ServiceTitan Review - Features, Pricing & Deals

ServiceTitan is a cloud-based software platform built for residential and commercial service businesses in trades like HVAC, plumbing, and electrical work. The platform brings together essential business functions into one system to help companies work more efficiently and serve customers better.

Founded in 2012 by Ara Mahdessian and Vahe Kuzoyan, the software now supports over 11,800 trade businesses across the country. The platform handles everything from scheduling and dispatch to customer management and reporting, making it easier for service companies to manage their daily operations.

Users can access features like automated scheduling, mobile work orders, and integrated payment processing. The software also includes tools for inventory tracking, marketing campaigns, and detailed analytics to help businesses make informed decisions. While pricing isn't publicly listed, costs typically vary based on business size and needed features.

ServiceTitan works well for both small local contractors and larger commercial operations. It helps technicians stay organized in the field while giving office staff the tools they need to manage operations smoothly. The platform connects with common business software like QuickBooks, making it simpler to keep records in sync.

• Scheduling and Dispatching: Streamline your service appointments with a visual calendar that lets you easily drag and drop technician assignments and optimize routes to reduce travel time.
• Work Order Management: Create and manage work orders instantly on mobile devices, allowing technicians to document job details, capture photos, and collect customer signatures in real-time.
• Customer Management: Maintain a comprehensive customer database with automated reminders, follow-up communications, and targeted marketing capabilities to enhance customer relationships.
• Invoicing and Payment Processing: Generate accurate invoices automatically and support multiple payment methods, including credit cards and flexible financing options.
• Reporting and Analytics: Access customizable dashboards with real-time insights on revenue, technician performance, and customer satisfaction to drive data-driven business decisions.
• Marketing and Sales Tools: Develop targeted marketing campaigns, track leads, and create tiered service proposals to increase average ticket prices and grow your business.
• Seamless Integrations: Connect with accounting software, payment gateways, and other business systems to create a unified and efficient operational ecosystem.

• ServiceTitan offers customized pricing that varies based on business size and specific feature requirements.
• Monthly costs range approximately from $259 to over $2,500 depending on business needs.
• Per-user pricing is around $259 per managed technician per month.
• Pricing factors include number of users, optional features like marketing automation, advanced reporting, and call recording, and overall business scale.
• Businesses must contact ServiceTitan directly to receive a personalized quote tailored to their specific operational needs.

Getting started with ServiceTitan involves a learning curve, but the company provides onboarding support. You'll need to commit some time for training your team. Many users find that while the initial setup takes effort, the payoff comes once everyone gets comfortable with the system. Plan for about 2-3 months of adjustment time where your team learns the workflows and features. Having a dedicated person manage the implementation helps smooth the transition.

Yes! ServiceTitan offers a mobile app that works on both iOS and Android devices. Technicians can use it in the field to access work orders, customer information, and service history. They can also collect payments, take photos, get signatures, and update job status in real-time. The mobile app syncs with the main platform so your office staff always has the latest information. Internet connection is required for most functions, though some limited offline capabilities exist.

ServiceTitan integrates with popular accounting platforms like QuickBooks, Intacct, and Viewpoint Vista. The integration lets you sync customer data, invoices, and payments to avoid double entry. You can transfer financial information automatically at set intervals or manually when needed. This helps keep your books accurate without having to enter the same data twice. Check with their sales team about integration with your specific accounting software if it's not one of these major platforms.

ServiceTitan offers several support options. They provide phone support during business hours, email assistance, and access to a knowledge base with how-to articles and videos. Many packages include a dedicated success manager who helps with ongoing training and optimization. The quality of support can vary based on your package level. Users report that response times are typically good for urgent issues, but sometimes slower for less critical questions. They also host regular webinars to help users maximize their use of the platform.

ServiceTitan doesn't offer a traditional free trial because of the setup involved. Instead, they typically provide a detailed demo customized to your business needs. Their sales team will walk you through the platform showing how it would work for your specific service business. While you won't get hands-on experience without signing up, these demos are thorough enough to give you a good feel for the system. Most contracts require at least a one-year commitment, so make sure to ask plenty of questions during the demo.