Cloudbeds Review - Features, Pricing & Deals

Cloudbeds helps hospitality businesses manage their properties more efficiently through an all-in-one software platform. The system combines essential tools for booking management, property operations, and guest services into a unified interface that works for properties of all sizes.

This hotel management solution streamlines daily tasks like room bookings, channel distribution, and front desk operations. Property managers can handle reservations across multiple booking sites, adjust room rates, and track inventory in real-time. The platform also includes tools for guest communication, reporting, and revenue management.

Founded in San Diego, the company now serves thousands of properties worldwide with 24/7 support. The software integrates with hundreds of travel websites and booking engines, allowing hotels to manage their online presence from a single dashboard. Small independent properties and medium-sized hotels can access the same powerful tools typically reserved for large chains.

While pricing varies based on room count and needed features, all plans include core functions like a booking engine, channel manager, and property management system. Additional services such as payment processing and revenue management tools are available as add-ons. The platform aims to simplify operations for hospitality businesses through automation and consolidated management tools.

• Comprehensive Booking Engine: Offers a commission-free booking platform that allows guests to reserve rooms directly on websites and social media, with customizable rates and promotional options.
• Multi-Channel Distribution: Automatically aggregates bookings from third-party sites and updates inventory in real-time across hundreds of online travel agencies and metasearch platforms.
• Advanced Property Management System: Provides real-time room tracking, automated inventory updates, and a user-friendly calendar for seamless reservation management.
• Dynamic Pricing Intelligence: Includes a sophisticated pricing engine that automatically adjusts room rates based on occupancy, market conditions, and demand.
• Online Reputation Management: Helps businesses monitor and respond to online reviews while maintaining consistent brand messaging across different channels.
• Comprehensive Reporting Tools: Delivers customizable financial reports and data analytics to help hospitality businesses make informed strategic decisions.
• Extensive Software Integrations: Connects with multiple hotel software solutions and booking engines to create a seamless operational ecosystem.

• Essential Plan starts at approximately €100 per month for smaller properties, offering core features like Property Management System, Channel Manager, and Booking Engine.
• Payment processing fees begin at 2.9% per transaction, with options for Cost+ or Blended Rate pricing models.
• Pricing is based on the number of active rooms, with plans scaling from small to enterprise-level businesses.
• Custom pricing available for Plus, Premier, and Enterprise Plans, requiring direct contact with Cloudbeds for personalized quotes.

Cloudbeds automatically syncs your inventory across all connected booking channels in real-time. When a guest books on Booking.com, Expedia, or any other connected OTA, the system instantly updates your availability everywhere else. This helps prevent double bookings and saves you from manually updating each site. The channel manager connects to over 300 booking sites, so you won't need to log into multiple platforms throughout the day.

Yes, you can access Cloudbeds through your mobile browser, but there isn't a dedicated mobile app yet. The system is cloud-based, so you can log in from any device with internet access. The interface adjusts to fit smaller screens, though some users find certain features work better on tablets or computers. Many hoteliers use it on their phones to check bookings or make quick updates when they're away from the front desk.

Setup typically takes 2-4 weeks depending on your property's size and complexity. After signing up, you'll work with an implementation specialist who'll help configure your account, set up room types, rates, and policies. They'll also connect your booking channels and train your staff. The process moves faster if you have your property information ready and can attend the training sessions. Many small properties are up and running in about 2 weeks.

Cloudbeds works for many property types, not just hotels. Vacation rentals, hostels, bed and breakfasts, and apartment-style accommodations all use the system successfully. The software is flexible enough to handle different room types, rate structures, and booking patterns. If you manage multiple properties in different locations, you can view them all from one dashboard. The system adapts to various business models within the hospitality industry.

Cloudbeds offers 24/7 customer support, so you can get help any time, day or night. Their global support team is available through chat, email, and phone in multiple languages. This round-the-clock service is especially helpful for properties in different time zones or those with night shift staff who might encounter issues during overnight hours. Many users report quick response times even during off-peak hours.