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Syncro- Features, Pricing & Deals

Syncro offers a comprehensive platform tailored for Managed Service Providers (MSPs), seamlessly integrating Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) functionalities. Built to enhance operational efficiencies, Syncro streamlines invoicing, payment management, helpdesk operations, and detailed reporting, all from a centralized interface. Specifically designed to support unlimited PC and Mac assets, the RMM module excels in remote monitoring, automated alert remediation, and scripting for automation tasks, despite some historical issues with patch management reliability.

Syncro is distinguished by its ability to incorporate over 50 MSP and business tool integrations, enhancing overall efficiency and service delivery. It partners with renowned vendors such as Bitdefender, ensuring MSPs have access to high-quality security solutions at competitive prices. The platform leverages a per-agent pricing model, offering cost-effectiveness and scalability, making it an attractive option for growing MSPs. User interface simplicity and integrated remote access via Splashtop further contribute to its ease of use.

In terms of user experience, while many appreciate Syncro’s affordability and comprehensive feature set, some users have reported slower response times from support services and reliability issues with certain functionalities. However, recent migrations from Heroku to AWS have addressed many of these concerns, particularly in script reliability. For detailed and accurate pricing, prospective users are encouraged to contact Syncro directly or request a quote.

Syncro is particularly valued for its fixed-cost pricing model, allowing MSPs to manage their costs predictably as they scale. Despite competition from alternatives like Atera and Kaseya VSA, Syncro remains a popular choice due to its blend of affordability, integration capabilities, and user-friendly design, making it a trusted solution to expand service delivery in the MSP domain.

Features

  • PSA (Professional Services Automation): Operational efficiencies through flexible invoicing and payments, helpdesk management, back-office automation, and detailed reporting.
  • Invoicing and Payments: Streamlined invoicing processes and payment management to ensure smooth financial operations.
  • Helpdesk: A centralized helpdesk system for managing client tickets and support requests.
  • Back-Office Automation: Automates various back-office tasks to reduce manual labor and increase efficiency.
  • Reporting: Provides detailed reports to help MSPs make informed decisions.
  • Remote Monitoring and Management (RMM): Allows MSPs to monitor client systems remotely, including unlimited PC and Mac assets.
  • Automated Alert Remediation: Automates the remediation of alerts to quickly resolve issues without manual intervention.
  • Scripting: Offers a scripting module for automation tasks, though there have been reported issues with script reliability in the past.
  • Patch Management: Manages software patches for client systems, though some users have reported issues with patch installation reliability.
  • Integrated Remote Access: Syncro integrates with Splashtop for remote access, allowing MSPs to diagnose and solve client issues without needing additional licensing.
  • Integrations: Syncro integrates with over 50 MSP and business tools, enhancing efficiency and allowing for seamless onboarding of additional services.
  • Partnerships: Partners with various vendors, including AV-related software like Bitdefender, to provide high-quality solutions at affordable prices.
  • Per Agent Pricing: Syncro uses a per agent pricing model, which is seen as cost-effective and allows for clear cost understanding and scalability.
  • Simple Interface: The platform is designed to be easy to navigate, reducing complexity and making it simpler for MSP teams to manage client systems.
  • User Feedback: Many users appreciate the simplicity and affordability of Syncro, though there have been concerns about the reliability of certain features, such as scripting and patch management.
  • Support Issues: Some users have reported slow response times from support, often taking 5-7 days for initial contact on new tickets.
  • Recent Improvements: Syncro has addressed some historical issues, such as script reliability, by migrating from Heroku to AWS and resolving scheduled script execution problems.
  • Return on Investment: Syncro has helped many MSPs expand their business into new areas by providing affordable and integrated solutions, allowing for better service delivery to clients.
  • Fixed Cost Pricing: The fixed cost pricing model helps MSPs understand their costs upfront and grow their business without increased costs until they expand their technical team.
  • Alternatives: Some MSPs have considered alternatives like Atera and Kaseya VSA, with Syncro often being chosen for its cost-effectiveness and specific feature set.

Pricing

  • Syncro uses a per agent pricing model, which is seen as cost-effective and allows for clear cost understanding and scalability.
  • Covered features in the per agent pricing include PSA functionalities like invoicing and payments, helpdesk management, back-office automation, and detailed reporting.
  • The RMM functionalities available in the per agent pricing encompass unlimited PC and Mac asset monitoring, automated alert remediation, scripting, and patch management.
  • Integrated remote access through Splashtop is also included without the need for additional licensing.
  • For specific pricing details, you would need to contact Syncro directly or request a quote through their sales process, as the webpage does not explicitly list the costs.
Last Updated
August 31, 2024 10:48

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