DoorLoop Review - Features, Pricing & Deals

DoorLoop is a cloud-based property management software that helps property managers and owners handle their daily operations. Founded in 2019, it serves both residential and commercial property needs through a comprehensive suite of tools.

The platform combines essential features like accounting, tenant screening, and maintenance tracking in one central hub. Property managers can collect rent, manage leases, and handle maintenance requests, while tenants gain access to a dedicated portal for payments and communications.

With options for different business sizes, DoorLoop's pricing starts at $69 monthly for up to 20 units. The software works well for various property types, from single-family homes to commercial buildings, and includes QuickBooks integration for streamlined accounting.

Users can customize their experience through features like adjustable dashboards and flexible reporting tools. The system also helps with marketing vacant units and screening potential tenants, making it useful throughout the entire rental lifecycle.

• Tenant and Lease Management: Streamline tenant interactions with a comprehensive portal allowing online rent payments, maintenance requests, and digital lease signing with error-prevention tools.
• Accounting and Financial Management: Automate financial tracking with customizable charts of accounts, bank transaction synchronization, real-time reporting, and seamless QuickBooks integration.
• Maintenance Management: Simplify property upkeep with automated workflow assignments, tenant-submitted maintenance requests, and customizable work order systems.
• Property Marketing and Listing: Efficiently manage property vacancies, create integrated listings, and accelerate tenant acquisition with user-friendly marketing features.
• Owner Portal and Reporting: Provide property owners transparent access to comprehensive dashboards, financial insights, and detailed portfolio performance metrics.
• Rent Collection Technology: Enable automatic monthly rent collection with multiple payment options, supporting major credit and debit cards for flexible transactions.
• Flexible Platform Customization: Tailor the software to your specific needs with scalable pricing plans, customizable dashboards, and intuitive user interfaces.

• Starter Plan starts at $59 per month, covering basic property management features like online rent payments, tenant portal, maintenance management, and rental applications.
• Pro Plan at $119 per month adds advanced features such as 5 GB per unit storage, QuickBooks Online sync, owner portal, customizable dashboards, and enhanced support options.
• Premium Plan at $169 per month offers the most comprehensive package with free incoming ACH payments, API access, and website portal integration.
• Additional costs include tenant screening fees ($25-$45), payment processing fees (3.25% for credit cards), $1 per eSignature document, and $1 for outgoing EFT payments on Pro and Premium plans.

DoorLoop stands out with its user-friendly interface and all-in-one approach. Unlike some competitors that focus on specific areas like accounting or tenant management, DoorLoop covers everything from rent collection to maintenance tracking in one platform. It's generally more affordable than industry giants like Buildium or AppFolio, especially for smaller portfolios. Users often mention that DoorLoop has a shorter learning curve while still offering robust features. However, some larger property management companies might find that specialized software offers more depth in specific areas.

Yes, DoorLoop offers a mobile app for both iOS and Android devices. The app lets you handle most essential tasks on the go, including checking rent payments, responding to maintenance requests, and viewing important property data. Some users note that while the mobile app works well for day-to-day tasks, you'll still want to use the desktop version for more complex operations like detailed financial reporting or setting up new properties. The app receives regular updates to improve functionality and fix any bugs.

Switching to DoorLoop is pretty straightforward. The company offers data migration services to help transfer your information from other platforms. Many users report completing the transition within a few weeks. The process includes importing tenant data, lease details, financial records, and property information. DoorLoop also provides training sessions to help you learn the system quickly. That said, as with any software change, expect a short adjustment period while you and your team get used to the new interface and workflows.

DoorLoop provides several support options depending on your plan level. All users get access to email and chat support, while Pro and Premium plans include phone support and Zoom sessions. Their help center has video tutorials, articles, and guides to walk you through common tasks. New users receive personalized onboarding assistance to set up their accounts correctly. Some users mention that response times can vary during peak hours, but the support team is generally knowledgeable and helpful. They also offer regular webinars to help users maximize the software's potential.

The tenant portal is designed to be simple and intuitive. Tenants can pay rent, submit maintenance requests, communicate with property managers, and access important documents like their lease. Most tenants pick it up quickly without much guidance. The portal works on both computers and mobile devices, making it convenient for tenants to use anywhere. Property managers report high adoption rates once tenants understand the benefits, especially for online payments and maintenance tracking. Some users suggest creating a simple guide for tenants when first introducing them to the portal.