NinjaOne Review - Features, Pricing & Deals

NinjaOne streamlines IT operations through its cloud-based management platform, helping IT professionals and managed service providers handle their daily tasks more efficiently. The platform combines remote monitoring, patch management, and IT asset tracking into one unified solution.

At its core, the software helps teams manage endpoints across distributed networks, making it easier to maintain and support IT infrastructure. Through automation tools, it cuts down on repetitive manual tasks that often bog down IT departments. The platform works with Windows, Mac, Linux, iOS, Android, and Chromebook devices, giving teams flexibility in their device management approach.

Security features include endpoint protection, automated patch management, and data encryption. For day-to-day operations, users can access remote support tools, asset tracking, and automated backup options. The platform also offers reporting capabilities to help teams track system health and performance.

Pricing follows a per-device model, with costs typically ranging from $2-4 per endpoint depending on volume. Various add-ons and integrations are available to customize the solution based on specific needs. The company offers a 14-day free trial for teams wanting to test the platform's capabilities.

• Comprehensive Remote Monitoring: Real-time device tracking with instant alerts, enabling proactive management of IT infrastructure across multiple locations and platforms.
• Advanced Patch Management: Automates software updates and security patches across enterprise devices, ensuring systems remain current and protected with minimal manual intervention.
• Intelligent Asset Management: Tracks hardware and software inventory comprehensively, providing detailed insights into organizational technology resources and usage patterns.
• Secure Remote Access: Enables unattended device control and screen sharing, allowing IT technicians to troubleshoot and manage endpoints efficiently from anywhere.
• Endpoint Task Automation: Streamlines repetitive IT tasks like application deployment, system configuration, and issue resolution through intelligent scripting and condition-based triggers.
• Robust Endpoint Protection: Integrates advanced security monitoring, encryption standards, and vulnerability detection to safeguard organizational digital assets.
• Comprehensive Reporting Tools: Generates real-time visualizations and insights into network performance, system health, and IT operational metrics for informed decision-making.

• Free 14-day trial available with no hidden fees for training or implementation.
• Per-device pricing ranges from $2 to $4 per endpoint, with volume discounts for larger deployments.
• NinjaOne Advanced Pro (with Remote Access) costs $3.00 per device monthly, totaling $9,000 annually for 250 devices.
• Additional modules and add-ons include: Unlimited Ticketing Techs at $0.50 per device monthly, Documentation Module at $0.40 per device monthly, Server License Backup at $30 per server monthly, and Cloud Storage at $6 per TB monthly.
• Security integrations like SentinelOne Complete at $3.10 per device monthly and SentinelOne Vigilance MDR Add-on at $2.10 per device monthly are available.
• Integration add-ons with third-party software like TeamViewer, Splashtop, Webroot, and Bitdefender offered at discounted rates.
• Customers can receive promotional discounts, rebates, and referral discounts to reduce overall costs.

NinjaOne stands out with its clean, intuitive interface that doesn't require extensive training. Many users switch to NinjaOne because it combines powerful automation with ease of use. Unlike competitors with clunky interfaces, NinjaOne offers strong patch management, seamless remote access, and comprehensive monitoring without overwhelming complexity. It works across Windows, Mac, Linux, iOS, Android, and Chromebook devices, making it ideal for mixed-device environments. The cloud-based platform also means you don't need to maintain servers or handle complex upgrades.

Yes! NinjaOne scales well from small IT teams to large enterprises. The per-device pricing model works for both scenarios, with volume discounts for larger deployments. Small teams love how NinjaOne simplifies day-to-day management without requiring a dedicated admin. Larger organizations appreciate the robust automation, reporting, and policy management that can handle thousands of endpoints. We've seen customers successfully use NinjaOne for networks ranging from 25 devices to over 10,000 endpoints across multiple locations.

NinjaOne's patch management is generally strong but not perfect. Most users report excellent results with Windows updates and common third-party applications like Adobe and Java. The platform allows for testing patches before full deployment and scheduling updates during maintenance windows. Users particularly like the patch failure reporting and remediation options. Some customers have mentioned occasional delays with newer application patches, but the overall consensus is positive. The patch sentiment analysis feature also helps IT teams make smart decisions about which updates to prioritize.

NinjaOne shines with its automation capabilities. You can create scripts that automatically deploy software, run maintenance tasks, fix common problems, and respond to alerts. For example, you might set up automation to clear temp files when disk space runs low, restart services that crash, or deploy software updates to specific device groups. The platform includes pre-built scripts for common tasks, but also supports custom PowerShell, Bash, and batch scripts. The condition-based automation is particularly helpful—it can trigger actions based on specific device states rather than just schedules.

Most teams find NinjaOne relatively easy to learn compared to other RMM tools. The interface is straightforward, with logical organization of features. New users typically master basic functions like remote access, monitoring, and patch management within a few days. The more advanced features like custom automation scripts and detailed policy management might take a few weeks to fully utilize. NinjaOne provides free onboarding support, documentation, and video tutorials that speed up the learning process. Users with experience in other RMM platforms often comment that NinjaOne feels more modern and intuitive.