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Survicate- Features, Pricing & Deals

Survicate is a robust survey and feedback software designed to help organizations capture and act on customer feedback across multiple touchpoints. By enabling businesses to understand their customers better through various survey types, Survicate allows for the creation, distribution, and analysis of surveys such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score) across emails, websites, mobile apps, and in-product experiences. Users can choose from over 400 professional templates and employ various question types like single answer selection, smiley scales, and ratings to gather accurate data.

Survicate's advanced features include skip logic and question branching to streamline the survey experience for respondents, and support for multimedia elements to make surveys more engaging. It also offers offline response collection, ensuring data is captured even without internet access. Survicate integrates smoothly with over 30 email marketing tools, as well as CRMs and other platforms like Salesforce, Zendesk, and Slack. For developers, API support ensures seamless integration into custom systems.

The tool's data analysis capabilities provide real-time insights using AI-driven analytics, helping organizations make informed decisions based on customer feedback. Survicate's targeting features enhance response rates by showing surveys at optimal moments, while the feedback loop feature helps organizations act on the data collected by following up with customers. Premium plans offer additional benefits such as native integrations, AI survey analysis, and dedicated success management, starting from tailored quotes.

Survicate also prioritizes user support and compliance, providing live chat assistance, a comprehensive help center, and adherence to GDPR, PCI DSS, and ISO 27001 standards. With a variety of pricing plans, including a free-forever option and tiered plans based on survey response limits, Survicate offers a scalable solution for businesses of all sizes to enhance their customer feedback processes.

Features

  • Survey Creation and Distribution: Survicate supports various survey types, including NPS, CSAT, CES, email surveys, link surveys, website feedback surveys, in-product surveys, and mobile app surveys. It offers over 400 professional templates and multiple question types to enhance data accuracy.
  • Distribution Channels: Enables survey distribution through email, websites, in-product windows, and mobile devices. Integrates with over 30 email marketing tools like Mailchimp, HubSpot, and Klaviyo.
  • Advanced Survey Features: Features skip logic, question branching, and supports media like audio, video, and images. Also allows for offline response collection with data stored locally.
  • Data Analysis and Insights: Provides real-time data analysis, AI-driven insights, and 360-degree feedback capabilities to enhance business decisions.
  • Integration Capabilities: Offers native integrations with tools like Salesforce, Zendesk, Slack, Mixpanel, and supports custom integrations via Zapier and APIs.
  • User Experience and Feedback Loop: Employs advanced targeting for higher response rates and helps close the feedback loop by following up with customers based on gathered feedback.
  • Free Plan: The free plan allows for up to 3 teammates, 25 survey responses per month, unlimited active surveys, and access to a wide range of survey templates and features.
  • Business Plan: Features native integrations, AI survey analysis, and custom thank you screens, with variable costs based on response limit. Discounts available for annual subscription.
  • Scale Plan: Offers premium integration, a dedicated Success Manager, and custom response limits. Requires a custom quote and a discussion with Survicate's sales team.
  • Free Trial: A 10-day free trial of the Business plan is available, allowing you to test all Business plan features without needing a credit card, after which the account switches to the Free plan unless upgraded.

Pricing

  • Free plan offers up to 3 teammates, 25 survey responses per month (with a total limit of 100 responses across all active surveys), unlimited active surveys, surveys for email, link, website, in-product, and mobile apps, survey logic, response autosave, respondent identification and enrichment, Feedback Button for your website, and 400+ professional survey templates.
  • For advanced features and higher response limits, the Business plan is available with varying costs based on the response limit chosen (between 250 to 5,000 responses). Additional features include native integrations, AI survey analysis, custom thank you screens, and other advanced features. Add-ons and a discount apply if you sign up for a year upfront.
  • The Scale plan offers tailored solutions with premium integration, a dedicated Success Manager, custom response limits, and is priced based on a custom quote. Contact the Survicate team or email sales@survicate.com for details.
  • A 10-day free trial of the Business plan is available, allowing you to collect up to 25 survey responses and test all Business plan features without needing a credit card. After the trial, the account switches to the Free plan unless you upgrade.
  • Payments can be made using major credit cards (Visa, Mastercard, Discover, American Express), PayPal, and for yearly plans, bank transfer payments are available with a small accounting fee. Educational institutions and non-profits can get an extra 25% off any yearly plan by contacting sales@survicate.com.
Last Updated
August 26, 2024 13:00

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