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SentiSum- Features, Pricing & Deals

SentiSum is an AI-powered customer experience analytics platform designed to help businesses gain actionable insights from customer feedback. Leveraging advanced Natural Language Processing (NLP) technology, SentiSum automatically analyzes and tags feedback across various channels such as voice calls, emails, chats, surveys, and reviews. This enables businesses to understand customer sentiment, reduce churn, and enhance loyalty by transforming feedback into clear, easy-to-use insights.

SentiSum's distinctive features include automated analysis and tagging, providing real-time insights without the need for manual data digging. The platform integrates seamlessly with various data channels, allowing for intelligent prioritization, routing, and escalation of support tickets based on customer sentiment and urgency. Covering multiple channels, including social media and CSAT/NPS, SentiSum ensures a holistic view of customer feedback and supports over 100 languages.

Additionally, SentiSum offers easy setup and integration, with a 14-day free trial that includes the analysis of six months of historical customer support data. Businesses can also schedule demos or contact the SentiSum team for customized solutions and pricing details. With its capability to provide detailed insights and improve customer service operations, SentiSum is a valuable tool for organizations looking to enhance their customer experience.

Features

  • Purpose: SentiSum aims to transform customer feedback into clear, easy-to-use insights, enabling businesses to improve customer sentiment, reduce churn, and enhance loyalty.
  • Automated Analysis and Tagging: SentiSum integrates with various data channels, including help desks, to analyze customer conversations and feedback. The platform applies accurate, hyper-detailed tags to every customer conversation, providing insights on reasons for contact, customer issues, sentiment, and more.
  • Instant Insights and Answers: SentiSum provides quick, meaningful answers about customer experience without the need for manual data digging or waiting for ad-hoc reports. Complex insights are made easy to understand, requiring no special expertise.
  • Efficient Support with Real-Time Analysis: The platform enables intelligent prioritization, routing, and escalation of support tickets based on reason for contact, customer sentiment, and urgency. Swift routing of urgent issues, automated escalations based on predefined criteria, and decreased response times, leading to increased customer satisfaction.
  • Multi-Channel Support: SentiSum covers various channels such as voice calls, email, chat, social media, CSAT (Customer Satisfaction), and NPS (Net Promoter Score). Easy integration with thousands of providers, allowing real-time analysis of customer feedback across all channels.
  • Customization and Setup: The platform can be set up in a few days, with customization work done through SentiSum and a complimentary walk-through and training session. A 14-day free trial is available, which includes the analysis of six months of historical customer support data to demonstrate the platform's value.
  • Holistic Insights: Combines structured feedback from surveys with unstructured insights from support conversations to provide a holistic view of customer feedback.
  • Language Support: Supports over 100 languages, ensuring no customer's voice goes unheard.
  • Customer Stories: SentiSum has been praised by various companies for its ease of setup, accuracy of insights, and the significant impact it has on customer service operations.
  • Demo and Trial: Businesses can book a demo to see the platform in action and understand how it can meet their specific needs. A free trial is also available to test the platform's capabilities.
  • Customer Support: SentiSum offers a dedicated team for support, ensuring that businesses get the most out of the platform.
  • Pricing: The detailed pricing for SentiSum is not explicitly provided on their website. The pages available do not include specific pricing information in dollars. Instead, they encourage potential users to book a demo or contact the company for more details. There is a mention of a 14-day free trial which allows you to analyze 6 months of your historical customer support data, but this does not include the pricing details for the full service.

Pricing

  • To understand SentiSum's pricing, you need to book a demo, allowing the team to understand your specific needs and provide a tailored solution.
  • You can also contact SentiSum's sales team directly for a customized quote based on your organization's requirements.
  • A 14-day free trial is available, which includes the analysis of six months of historical customer support data to demonstrate the platform's value.
Last Updated
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August 31, 2024 10:47

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