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Retently- Features, Pricing & Deals

Retently is a comprehensive Customer Experience (CX) management platform designed to help businesses gather, analyze, and act on customer feedback. Used by companies across various industries, Retently supports key customer satisfaction metrics including Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and 5-Star surveys. This multi-metric support provides a holistic view of customer satisfaction, enabling businesses to measure and enhance their customer experience from multiple angles.

One of Retently's standout features is its multi-channel survey distribution, which allows businesses to reach customers through email, in-app messages, embedded links, and more. Surveys can also be fully customized to match brand aesthetics, ensuring consistency and alignment with the company’s identity. The platform supports various campaign types such as one-time, recurring, regular, and transactional survey campaigns, offering flexibility that many competitor tools do not.

Retently's real-time feedback collection and advanced analytics tools offer actionable insights to businesses. The platform employs AI-powered feedback classification to analyze responses, helping organizations identify key drivers of customer satisfaction or dissatisfaction. Visualization of these insights is user-friendly, with clean design and intuitive menus.

Integration is another strong suit of Retently, with seamless connections to tools like Zendesk, Slack, Intercom, Shopify, and Klaviyo. These integrations enhance workflow efficiency by ensuring data accessibility across platforms. Additional features include strong QA capabilities like assigning responses to agents, adding contextual notes, and tracking response progress.

Retently boasts a high ease of use rating, with an average user score of 4.8 out of 5. Customer support also garners praise for responsiveness and effectiveness, ensuring a robust user experience. The pricing plans are competitive and scale according to business size, emphasizing value for money as reflected in its rating of 4.9 out of 5.

In summary, Retently offers a powerful and versatile solution for customer feedback management, empowering businesses to make informed, data-driven decisions. Its advanced features and seamless integrations make it an essential tool for enhancing customer satisfaction and driving strategic business outcomes.

Features

  • Multi-Metric Support: Retently supports various customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and 5-Star surveys. This allows businesses to measure customer satisfaction from multiple angles.
  • Survey Distribution: The platform enables multi-channel survey distribution, allowing businesses to reach customers through email, in-app messages, embedded links, and other channels. This flexibility ensures comprehensive feedback collection across various touchpoints.
  • Customizable Surveys: Surveys can be customized to align with the brand, including modifications to colors, layouts, and buttons without requiring coding. This ensures that the surveys reflect the brand's identity.
  • Campaign Management: Retently allows for the setup of one-time, recurring, regular, and transactional survey campaigns. This feature is unique compared to many competitor tools, which often only support one-time or recurring surveys.
  • Real-Time Feedback Collection: The platform collects feedback in real-time, enabling businesses to respond promptly to customer feedback. This includes automated campaign management and real-time email, Slack, and Teams alerts.
  • Advanced Analytics: Retently provides detailed analytics and reporting tools, helping businesses monitor trends and benchmark their performance. The platform uses AI-powered feedback classification to analyze responses, making it easier to identify key drivers of customer satisfaction or dissatisfaction.
  • Data Visualization: The platform features a visually pleasing UI with clean design and streamlined user experience. Data visualization is simple to follow and understand, with self-explanatory menus and tooltips.
  • Integration with Other Tools: Retently integrates well with various business tools, including Zendesk, Slack, Intercom, Shopify, and email marketing platforms like Klaviyo. These integrations ensure that data is readily accessible across platforms, enhancing workflow efficiency.
  • Quality Assurance (QA) Features: The platform includes strong QA features that help manage customer interactions effectively. Users can assign responses to specific agents or team leads, add notes to responses for better context, and track progress with response statuses.
  • Benchmarking and Segmentation: Retently offers benchmarking tools and audience segmentation, enabling businesses to analyze responses based on specific customer groups. This helps in making informed decisions based on customer satisfaction data.

Pricing

  • Retently offers competitive pricing plans that scale based on the number of orders, making it accessible for businesses of all sizes. The pricing is considered fair given the platform's capabilities, with a Value for Money rating of 4.9 out of 5.
  • To obtain specific pricing information, you would need to contact Retently directly or visit their website, where you might find a "Request a Quote" or "Contact Us" option. This is a common practice for many B2B software services, where pricing can vary based on the specific needs and scale of the customer.
Last Updated
August 26, 2024 13:00

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