Housecall Pro Review - Features, Pricing & Deals

Last Updated
Apr 10, 2025

Housecall Pro is a cloud-based field service management software that helps home service businesses handle their daily operations more efficiently. The platform serves various industries, including HVAC, plumbing, electrical, pest control, and landscaping services.

At its core, the software brings together essential business functions like scheduling, dispatching, invoicing, and customer management into one unified system. Business owners can manage their teams through features like GPS tracking and automated dispatch, while keeping customers informed with real-time updates and appointment reminders.

The software includes useful tools for payment processing, digital estimates, and custom reporting. It connects with common business tools like QuickBooks and Google Calendar, making it easier to keep all business information in sync. Users can also set up automated marketing campaigns and manage customer reviews from one central location.

Plans start at $79 per month, and while there isn't a free version, businesses can try out all features through a 14-day trial. The platform aims to reduce paperwork and streamline daily tasks for home service professionals, helping them focus more on serving their customers.

Who is Housecall Pro for?

Housecall Pro is the perfect solution for home service professionals who want to streamline their operations and grow their business. This field service management software helps busy contractors and service businesses save time, reduce paperwork, and improve customer satisfaction through its all-in-one platform.

  • Small Business Owners who need to manage multiple aspects of their service business but don't have time for complex systems or extensive training
  • Field Service Technicians who benefit from mobile access to schedules, customer information, and the ability to process payments on the spot
  • Office Administrators who need to efficiently manage scheduling, dispatching, and customer communications without juggling multiple systems
  • Growing Service Companies that want to scale operations without adding administrative overhead or complicated processes
  • Customer-Focused Businesses that want to improve their professional image with features like appointment reminders, online booking, and digital invoicing

This tool is widely used across the home service industry, including plumbers, electricians, HVAC specialists, landscapers, and pest control professionals who want to modernize their operations.

Online Reviews (Last 6 Months Summarised)

Housecall Pro offers small businesses a user-friendly solution for managing schedules, invoicing, and customer interactions. Users appreciate its cost-effectiveness and ability to streamline workflow, with many finding the platform helps improve overall business efficiency. The software simplifies work order organization and automates follow-up communications, making it attractive for service-based businesses.

However, the tool isn't without drawbacks. Some users report technical glitches like app freezing and inconsistent customer support quality. As businesses grow and add more employees, the pricing can become less appealing. While many find the platform helpful, potential users should carefully consider their specific business needs and budget constraints before committing.

Features

  • Advanced Scheduling: Easily manage jobs with drag-and-drop calendar, Google Calendar integration, and customizable color-coded scheduling for technicians.
  • Smart Dispatching: Automatically assign the right technician to jobs, send real-time "On My Way" text updates, and track technician locations using GPS.
  • Digital Invoicing and Payments: Send instant digital invoices with click-to-pay options, accept multiple payment methods, and get funds deposited in under 30 minutes.
  • Customer Engagement Platform: Provide a customer portal for appointment management, automated marketing campaigns, and streamlined review collection.
  • Professional Estimating Tools: Create and send visually appealing custom estimates and sales proposals that customers can approve instantly.
  • Comprehensive Reporting: Generate custom reports on revenue, job profitability, and business performance with detailed job costing insights.
  • Seamless Business Integrations: Automatically sync with QuickBooks, set up automated workflows, and streamline business processes across platforms.

Pricing

  • 14-day free trial available for new users to test features before committing to a paid plan.
  • Basic Plan starts at $59-$69 per month for one user, offering core scheduling, dispatching, and basic reporting features.
  • Essentials Plan begins at $149 per month for up to five users, providing advanced management and reporting tools.
  • Max Plan pricing is available upon request, supporting up to 100 users and designed for established, growing businesses.
  • Custom plans can be tailored for businesses with specific operational needs.
  • Payment processing rates start as low as 2.59% per transaction.
  • Additional features and add-ons may incur extra monthly costs depending on selected plan.

Frequently Asked Questions

What's the difference between Housecall Pro's Basic, Essentials, and Max plans?

The Basic plan starts at $59/month for one user and includes core features like scheduling, dispatching, and basic reporting. The Essentials plan runs $149/month for up to five users with more advanced tools for scaling your business. The Max plan is priced by quote only and supports up to 100 users with the full suite of features for larger operations. All plans include the core functionality, but you get more advanced features and user capacity as you move up the tiers.

Does Housecall Pro work on mobile devices?

Yes! Housecall Pro works great on mobile devices. The mobile app lets your techs access schedules, customer info, and job details in the field. They can also send "On My Way" texts to customers, collect payments, and have clients sign estimates or invoices right from their phones or tablets. The app works on both iOS and Android devices, giving your team the flexibility to manage jobs from anywhere.

How does Housecall Pro handle payment processing?

Housecall Pro processes payments through their built-in system with rates as low as 2.59%. You can accept credit cards, bank transfers, mobile wallets, and checks. One standout feature is Instapay, which deposits payments into your bank account in under 30 minutes instead of waiting days. The platform also sends digital invoices via email or text with click-to-pay options, making it easier for customers to pay you quickly.

Can Housecall Pro integrate with my accounting software?

Yes, Housecall Pro integrates directly with QuickBooks. The integration automatically syncs your invoices, customers, and payments to save you from double entry. They've also recently launched Housecall Pro Accounting, which offers integrated bookkeeping services if you want to keep everything in one system. This can save you tons of time on data entry and help prevent accounting errors between systems.

Is there a free trial available before I commit?

Absolutely! Housecall Pro offers a 14-day free trial that lets you test all the features before you pay anything. This gives you enough time to schedule some jobs, try the dispatching tools, and see how the invoicing and payment systems work. No credit card is required to start the trial, so you don't have to worry about automatic billing if you decide it's not right for you.

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