Syncro Review - Features, Pricing & Deals
Syncro combines Remote Monitoring & Management (RMM) and Professional Services Automation (PSA) into one platform tailored for Managed Service Providers (MSPs) and IT teams. This unified solution helps businesses manage their IT operations more efficiently while supporting growth and scalability.
The platform brings together essential tools like endpoint monitoring, ticketing systems, and automation features in one place. Users can track unlimited endpoints, handle customer support tickets, and automate routine tasks without switching between multiple applications. The built-in scripting engine lets teams create custom solutions or use ready-made scripts to solve common IT problems.
Small to medium-sized MSPs will find practical features like patch management, remote access through Splashtop, and integration options with over 50 popular business tools. The mobile app keeps teams connected on the go, while AI-powered features help sort and prioritize support tickets.
Pricing starts at $139 per user monthly for the Core plan, which includes the main RMM and PSA features. The Team plan, at $189 per user monthly, adds advanced features like Entra ID and PowerBI integration. Both plans offer annual discounts and come with a 14-day free trial.
Who is Syncro for?
Syncro is a comprehensive solution for IT professionals who need to manage multiple systems while simplifying their workflow. This all-in-one platform combines RMM and PSA capabilities, making it ideal for teams looking to consolidate their tech stack and improve operational efficiency.
- Small to mid-sized MSP owners who need to monitor unlimited endpoints, handle support tickets, and automate routine tasks without juggling multiple software platforms
- IT support technicians who require quick remote access to client systems and benefit from the integrated Splashtop functionality
- Service desk managers seeking an intelligent ticketing system with smart routing and automated remediation suggestions
- IT administrators who want to streamline patch management with customizable schedules and compliance reporting
- Business owners transitioning from break-fix to managed services who need a scalable platform that grows with their business
- Solo IT consultants looking for an affordable yet comprehensive solution to professionalize their service delivery
Syncro serves as the operational backbone for technology service providers across various sectors, including managed service providers, IT consultants, and internal IT teams supporting small and medium businesses.
Online Reviews (Last 6 Months Summarised)
Syncro offers a compelling package for small MSPs, balancing affordability with robust features like remote access, automation, and efficient client management. Users appreciate its ease of use and responsive support team, making it an attractive option for IT professionals looking to streamline their operations without breaking the bank.
However, the platform isn't without its drawbacks. Some users point out limitations in customization, particularly around reporting and dashboards. There are also occasional technical hiccups like login issues and ongoing discussions about enhancing security measures. While these concerns exist, they don't seem to significantly overshadow the tool's overall utility for small to medium-sized IT service providers.
Features
- Remote Monitoring & Management: Monitor unlimited endpoints across devices, users, processes, and services with real-time tracking and proactive issue resolution capabilities.
- Advanced Scripting Engine: Access powerful cross-platform scripting tools for PowerShell and Mac, with hundreds of pre-built scripts and custom script creation options.
- Automated Patch Management: Automatically deploy Windows and third-party application patches with customizable schedules and comprehensive compliance reporting.
- Intelligent Ticketing System: Utilize smart ticket routing, contextual ticket tracking, and automated remediation suggestions to streamline IT support workflows.
- Workflow Automation: Automate billing, invoicing, and service processes with customizable triggers and actions to improve operational efficiency.
- Secure Remote Access: Integrate Splashtop for seamless, cost-effective endpoint access without additional software expenses.
- Comprehensive Integrations: Connect with over 50 third-party tools including antivirus, email security, backup, and accounting systems to enhance platform capabilities.
Pricing
- Free 14-day trial available with full feature access and no contractual obligations
- Core Plan: $139 per user monthly, $129 per user annually with features including unlimited RMM agents, powerful scripting engine, 50+ integrations, and payment processing
- Team Plan: $189 per user monthly, $179 per user annually, including all Core features plus Entra ID, advanced ticket automation, expanded Splashtop features, PowerBI integration, and scheduled database exports
- Annual plans offer cost savings compared to monthly pricing, with discounts ranging from $10-$20 per user
Frequently Asked Questions
The main differences are in advanced features and pricing. The Core plan starts at $139 per month per user (or $129 annually) and includes the basic RMM & PSA integration, unlimited device agents, scripting, and 50+ integrations. The Team plan costs $189 monthly per user ($179 annually) and adds Entra ID support, advanced ticket automations, expanded Splashtop features, PowerBI integration, and scheduled database exports. Both plans include the core platform, but Team offers more enterprise-level capabilities for larger MSPs.
Can I try Syncro before committing to a subscription?Yes! Syncro offers a 14-day free trial that gives you full access to all features with no restrictions. You don't need a credit card to sign up, and there's no obligation to continue after the trial period ends. This lets you test how Syncro works with your specific business needs before making any financial commitment. There are also no long-term contracts, so you can cancel anytime if it's not right for you.
How does Syncro handle remote access to client computers?Syncro includes Splashtop for remote access at no extra cost. This integration lets you securely connect to client endpoints directly from the Syncro dashboard. You can remotely troubleshoot issues, run maintenance, and provide support without needing to be on-site. The Team plan includes expanded Splashtop features for more advanced remote access capabilities. This built-in solution saves you from having to purchase and manage a separate remote access tool.
Does Syncro work with both Windows and Mac devices?Yes, Syncro supports both Windows and Mac devices with unlimited agents. The platform offers comprehensive monitoring, patch management, and remote access for both operating systems. The scripting engine works across platforms too, so you can automate tasks on either Windows or Mac computers. This cross-platform support is included in both pricing plans, making Syncro a flexible solution for managing diverse client environments.
How many users or technicians can I add to my Syncro account?Syncro prices their plans per user per month, so you can add as many technicians as needed based on your budget. There's no artificial limit on the number of users you can have. Each user gets their own login credentials and access to the platform features based on the permissions you set. This scalable approach means Syncro can grow with your business from a one-person shop to a larger MSP team without limiting your expansion.
