Syncro review 2026 - features, pricing & deals

Syncro works for IT professionals who manage multiple systems and want to consolidate their workflow. This all-in-one platform combines RMM, PSA, and Microsoft 365 management capabilities.

• Small to mid-sized MSP owners who need to monitor unlimited endpoints, handle support tickets, and automate routine tasks without juggling multiple software platforms
• IT support technicians who require quick remote access to client systems and benefit from the integrated Splashtop functionality
• Service desk managers seeking an intelligent ticketing system with AI-powered classification, sentiment analysis, and automated remediation suggestions
• IT administrators who want to manage Microsoft 365 environments alongside traditional endpoint management with identity sync and security baselines
• MSPs facing talent shortages who need AI-guided resolution steps and smart automation to do more with smaller teams
• Business owners transitioning from break-fix to managed services who need a scalable platform that grows with their business
• Internal IT teams supporting small and medium businesses who need unified RMM, PSA, and Microsoft 365 governance in one place

The platform serves technology service providers across managed service providers, IT consultants, and internal IT teams supporting small and medium businesses.

Small MSPs like that Syncro is affordable and includes remote access, automation, and client management without subscription bloat. The support team is responsive, and the mobile app handles on-the-go management well. The scripting and automation capabilities save technicians time. Many users note it costs less than ConnectWise.

Reporting features are basic and lack customization options that larger MSPs need. The patch management module has bugs. Performance slows down when managing large numbers of devices. The UI gets cluttered with too many options. Integration options with some accounting software are limited.

• Remote Monitoring & Management: Monitor unlimited endpoints across Windows and Mac devices, users, processes, and services with real-time tracking and proactive issue resolution capabilities.
• AI-Powered Smart Ticket Management: Automate ticket creation from alerts with AI classification into 40-47 categories, sentiment analysis, guided resolution steps, and smart search to find similar tickets and remediation suggestions.
• Advanced Scripting Engine: Access cross-platform scripting tools for PowerShell and Mac, with hundreds of pre-built scripts and custom script creation options for automated remediation.
• Automated Patch Management: Automatically deploy Windows and third-party application patches with customizable schedules and compliance reporting.
• Microsoft 365 Management: Manage identity with Entra ID sync and actions, apply security baselines, and conduct security assessments directly from the platform.
• Secure Remote Access: Integrate Splashtop for secure endpoint access without additional software expenses, with enhanced features available on the Team plan.
• Comprehensive Integrations: Connect with over 50 third-party tools including antivirus, email security, backup, and accounting systems to enhance platform capabilities.

• Free trial available with complete access to all features
• Core Plan: $139 per user monthly, $129 per user annually with features including fully integrated RMM & PSA, unlimited RMM agents for Windows & Mac, scripting engine, 50+ integrations, payment processing, and automated remediation for RMM alerts
• Team Plan: $189 per user monthly, $179 per user annually, including all Core features plus Network Discovery, Enhanced Splashtop, Asset Warranty Tracking, Advanced Ticket Creation Automations & Assignments, Guided Ticket Resolution, Scheduled Database Exports, Entra ID Sync and Actions, Security Baselines, and Security Assessments
• Annual plans offer cost savings of $10 per user monthly compared to monthly pricing

The Core plan starts at $139 per month per user ($129 annually) and includes the basic RMM & PSA integration, unlimited device agents for Windows & Mac, scripting, 50+ integrations, and automated remediation for RMM alerts. The Team plan costs $189 monthly per user ($179 annually) and adds Network Discovery, Enhanced Splashtop, Asset Warranty Tracking, Advanced Ticket Creation Automations & Assignments, Guided Ticket Resolution with AI, Scheduled Database Exports, Entra ID Sync and Actions, Security Baselines, and Security Assessments. Both plans include the core platform, but Team offers more enterprise-level capabilities and advanced AI features for larger MSPs.

Yes, Syncro offers a free trial that gives you complete access to all features with no restrictions. There are no long-term contracts, so you can cancel anytime if it's not right for you. This lets you test how Syncro works with your specific business needs before making any financial commitment.

Syncro includes Splashtop for remote access at no extra cost. This integration lets you securely connect to client endpoints directly from the Syncro dashboard. You can remotely troubleshoot issues, run maintenance, and provide support without needing to be on-site. The Team plan includes Enhanced Splashtop features for more advanced remote access capabilities. This built-in solution saves you from having to purchase and manage a separate remote access tool.

Yes, Syncro supports both Windows and Mac devices with unlimited agents. The platform offers monitoring, patch management, and remote access for both operating systems. The scripting engine works across platforms too, so you can automate tasks on either Windows or Mac computers. This cross-platform support is included in both pricing plans, making Syncro a flexible solution for managing diverse client environments.

Syncro's AI features help automate ticket management and resolution. All users get access to smart ticket search, but the Team plan unlocks guided resolution steps and sentiment analysis. The AI automatically classifies tickets into 40-47 categories, analyzes ticket sentiment, displays similar tickets for context, and suggests remediation steps. You can enable or disable AI features in Admin > AI Preferences. The AI workflow automates everything from alert-to-ticket creation to classification and resolution suggestions, helping MSPs do more with smaller teams.