Userpilot Review - Features, Pricing & Deals

Userpilot helps businesses create better product experiences through personalized user onboarding, feature adoption tracking, and customer engagement tools. The platform enables companies to guide users effectively through their product journey without writing any code.

At its core, this product growth platform focuses on improving user activation and retention for SaaS companies. Teams can build interactive walkthroughs, tooltips, and surveys to help users understand product features. The tool also includes analytics capabilities to track how people use different features and identify areas where users might need extra guidance.

The platform offers several key functions: a visual builder for creating onboarding flows, user segmentation for targeted messaging, and detailed analytics to measure success. Companies can test different approaches through A/B testing and collect feedback using built-in NPS surveys.

Starting at $249 per month, Userpilot provides various pricing tiers to suit different business needs. While it's not the cheapest option available, it offers a comprehensive set of features that make it particularly useful for growing SaaS companies looking to improve their user experience.

• Visual Builder: Drag-and-drop interface that lets you create personalized onboarding experiences without coding, supporting tooltips, modals, checklists, and hotspots for easy user engagement.
• Segmentation and Targeting: Personalize user journeys by segmenting audiences based on attributes, behavior, and customer journey stages to deliver contextually relevant experiences.
• Event-based Triggers: Set up automatic onboarding flows that activate when users complete specific actions, ensuring timely and relevant interactions throughout their product experience.
• A/B Testing: Compare different onboarding flow variations to identify the most effective strategies for improving user adoption and retention.
• Analytics Dashboard: Gain comprehensive insights into user engagement, flow completion rates, and performance metrics to continuously optimize your product experience.
• Multi-language Support: Create onboarding experiences in multiple languages to effectively engage a global user base and enhance international user satisfaction.
• In-app Checklists: Guide users through key product features with interactive task lists that encourage exploration and provide a sense of accomplishment.
• NPS Surveys: Collect real-time customer feedback through Net Promoter Score surveys to measure satisfaction and identify opportunities for product improvement.
• Third-party Integrations: Seamlessly connect with popular analytics, support, and CRM platforms to streamline workflows and leverage existing data infrastructure.

• Starter Plan priced at $249 per month (billed annually), includes segmentation, product analytics, reporting, user engagement, NPS feedback, and customization. Limited to 2000 Monthly Active Users (MAUs) and 10 user segments.
• Growth Plan at $799 per month (billed annually) offers advanced features like resource centers, event-based triggers, unlimited feature tagging, AI-powered content localization, EU hosting options, and a dedicated customer success manager. No limits on MAUs or user segments.
• Enterprise Plan with custom pricing, includes all previous plan features plus custom roles/permissions, premium integrations, priority support, custom contract, Service Level Agreement (SLA), SAML Single Sign-On (SSO), activity logs, security audit, and compliance (SOC 2/GDPR). Requires direct contact for personalized quote.

Userpilot offers no-code event tracking that lets you tag UI elements directly through their visual builder. You simply point and click on the features you want to track in your app, and Userpilot starts collecting data on how users interact with those elements. This makes it easy for marketing and product teams to monitor feature adoption without needing developer help or JavaScript knowledge.

Yes, you can create highly targeted experiences with Userpilot's segmentation tools. You can group users based on their behavior, attributes, or where they are in their journey. For example, you might show different onboarding flows to new users versus power users, or target specific features to users in certain industries. The platform lets you build these segments without SQL knowledge using simple dropdown conditions.

Userpilot lets you create many interactive elements including tooltips, modals, slideouts, and checklists. You can build multi-step product tours to highlight key features, create onboarding flows that guide new users, add help widgets that appear when users seem stuck, and design interactive checklists that boost feature adoption. All these can be built using the drag-and-drop visual builder without writing code.

Userpilot provides detailed analytics dashboards that show how users interact with your experiences. You can see completion rates for product tours, track which features users adopt after seeing guides, and monitor how different user segments respond to your content. The platform also includes A/B testing tools so you can compare different approaches and see which ones drive better results. This helps you constantly improve your user onboarding and feature adoption strategies.

Userpilot connects with many popular tools including Segment, Intercom, HubSpot, Amplitude, and Mixpanel. These integrations let you sync user data between platforms, trigger experiences based on events in other tools, and build a more complete view of your users. For example, you might want to show specific features to users who contacted support about a certain issue, or target users based on their customer profile data from your CRM.