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UserGuiding- Features, Pricing & Deals

UserGuiding is a comprehensive, no-code platform designed to enhance product adoption and user onboarding. With a suite of powerful features, UserGuiding enables businesses to create interactive guides, product tours, and walkthroughs in a matter of minutes, all without requiring any coding expertise. The platform supports a variety of interactive elements such as hotspots and tooltips, which highlight specific parts of the application and provide contextual help, aiding users in navigating your product more effectively.

Central to UserGuiding is its flexibility and customization. Users can tailor the appearance and behavior of guides to align with their brand and specific needs. Features like user segmentation and targeted experiences ensure that onboarding is personalized, providing each user with relevant and contextual tours. A powerful analytics dashboard is included, enabling detailed analysis to optimize onboarding processes and highlight areas for improvement.

UserGuiding also offers advanced functionalities such as resource centers for centralized customer support, onboarding checklists to ensure comprehensive user engagement, and in-app surveys to collect valuable user feedback. Collaboration is made easy with different authorization levels, allowing teams to work productively. The platform also integrates seamlessly with various tools, facilitating smooth data exchange and enhanced user experience.

In addition to robust onboarding tools, UserGuiding provides resources like webinars, ebooks, blogs, and podcasts to help users enhance their skills in product adoption. By streamlining the onboarding process, UserGuiding helps businesses improve product adoption, reduce churn, and ensure users gain maximum value from their products. Pricing information is available upon request on their website, where potential users are encouraged to explore the platform's benefits in detail.

With its versatile features and commitment to user experience, UserGuiding stands out as an invaluable tool for businesses aiming to implement effective and engaging user onboarding strategies.

Features

  • Interactive Guides and Walkthroughs: Users can create interactive guides, product tours, and walkthroughs to help new users navigate and understand the product quickly. These guides can be designed in a matter of minutes without any coding.
  • Hotspots and Tooltips: These features allow for the creation of interactive elements that highlight specific parts of the application, providing contextual help and announcements without causing user frustration.
  • Resource Centers: All help resources can be collected in a centralized resource center, enabling self-serve customer support. This helps users find the information they need quickly.
  • Customization: The platform offers a user-friendly dashboard where users can customize all features of their guides, including colors and triggers, to match their brand and needs.
  • Segmentation and Targeting: UserGuiding allows for the creation of user segments and targeted experiences. This ensures that each user receives a tailored onboarding experience based on their specific needs.
  • Analytics: A powerful analytics dashboard is available to analyze the effectiveness of guides and onboarding processes. This helps in identifying areas for improvement and optimizing the onboarding experience.
  • Authorization and Collaboration: Multiple users with different authorization levels can be created, enabling teams to work more productively on designing and managing onboarding experiences.
  • Knowledge Base: UserGuiding includes a knowledge base feature that helps in organizing and providing access to important information and resources.
  • Onboarding Checklists: These checklists help users complete specific tasks during the onboarding process, ensuring they cover all necessary steps.
  • In-App Surveys and NPS Surveys: The platform supports in-app surveys and Net Promoter Score (NPS) surveys to gather feedback from users, which can be used to improve the product and onboarding experience.
  • Announcement Modals: Announcement modals can be used to inform users about updates, changes, or important notifications within the application.
  • Product Updates: UserGuiding allows for easy communication of product updates to users, ensuring they are always informed about new features and changes.
  • Integrations: The platform supports integrations with various tools, enabling the seamless exchange of data between UserGuiding and other applications.

Pricing

  • Free trial available for 14 days with access to all features including interactive guides, hotspots, tooltips, customization, segmentation and targeting, and analytics.
  • Basic Plan priced at $99 USD per month includes up to 2500 Monthly Active Users (MAUs), all features such as walkthroughs, hotspots, checklists, NPS surveys, and access to the knowledge base.
  • Professional Plan at $299 USD per month for businesses needing up to 10,000 MAUs, offering enhanced functionalities including advanced segmentation, integrations, and in-depth analytics.
  • Corporate Plan for larger enterprises is custom-priced, accommodating more than 10,000 MAUs. This plan includes all features of the Professional Plan with additional benefits like dedicated account management, premium support, and personalized onboarding assistance.
  • For teams, there is a Team Plan that allows multiple user access, customizable according to the specific needs and number of users, and offers discounted pricing for bulk subscriptions.
Last Updated
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September 3, 2024 12:22

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