally established in 2000 as SolarWinds MSP, the company rebranded to N-able and now operates from its headquarters in Wakefield, Massachusetts. Their core offerings include remote monitoring and management (RMM) tools, data protection services, and security solutions that adapt to various business sizes and needs.

The product lineup features N-central, a customizable platform available both on-premise and in the cloud, alongside specialized tools like Take Control for remote support and N-able Backup for data protection. These solutions work together to help MSPs streamline their operations and better serve their customers.

While pricing varies based on specific needs and service levels, N-able offers flexible models including per-device, per-user, and tiered options. MSPs can choose from basic packages to comprehensive enterprise solutions, with additional services available as add-ons.

• Comprehensive IT Management Platform: N-central offers a powerful remote monitoring and management solution that helps MSPs efficiently manage complex IT environments with customizable features.
• Advanced Analytics Dashboard: Leverages Microsoft Power BI to provide visual business intelligence, helping MSPs identify network trends and performance patterns quickly.
• Automated Task Management: Streamlines IT operations through automated onboarding, ticket management, and maintenance processes using intuitive drag-and-drop interfaces.
• Multi-Device Security Protection: Integrates endpoint detection and response, disk encryption, DNS filtering, and anti-malware protection across Windows, Apple, iOS, and Android platforms.
• Remote Support Tool: Take Control enables rapid device connections in under eight seconds, supporting cross-platform remote management with multi-factor security.
• Hybrid Cloud Backup Solution: N-able Backup provides secure, comprehensive data protection for servers, workstations, and Microsoft 365 with seamless file and system restoration capabilities.
• Partner Growth Resources: Offers comprehensive support through partner programs, technical bootcamps, and MarketBuilder marketing tools to help MSPs expand their business effectively.

• Per Device Pricing offers flexible licensing with costs varying by device type and service level, allowing MSPs to scale their IT management solutions dynamically.
• Per User Pricing provides a straightforward model that enables MSPs to charge clients based on the number of users, with potential pricing ranging from $15-$185 per user monthly.
• Tiered Pricing includes multiple service levels from basic to enterprise-grade, with costs incrementing based on complexity and feature depth, supporting MSPs in customizing their service offerings.
• Team Plans potentially offer volume discounts, with estimated pricing structures like 5-10 users at a lower per-user rate, 11-50 users at a reduced rate, and 51+ users at the most economical pricing tier.

N-central is designed for larger MSPs with complex environments. It offers deep customization options and can be deployed on-premise or hosted in the cloud. N-sight RMM is more streamlined and fully cloud-based, making it better for smaller MSPs who need simplicity. While both handle core monitoring and management tasks, N-central provides more advanced automation capabilities through its Automation Manager.

N-able offers solid security through several integrated tools. Their Security Manager includes AV Defender for anti-malware protection with behavior analysis. They've partnered with SentinelOne for Endpoint Detection and Response (EDR) capabilities. You also get DNS filtering for content control and threat protection, plus disk encryption options. For MSPs looking for comprehensive security, these tools work together well, though some users wish for tighter integration between the security components.

Yes, N-able offers free trials for most of their products. You can test drive N-central, N-sight RMM, or Take Control to see if they fit your needs. The trials typically last 30 days and include access to technical support. This gives you enough time to set up some test devices and explore the main features. You'll need to fill out a form on their website to get started with your trial.

Take Control stands out for its speed, connecting to devices in under eight seconds. It works across many platforms including Windows, Mac, Linux, iOS, and Android. The Plus version lets you run unlimited parallel sessions, which not all competitors offer. Users like its session recording features and the ability to brand the experience for clients. Compared to tools like TeamViewer or ConnectWise Control, Take Control integrates more smoothly with other N-able products but may have fewer third-party integrations.

N-able provides several support options for MSPs. Their technical support team is available 24/7 through phone, email, and chat. They offer "Head Nerds" who run free technical bootcamps and provide specialized expertise. Their MarketBuilder program helps MSPs with marketing automation to grow their business. They also maintain a knowledge base with how-to guides, video tutorials, and documentation. The quality of support varies according to user feedback, with some reporting excellent experiences while others note inconsistency.