Retently Review - Features, Pricing & Deals
Retently is a customer experience management platform that helps businesses measure and boost customer satisfaction through Net Promoter Score (NPS) surveys. The platform makes it simple to gather feedback, analyze results, and turn customer insights into actionable improvements.
At its core, the software offers multi-channel survey distribution through email, in-app messages, and embedded links. Businesses can customize surveys with their branding and send them in multiple languages to reach a global audience. The platform includes AI-powered sentiment analysis to help companies understand feedback trends and customer sentiment.
Teams can track results through real-time dashboards and reports, while automated alerts ensure quick follow-up on customer concerns. The tool connects with popular services like Salesforce, HubSpot, and Slack to fit into existing workflows.
Plans start at $50 per month for basic features and scale up based on survey volume and functionality needs. Larger organizations can opt for custom enterprise solutions. A 14-day free trial lets companies test the platform before committing.
Who is Retently for?
Retently serves customer experience professionals who need an efficient way to collect, analyze, and act on customer feedback. The platform's NPS survey system helps teams save time gathering insights while delivering actionable data that improves retention and satisfaction.
- Customer Success Managers will benefit from automated survey distribution and real-time alerts that let them quickly address concerns before customers churn.
- Marketing Directors can leverage the customer segmentation features to target specific user groups and better understand different audience segments.
- Small Business Owners will appreciate the straightforward interface and affordable starting price point while still gaining valuable customer insights.
- Product Teams can use the AI-powered sentiment analysis to identify patterns in feedback and prioritize the most impactful improvements.
- Customer Experience Leaders will value the customized survey options and multi-channel distribution to maximize response rates across touchpoints.
Retently typically serves SaaS companies, ecommerce businesses, and service-based organizations where teams need to monitor satisfaction metrics and improve customer relationships.
Online Reviews (Last 6 Months Summarised)
Retently seems to be flying under the radar right now, with minimal chatter happening online. The platform's NPS and customer feedback tools are out there, but users aren't exactly shouting about their experiences from the rooftops. You'll find more information directly from their website than from crowd-sourced opinions.
While the silence doesn't necessarily mean the tool is bad, it definitely suggests that Retently hasn't generated significant buzz in recent months. Their marketing might need a boost to get more people talking and sharing real-world insights about their customer experience management solutions.
Features
- Net Promoter Score Surveys: Collect instant customer satisfaction insights through single-question surveys that measure how likely customers are to recommend your business to others.
- Advanced Customer Segmentation: Target surveys to specific user groups based on behavior, purchase history, geography, and lifecycle stage for precise feedback collection.
- AI-Powered Analytics and Reporting: Gain deep insights with real-time dashboards, sentiment analysis, and trend monitoring to understand customer experience at a granular level.
- Survey Customization: Design branded surveys in multiple languages that match your company's visual identity and communicate effectively with your audience.
- Seamless Integrations: Connect with popular tools like Salesforce, HubSpot, and Zendesk to streamline workflows and manage customer feedback across platforms.
- Multi-Channel Survey Distribution: Reach customers through email, in-app messages, and embedded links to maximize response rates and engagement.
- Automated Alerts and Follow-ups: Instantly respond to customer feedback with triggered alerts and personalized communication to address concerns quickly.
Pricing
- Retently offers a 14-day free trial for ecommerce plans without requiring a credit card
- Basic Plan starts at $50 per month, includes 2,500 monthly surveys, 3 survey campaigns, and integrations with platforms like ActiveCampaign and Mailchimp
- Essential Plan is $179 per month, provides 10,000 monthly surveys, 10 survey campaigns, custom FROM domain, and in-app surveys
- Professional Plan costs $359 per month, offers 20,000 monthly surveys, 20 survey campaigns, AI-powered sentiment analysis, and dedicated support
- Enterprise Plan features custom pricing for large-scale businesses requiring advanced integrations and solutions
- Extra costs include $10 per month for additional user seats, $20 per month for extra campaigns, and $100 per month for every 100,000 survey responses stored
Frequently Asked Questions
Retently stands out from other NPS tools through its multi-channel survey options, AI-powered sentiment analysis, and robust integration capabilities. Unlike basic survey tools, Retently offers automated workflows that trigger follow-up actions based on customer responses. It also provides more comprehensive customer segmentation options, letting you target surveys based on specific behaviors or attributes. While many tools focus just on collecting scores, Retently emphasizes turning feedback into actionable insights through its detailed analytics dashboard.
How long does it take to set up Retently?Most users can set up Retently in about 30-60 minutes for basic functionality. The process includes creating your account, customizing your first survey, importing customer contacts, and connecting any desired integrations. The platform offers an intuitive setup wizard that guides you through each step. If you're integrating with multiple tools or setting up complex customer segments, it might take a few hours. Many customers report sending their first survey on the same day they sign up.
Can I customize the look of my NPS surveys?Yes, you can fully customize your NPS surveys to match your brand identity. Retently lets you add your logo, change colors, and modify text to create a seamless brand experience. You can also customize the follow-up questions that appear after the initial NPS rating. For international customers, Retently supports multiple languages so you can reach your audience in their preferred language. The customization options work across all survey channels including email, in-app, and web embeds.
What happens after someone responds to my survey?After someone responds to your survey, several things happen automatically. First, their feedback and score are instantly added to your dashboard analytics. For detractors (low scores), you can set up alerts to notify your team immediately so they can address concerns quickly. Retently can also trigger thank you messages to respondents or create tickets in your helpdesk system for follow-up. All response data is organized into actionable reports that show trends and patterns in customer sentiment over time.
How does Retently integrate with my existing tools?Retently connects with popular business tools through direct integrations and an API. It works with CRM platforms like Salesforce and HubSpot to sync customer data, communication tools like Slack for notifications, and helpdesk systems like Zendesk for ticket creation. The platform also integrates with email marketing tools and ecommerce platforms to automatically trigger surveys based on customer actions. If you use a tool without a direct integration, Retently's API and Zapier connection let you build custom workflows with nearly any software.
