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Zoho CRM- Features, Pricing & Deals

Zoho CRM is a comprehensive customer relationship management (CRM) tool designed to help businesses manage their sales, marketing, and customer support activities efficiently. Known for its extensive features, Zoho CRM allows organizations to streamline their customer interactions and improve team productivity.

Key features of Zoho CRM include robust lead and contact management functionalities, enabling businesses to track and nurture leads from initial contact through to deal closure. Deal management tools such as pipeline management and deal tracking, along with integrated email management and customizable email templates, further empower sales teams to convert leads into paying customers.

Zoho CRM supports sales automation with intelligent workflows and sales pipeline management to optimize the sales process. Marketing automation features like multichannel marketing and personalized email campaigns help enhance customer engagement across various platforms. For customer service, Zoho CRM offers omnichannel engagement and a comprehensive knowledge base and support ticket system, ensuring a seamless support experience.

Analytics and reporting are strong suits of Zoho CRM, with customizable dashboards and advanced analytics tools that provide real-time business insights. Integration capabilities with other Zoho apps and over 1,000 third-party business applications make Zoho CRM a highly versatile tool. The platform's Zia AI assistant brings predictive analytics and intelligent automation to everyday CRM tasks.

Zoho CRM also provides a free edition supporting up to 3 users, offering essential features such as lead, deal, and contact management, and multichannel marketing. Paid plans start at $20 per user per month (billed annually), scaling up to more advanced features and support options. Zoho CRM Plus offers a unified customer experience by combining sales, marketing, and customer service tools into one platform.

With its scalable architecture, transparent pricing, and extensive support options, Zoho CRM is a robust solution trusted by businesses of all sizes to boost customer relationships and drive growth.

Features

  • Lead & Contact Management: Track and manage leads from initial contact to deal closure with lead scoring and automated assignment. Organize business contacts with detailed interaction history and preferred communication methods.
  • Deal Management: Monitor deal progress through the sales pipeline with complete visibility, segment deals by stage, and identify bottlenecks for better decision-making.
  • Email Management: Integrate with any email client to manage emails within the CRM, design and customize templates, and analyze responses for efficient follow-ups.
  • Sales Automation: Automate repetitive tasks with intelligent workflows and macros, focus on high-potential leads, and manage the sales pipeline effectively.
  • Marketing Automation: Engage with customers across multiple channels, create personalized campaigns, and efficiently manage email templates and opt-outs.
  • Customer Service and Support: Engage with customers via telephony, live chat, and visitor information with real-time notifications and a comprehensive support ticket system.
  • Analytics and Reporting: Create customizable dashboards and reports, unify analytics across departments, and use real-time data to make informed decisions.
  • Integration and Customization: Integrate with over 1,000 third-party apps, other Zoho applications, and customize list views and pages to fit your business needs.
  • Cloud Storage and Data Management: Store up to 5,000 records in all modules and use 1GB of free cloud storage to create, share, review, and attach files.
  • AI and Automation: Utilize Zia AI Assistant for predictive insights, sentiment analysis, and intelligent dashboards alongside automated workflows for efficiency.
  • Free Edition Features: Supports up to 3 users and includes lead, deal, and contact management, tasks and events, multichannel marketing, and basic customization.
  • Additional Benefits: Scalable with flexible plans, transparent pricing, and extensive support programs for migration, deployment, and training.

Pricing

  • Free Edition supports up to 3 users and includes essential features such as lead, contact, and deal management, tasks and events, multichannel marketing, and integrations with other Zoho apps.
  • Professional plan is priced at $20 per user per month when billed annually or $25 per user per month when billed monthly, offering advanced lead and deal management, sales automation, and reporting capabilities.
  • Enterprise plan costs $30 per user per month when billed annually or $35 per user per month when billed monthly, providing additional features like advanced customization, territory management, and advanced analytics.
  • Ultimate plan is available at $45 per user per month when billed annually or $50 per user per month when billed monthly, including all functionalities with enhanced storage, advanced BI tools, and premium support.
  • Flexible month-to-month subscriptions are available with no multi-year contracts or lock-in periods, allowing cancellation at any time.
Last Updated
August 30, 2024 13:00

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