Kixie reviews — what users really think

Kixie fits sales teams who need to increase calling volume and close more deals. This sales engagement platform combines phone system functionality with automation features that save time on repetitive tasks while improving contact rates.

• Sales Managers who need real-time dashboards and detailed analytics that show exactly where reps are struggling and where they're closing
• Inside Sales Representatives who make high volumes of calls daily, using power dialing, local presence, and automated follow-up texts
• CRM Administrators looking for integration with systems like HubSpot and Salesforce, with automatic call logging and data synchronization
• Sales Operations Leaders who want to simplify workflows with features like one-click calling, voicemail drops, and call recording
• Small Business Owners who need professional calling capabilities without complicated setup or technical expertise
• Sales Teams focused on accountability who can use AI insights, call coaching, and live leaderboards to track progress

Kixie serves professionals across industries including SaaS companies, financial services, insurance agencies, and B2B organizations that rely on phone-based sales and customer engagement.

Kixie gets positive feedback from users who appreciate its CRM integrations and productivity features like power dialing and call recordings. The platform helps teams save time and increase call volume. Customer support and onboarding get praise, and users mention that the pricing is competitive compared to competitors like RingCentral—often 30-40% less expensive for similar features. Features like voicemail drops and SMS automation are frequently mentioned as time-savers for outreach.

Call quality problems and dropped calls happen occasionally. Integration setup can be buggy at first, especially with custom CRMs. The reporting features are limited compared to enterprise-level tools. The mobile app is clunky and doesn't have full desktop functionality. Some users have reported SMS compliance issues that caused problems with their campaigns.

• AI-Powered Dialer: A multi-line PowerDialer that calls up to 10 numbers simultaneously and uses local area codes to increase answer rates.
• CRM Integration: Connect with top CRMs like HubSpot and Salesforce, with automatic call logging and data synchronization.
• Conversation Intelligence: AI-driven insights with automatic call transcription, AI-generated summaries, sentiment analysis, and personalized coaching based on what reps actually say on calls.
• Sales Automation Tools: Save time with automated voicemail drops, scheduled calls and texts, and one-click communication from any website.
• Call Recording: Capture and store call recordings in the cloud, accessible directly through your CRM or conversation intelligence software.
• Team Management: Monitor sales performance with real-time leaderboards, live call boards, and coaching tools that show who's calling, who's connecting, and who's closing.
• Multi-Channel Communication: Calling and texting solutions, including interactive voice response, intelligent call routing, and shared SMS inbox.

• Kixie offers a 7-day free trial for all plans to help users test the platform's features before committing, with no credit card required.
• Integrated Plan costs $35 per user per month, designed for small sales teams with basic CRM integrations, texting, click-to-call, business phone service, rule-based routing, IVR auto-attendant, ring groups, and call recording.
• Professional Plan is priced at $65 per user per month, suitable for teams needing PowerCall, call recording, voicemail drop, single-line PowerDialer, calling session management, unlimited US/Canada minutes, CRM integration, automations, and live call coaching.
• Team Plan at $95 per user per month targets high-volume sales teams with multi-line auto-dialer (up to 10 lines), Smart Connect, and all Professional Plan features plus PowerDial up to 10 lines.
• Enterprise Plan offers custom pricing for large organizations, providing API access, admin controls, SSO, dedicated onboarding, and custom integrations.
• Users can expect potential additional costs for international calling, add-on features, and custom integrations beyond the included US/Canada calling.

Kixie connects directly with Salesforce through a native integration. Once you set it up, you can click to call any contact or lead directly from Salesforce records. All calls, texts, and voicemails are automatically logged to the corresponding Salesforce record, so you don't need to enter data manually. The integration is two-way, meaning your contact information stays synced between both systems. You can also use Kixie's browser extension to call Salesforce contacts from any web page.

Yes, but it costs extra. The Professional and Team plans include unlimited calling to the US and Canada. For calls to other countries, you'll need to pay additional fees based on the destination. The pricing varies by country, so you should check with Kixie about specific rates for the countries you need to call. Enterprise plans can include custom international calling packages.

The power dialer saves time by automatically dialing multiple lines and connecting you only when someone answers. The Team Plan lets you dial up to 10 lines at once. Some users have mentioned occasional call quality issues and dropped calls, so your experience may depend on your internet connection and call volume. The system includes features like Smart Connect that help filter out voicemails and busy signals.

Kixie has four main pricing tiers: Integrated at $35/month, Professional at $65/month, Team at $95/month, and Enterprise with custom pricing. The main differences are in dialing capabilities and advanced features. Professional and Team plans include unlimited US and Canada calling, while international calls cost extra. Watch out for potential additional costs like international calling fees, certain add-on features, and custom integrations. There's a 7-day free trial with no credit card required so you can test it first.

Yes, Kixie works fine for individual users or very small teams. You can start with the Integrated Plan at $35/month which includes basic calling, texting, and CRM integration features. You don't need to set up complex team structures or routing rules if you're working solo. The platform is designed to scale, so you can start small and add users or upgrade to higher tiers as your team grows. The setup process is straightforward and most people get it running in a few hours.