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MyQ

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MyQ Review - Features, Pricing & Deals

MyQ is a print management solution that optimizes printing services across various work environments. It combines print, copy, and scan capabilities in one package, letting organizations use only the features they need while keeping the door open for future expansion.

The system works across Windows, Linux, and macOS, making it a versatile choice for mixed IT environments. Its core strengths lie in its ability to monitor printing activities, enhance security through user authentication, and reduce operational costs through smart device management.

Users can access their print jobs from any connected device after verifying their identity, while administrators gain insights into printing patterns and costs. The platform includes mobile printing capabilities and integrates with popular cloud services like OneDrive and Google Drive.

Pricing varies based on deployment size and selected features, with options available for both small businesses and large enterprises. The system can be implemented either as an on-premise solution or through MyQ Roger, their cloud-based offering that requires minimal local infrastructure.

Online Reviews (Last 6 Months Summarised)

MyQ's smart garage door solution has received mixed reviews from users. While many appreciate its ease of use, customers have encountered frustrating integration challenges, particularly with third-party apps and voice control platforms like Alexa. The recent API updates have also limited external control capabilities, which has disappointed some tech-savvy users.

Despite these drawbacks, the system still offers convenient smart home functionality for garage door management. Users seem to value the core product's simplicity, though they express desire for more flexible connectivity and broader compatibility with other smart home ecosystems. The overall sentiment suggests a product with potential that needs continued refinement to meet diverse user expectations.

Features

  • Comprehensive Print Management: Optimize printing services across various environments with a universal tool that manages print, copy, and scan functions seamlessly.
  • Advanced Device Monitoring: Track precise usage, identify underutilized devices, and generate transparent reports to improve print environment efficiency.
  • Enhanced Security Options: Implement pull print functionality allowing users to print from any connected device after identity verification, reducing unauthorized access.
  • Personalized Device Interface: Customize embedded terminals with company logos, color schemes, and quick-access actions for improved user experience.
  • Comprehensive Reporting: Generate detailed insights on printing costs, user behaviors, and resource allocation to prevent waste and manage expenses effectively.
  • Remote and Mobile Printing: Support cloud integration with services like OneDrive and Google Drive, enabling flexible document management through mobile applications.
  • Cloud-Based Printing Solution: Leverage MyQ Roger for minimal infrastructure requirements, providing secure multi-tenant environments with comprehensive cloud printing capabilities.

Pricing

  • No explicit free tier mentioned in the documentation.
  • Access points pricing varies by type: CAPXLV, CAPXM, CAPXS range from $49 for 1 access point to $167 for 12 access points, with $5 per additional access point.
  • MyQ Community app licenses cost $1 per additional license beyond the included amount.
  • VoIP service pricing: $12 per device for CAPXLV and CAPXM, $5 per device for CAPXS, plus taxes.
  • Optional 30-day video storage available for CAPXS at $15 per device.
  • 5% discount available for annual payment plans.
  • Example monthly subscription packages range from $28 to $108, depending on access points, app licenses, and additional services.

Frequently Asked Questions

What is MyQ and what problems does it solve?

MyQ is a print management solution that helps businesses control and optimize their printing environment. It solves common office problems like wasted printing, lack of document security, and high printing costs. With MyQ, you can track who prints what, secure documents with user authentication, and set printing policies that save money and reduce waste. It works across different printer brands, operating systems, and office locations.

Do I need special hardware to use MyQ?

For basic MyQ features, you don't need special hardware - just install the software on your existing print server. For advanced features like secure pull printing, you'll need card readers or embedded terminals on your printers. MyQ works with most modern multifunction printers from brands like HP, Canon, Xerox, and Konica Minolta. The system is flexible, so you can start small and add hardware components as your needs grow.

How secure is MyQ for sensitive documents?

MyQ takes document security seriously. It offers "pull printing" (also called follow-me printing), which holds your documents on the server until you authenticate at any printer. This prevents confidential papers from sitting in printer trays. The system tracks all print jobs to create an audit trail and supports user authentication through PINs, ID cards, or mobile phones. You can also set access rules for different departments or user groups to control who can print what.

Can MyQ help us reduce printing costs?

Yes! MyQ has several features that help cut printing costs. The reporting tools show you exactly where your money goes by tracking all printing activity. You can set printing rules like forcing duplex (double-sided) printing or directing large jobs to more efficient printers. MyQ's quota system lets you limit how much users can print, and the print preview feature helps avoid wasted prints. Customers typically report saving 10-30% on their printing costs after implementing MyQ.

Is MyQ difficult to set up and manage?

MyQ is designed to be user-friendly for both administrators and everyday users. The setup wizard walks you through installation, and most businesses can deploy the basic system in less than a day. The admin dashboard uses a clean web interface where you can manage users, devices, and policies from one screen. For users, the interface is simple and intuitive, with options for mobile printing and scanning to email. The system requires minimal ongoing maintenance, with automatic updates available for subscribers.

Last Updated
March 4, 2025 13:14

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