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ManageEngine MSP- Features, Pricing & Deals

ManageEngine's ServiceDesk Plus MSP is a robust IT Service Management (ITSM) tool, purpose-built for Managed Service Providers (MSPs). Leveraging a single, user-friendly interface, it empowers MSPs to seamlessly manage multiple clients via extensive IT management functionalities. From automated Incident Management and integrated Change Management to comprehensive IT Asset Management and unified Endpoint Management, ServiceDesk Plus MSP is designed to cater to the multifaceted needs of MSPs.

A key distinguishing feature of ServiceDesk Plus MSP is its distinctive set of management modules, including Identity & Access Management, Security Information and Event Management (SIEM), Advanced IT Analytics, and Customer Service Management. These specialized modules not only streamline service delivery but also ensure a secure IT environment and drive data-driven decision-making. ServiceDesk Plus MSP also incorporates a client portal for efficient customer account management and automated billing tailored specifically for MSPs.

Offering flexible subscription options based on the number of technicians and IT assets managed, ServiceDesk Plus MSP demonstrates pricing transparency with no hidden costs. Payment modes range from credit cards to PayPal and bank transfers for annual subscriptions. With numerous enthusiastic customer testimonials praising its salient features and cost-effectiveness, ServiceDesk Plus MSP emerges as a reliable choice for MSPs.

The tool's agility is manifested in its scalable nature - a perfect fit for MSPs aiming for business growth. It combines help desk, asset management, remote controls, and advanced reporting within a secure, multi-tenant architecture. Whether you're looking to improve customer management, save time with automated features, or benefit from a comprehensive IT management platform, ServiceDesk Plus MSP is the go-to solution.

Features

  • Comprehensive ITSM Suite for MSPs: ManageEngine's ServiceDesk Plus MSP is an all-in-one IT Service Management solution designed for Managed Service Providers, allowing multiple client management from a centralized interface with a wide range of IT management capabilities.
  • IT Service Management: Automated ticket assignment, service catalog, precise control over IT changes, problem management capabilities, and integrated tools for efficient IT project management.
  • IT Asset Management: Provides centralized control over the complete IT asset lifecycle and seamless IT configurations management.
  • Unified Endpoint Management: Offers endpoint security, automated patch deployment, and comprehensive mobile device management.
  • Identity & Access Management: Secure your Active Directory environments and control privileged access to critical systems.
  • Security Information and Event Management: Supports threat detection, log management for deep visibility into security events and ensures compliance.
  • Advanced IT Analytics: Real-time analytics to visualize data from IT applications for actionable insights; and generate detailed reports for informed decision-making.
  • Customer Service Management: Includes a portal for efficient client account management and service requests, and integrated billing features tailored for MSPs.
  • Pricing Model: Subscription options available on a monthly or yearly basis, pricing is based on the number of technicians and IT assets managed with no hidden fees.
  • Multi-Tenant Architecture: Robust data segregation with centralized control for managing multiple clients, a comprehensive IT management solution that is scalable, secure and ideal for MSPs looking to grow their business.

Pricing

  • ManageEngine's ServiceDesk Plus MSP operates based on a subscription model, offering services on a monthly or yearly basis for the convenience of varied users.
  • Its pricing structure is notably flexible, designed to suit the needs of diverse MSPs, and is calculated based on the number of technicians (including admins) and IT assets (nodes) managed.
  • Transparency is a key feature of their pricing strategy, where there are no hidden fees ensuring predictable budgeting. Users can make payments through a multitude of options including Visa, MasterCard, American Express, PayPal, and bank transfer for yearly subscriptions, providing ease of payment.
  • For MSPs looking to save more, opting for yearly billing over monthly could result in cost efficiencies. This flexibility in billing frequency caters to both short-term and long-term requirements.
Last Updated
August 24, 2024 21:56

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