Retently Review - Features, Pricing & Deals

Retently is a customer experience management platform that helps businesses measure and boost customer satisfaction through Net Promoter Score (NPS) surveys. The platform makes it simple to gather feedback, analyze results, and turn customer insights into actionable improvements.

At its core, the software offers multi-channel survey distribution through email, in-app messages, and embedded links. Businesses can customize surveys with their branding and send them in multiple languages to reach a global audience. The platform includes AI-powered sentiment analysis to help companies understand feedback trends and customer sentiment.

Teams can track results through real-time dashboards and reports, while automated alerts ensure quick follow-up on customer concerns. The tool connects with popular services like Salesforce, HubSpot, and Slack to fit into existing workflows.

Plans start at $50 per month for basic features and scale up based on survey volume and functionality needs. Larger organizations can opt for custom enterprise solutions. A 14-day free trial lets companies test the platform before committing.

• Net Promoter Score Surveys: Collect instant customer satisfaction insights through single-question surveys that measure how likely customers are to recommend your business to others.
• Advanced Customer Segmentation: Target surveys to specific user groups based on behavior, purchase history, geography, and lifecycle stage for precise feedback collection.
• AI-Powered Analytics and Reporting: Gain deep insights with real-time dashboards, sentiment analysis, and trend monitoring to understand customer experience at a granular level.
• Survey Customization: Design branded surveys in multiple languages that match your company's visual identity and communicate effectively with your audience.
• Seamless Integrations: Connect with popular tools like Salesforce, HubSpot, and Zendesk to streamline workflows and manage customer feedback across platforms.
• Multi-Channel Survey Distribution: Reach customers through email, in-app messages, and embedded links to maximize response rates and engagement.
• Automated Alerts and Follow-ups: Instantly respond to customer feedback with triggered alerts and personalized communication to address concerns quickly.

• Retently offers a 14-day free trial for ecommerce plans without requiring a credit card
• Basic Plan starts at $50 per month, includes 2,500 monthly surveys, 3 survey campaigns, and integrations with platforms like ActiveCampaign and Mailchimp
• Essential Plan is $179 per month, provides 10,000 monthly surveys, 10 survey campaigns, custom FROM domain, and in-app surveys
• Professional Plan costs $359 per month, offers 20,000 monthly surveys, 20 survey campaigns, AI-powered sentiment analysis, and dedicated support
• Enterprise Plan features custom pricing for large-scale businesses requiring advanced integrations and solutions
• Extra costs include $10 per month for additional user seats, $20 per month for extra campaigns, and $100 per month for every 100,000 survey responses stored

Retently stands out from other NPS tools through its multi-channel survey options, AI-powered sentiment analysis, and robust integration capabilities. Unlike basic survey tools, Retently offers automated workflows that trigger follow-up actions based on customer responses. It also provides more comprehensive customer segmentation options, letting you target surveys based on specific behaviors or attributes. While many tools focus just on collecting scores, Retently emphasizes turning feedback into actionable insights through its detailed analytics dashboard.

Most users can set up Retently in about 30-60 minutes for basic functionality. The process includes creating your account, customizing your first survey, importing customer contacts, and connecting any desired integrations. The platform offers an intuitive setup wizard that guides you through each step. If you're integrating with multiple tools or setting up complex customer segments, it might take a few hours. Many customers report sending their first survey on the same day they sign up.

Yes, you can fully customize your NPS surveys to match your brand identity. Retently lets you add your logo, change colors, and modify text to create a seamless brand experience. You can also customize the follow-up questions that appear after the initial NPS rating. For international customers, Retently supports multiple languages so you can reach your audience in their preferred language. The customization options work across all survey channels including email, in-app, and web embeds.

After someone responds to your survey, several things happen automatically. First, their feedback and score are instantly added to your dashboard analytics. For detractors (low scores), you can set up alerts to notify your team immediately so they can address concerns quickly. Retently can also trigger thank you messages to respondents or create tickets in your helpdesk system for follow-up. All response data is organized into actionable reports that show trends and patterns in customer sentiment over time.

Retently connects with popular business tools through direct integrations and an API. It works with CRM platforms like Salesforce and HubSpot to sync customer data, communication tools like Slack for notifications, and helpdesk systems like Zendesk for ticket creation. The platform also integrates with email marketing tools and ecommerce platforms to automatically trigger surveys based on customer actions. If you use a tool without a direct integration, Retently's API and Zapier connection let you build custom workflows with nearly any software.