PhoneBurner Review - Features, Pricing & Deals
PhoneBurner is a cloud-based power dialer and outreach platform that helps sales teams boost their calling efficiency. The software combines phone, email, and SMS capabilities to create a complete outbound communication system.
At its core, the platform lets sales teams dial up to four times faster than manual calling while maintaining natural conversations. Unlike auto-dialers, agents stay connected throughout each call to ensure smooth interactions. The system also includes ARMOR technology to protect against spam flags and improve answer rates.
Sales teams can automate common tasks like logging calls, sending follow-ups, and managing leads. The built-in contact manager makes it simple to organize prospects, while detailed analytics help track performance. The platform works with popular CRM systems such as Salesforce and HubSpot.
The software works best for established B2B sales teams, particularly in industries like SaaS, financial services, and professional services. Plans start at $140 per user monthly with annual billing, and all subscriptions include US-based support. While the platform offers robust features for larger teams, smaller organizations may find the pricing less suitable for their needs.
Online Reviews (Last 6 Months Summarised)
PhoneBurner receives mixed reviews from users, with notable strengths in sales productivity and customer support. The platform's power dialing features and contact management tools have earned praise from teams looking to streamline their communication processes.
However, customers have raised concerns about the company's billing practices and refund policies. Some long-term users report unexpected price increases and challenges in obtaining refunds, which have dampened their overall experience with the sales communication tool. While the platform shows promise, potential users should carefully review the terms and pricing structure.
Features
- Power Dialer: Supercharge sales team productivity by dialing leads up to 4 times faster than manual methods, ensuring seamless conversations and maximum efficiency.
- ARMOR Spam Protection: Optimize call deliverability and improve answer rates by implementing advanced safeguards against spam flags and low connection challenges.
- Workflow Automation: Streamline sales processes with one-click call logging, voicemail dropping, email follow-ups, and customizable disposition tracking.
- Intelligent Lead Management: Efficiently categorize, distribute, and track contacts with robust built-in tools that match the right leads to the right sales agents.
- Advanced Sales Analytics: Access comprehensive live dashboards, real-time performance insights, and detailed call recordings to drive data-driven sales strategies.
- Seamless CRM Integration: Connect effortlessly with leading CRMs like Salesforce, HubSpot, and Zoho to centralize customer data and communication.
- Regulatory Compliance: Ensure communication meets TCPA and FCC requirements while maintaining high-performance outreach capabilities.
Pricing
- Free trial offers 60 minutes of calling to test platform features, with no setup fees or per-minute charges.
- Standard Plan priced at $140 per user/month when billed annually, includes unlimited calling, workflow automation, and call analytics.
- Professional Plan costs $165 per user/month when billed annually, adding softphone dialing, AI noise cancellation, and live call monitoring.
- Volume discounts available for larger teams, with enterprise pricing offering customizable solutions and flexible seat management.
Frequently Asked Questions
PhoneBurner stands out because it's a power dialer that keeps you on the line for each call, not an auto-dialer that drops calls or creates awkward pauses. You can dial up to 80 contacts per hour with zero connection lag. Plus, it offers one-click automation for voicemails, emails, and call logging that saves reps tons of time. The ARMOR technology also helps improve answer rates by fighting call flagging and blocking, which is a big problem for sales teams right now.
Do I need special hardware to use PhoneBurner?No special hardware needed! PhoneBurner works in your web browser, so all you need is a computer with internet access and either a headset or your computer's built-in mic and speakers. There's nothing to download or install. You can also use PhoneBurner's mobile app if you prefer calling from your cell phone or tablet. The cloud-based system works from anywhere, making it perfect for remote or hybrid sales teams.
Does PhoneBurner integrate with my CRM?Yes! PhoneBurner integrates with popular CRMs like Salesforce, HubSpot, and Zoho. These integrations sync your contacts, call activities, and outcomes automatically. If you use a different CRM, PhoneBurner offers an open API and Zapier connection to link with hundreds of other apps. Many users tell us the integration saves them hours of manual data entry each week and helps keep their customer records up to date.
How long does it take to get up and running?Most teams are up and running with PhoneBurner in just a few hours. The setup is straightforward - import your contacts, create some email templates and voicemail drops, and you're ready to start dialing. Their onboarding team helps you get set up quickly, and they offer training for your whole team. Many customers report making calls on the same day they sign up. The interface is user-friendly enough that most reps need minimal training.
What kind of support does PhoneBurner offer?PhoneBurner provides US-based customer support via phone, email, and chat. Their support team is available during business hours and known for quick response times. They also offer onboarding assistance, training resources, and a knowledge base with how-to articles and videos. Many customers specifically mention the quality of PhoneBurner's support as a standout feature, with reps who are both friendly and technically skilled. For Premium plan customers, priority support is included.
