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Autotask PSA

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Autotask PSA- Features, Pricing & Deals

Autotask PSA is a sophisticated Professional Services Automation (PSA) tool tailored for managed service providers (MSPs), technology service providers (TSPs), and internal IT teams. It is designed to centralize and streamline service delivery operations by integrating multiple tools into a cohesive workflow, providing users a unified view of their entire operation. This cloud-based platform eliminates the need for hardware maintenance, ensuring high security and uptime.

With over 250 industry-leading integrations, including Datto RMM, Autotask PSA is built for optimal business efficiency. Key features include ITIL-aligned ticketing for structured management of service requests, automated ticket management to expedite solutions, and visual timelines to ensure SLA compliance. Additional automation capabilities include one-click workflows for seamless transitions between PSA and RMM tools, real-time updates, and end-user support requests directly through the RMM agent.

Business insights are enhanced through customizable dashboards that offer instant visual understanding of operations, and synchronization features that keep asset and alert information up to date. Invoicing is streamlined with flexible contracts and automated usage-based billing, ensuring accurate and timely billing processes. Autotask PSA also supports mobile access via native iOS and Android apps, allowing on-the-go management of alerts, timesheets, calendars, and tickets.

Project and contract management features ensure that tasks are completed on-time and within budget, while documentation and knowledge base integration improve technician efficiency by providing standardized documentation and automated solution suggestions. The integration with Datto RMM offers a unified platform where asset updates and activity notes are automatically synchronized, enhancing operational efficiency.

Users have praised Autotask PSA for its extensive customization options, although some find the interface complex and anticipate improvements with an upcoming UI upgrade. Despite this, significant time savings and efficiency gains have been reported. For pricing details, interested parties are encouraged to contact Datto directly or request a quote, as specific pricing is tailored based on organizational needs.

Autotask PSA stands out as a robust tool that centralizes business operations, emphasizes automation, and offers extensive integration capabilities, making it an invaluable asset for MSPs and IT teams striving for operational excellence.

Features

  • Centralized Service Delivery: Autotask PSA integrates multiple tools into a single cohesive service delivery workflow, providing a unified view of the entire operation.
  • Service Desk: Ensures technicians meet Service Level Agreements (SLAs) with ITIL-aligned ticketing, automated ticket management, and visual timelines.
  • Automation and Efficiency: Offers streamlined workflows with one-click processes, automated service desk requests, and real-time updates for accurate responses.
  • Business Insights and Dashboards: Customizable dashboards provide instant visual insights, and rich asset and alert information allows staff to work faster and take immediate action.
  • Back Office Management: Streamlines invoicing and billing with flexible contracts and automated usage-based billing to prevent underbilling or overbilling.
  • Mobile Access: Native iOS and Android apps enable users to manage alerts, status, timesheets, calendars, and tickets on-the-go with secure access.
  • Project and Contract Management: Ensures projects are delivered on-time and on-budget, and manages various contract types to ensure compliance and service quality.
  • Documentation and Knowledge Base: Quick access to standardized documentation and knowledge base integration to reduce ticket resolution time and improve efficiency.
  • Integration with Datto RMM: Combines PSA and RMM functionalities into a unified platform, with real-time asset updates and automated activity notes for comprehensive tracking.

Pricing

  • To obtain pricing details for Autotask PSA, you need to contact Datto directly or request a quote through their sales team. Pricing can vary based on the specific needs and size of the organization.
Last Updated
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September 3, 2024 15:26

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